Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

DNS issues, certain sites not loading


Best Answer RKinner , 19 February 2018 - 11:51 AM

Does CS France mean the server is in France?  What other choices do you have? If you change your DNS manually to 8.8.8.8 does that make a difference in what nslookup says? Go to the full post »


  • Please log in to reply

#1
kelltech

kelltech

    Member

  • Member
  • PipPipPip
  • 131 posts

I've been having some issues with certain sites not loading in any browser.

 

At first, I thought it was my VPN, but even with that off and a fresh reboot I still have the trouble. My wife's computer is right next to mine and the pages I have issues with load fine on her, same VPN and obviously same ISP.

 

I flushed the DNS, reset, rebooted, even tried MS Edge, and set my DNS settings to Open DNS. I also tried the Google DNS settings and it still doesn't work. Still can't load certain sites, Amazon affiliate login being just one of them, like the example below. I would appreciate any help with this!

 

The exact error looks like this in Chrome:

 

This site can’t be reached

affiliate-program.amazon.com’s server IP address could not be found.

DNS_PROBE_FINISHED_NXDOMAIN

  • 0

Advertisements


#2
RKinner

RKinner

    Malware Expert

  • Expert
  • 20,893 posts
  • MVP

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer Errors
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


  • 0

#3
kelltech

kelltech

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 131 posts

HI RKinner, thank you for the help. Here's the text file MiniToolBox produced.

Attached Files

  • Attached File  MTB.txt   33.78KB   74 downloads

  • 0

#4
RKinner

RKinner

    Malware Expert

  • Expert
  • 20,893 posts
  • MVP

This is your current DNS:

 

Server:  goo.deepdns.cryptostorm.net
Address:  173.234.159.235
 

 

Looks like you are using the VPN:

 

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.128     45
          0.0.0.0        128.0.0.0        10.44.0.1    10.44.157.225      3 <== Lowest metric get used

 

By the way the 128.0.0.0 Netmask used by your proxy is very odd.  It should be 0.0.0.0

 

So this adapter:

 

Ethernet adapter Ethernet 2:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TAP-Windows Adapter V9
   Physical Address. . . . . . . . . : 00-FF-B1-4F-EE-7A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::5436:a6fb:742f:aa90%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 10.44.157.225(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Lease Obtained. . . . . . . . . . : Sunday, February 18, 2018 5:46:29 PM
   Lease Expires . . . . . . . . . . : Monday, February 18, 2019 5:46:28 PM
   Default Gateway . . . . . . . . . :
   DHCP Server . . . . . . . . . . . : 10.44.255.254
   DHCPv6 IAID . . . . . . . . . . . : 134283185
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-5E-3C-2F-80-FA-5B-48-B5-CB
   DNS Servers . . . . . . . . . . . : 173.234.159.235
   NetBIOS over Tcpip. . . . . . . . : Enabled
 

 

which is a VPN.

 

There is no proxy enabled so that's not what is happening.  Let's try talking directly to the DNS:

 

Open an Elevated Command Prompt:

http://www.howtogeek...-in-windows-10/
 

If you do it correctly you will get a prompt that says: C:\Windows\system32>

 

Once you have an elevated Command Prompt then type (with an Enter after the line):

 

nslookup affiliate-program.amazon.com

 

On mine I get:

 

Microsoft Windows [Version 10.0.16299.192]
© 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>nslookup affiliate-program.amazon.com
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

Non-authoritative answer:
Name:    affiliate-program.amazon.com
Address:  176.32.98.194
 

As you can see I am using Google's DNS.

 

I tried switching to your DNS and it just gives me 0.0.0.0

so it may be acting as a proxy and sending it to itself.

 

What does yours give you for an IP address?


  • 0

#5
kelltech

kelltech

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 131 posts

Ah, I wondered how much the VPN would play a part in this, even though with it shut off I still encounter the same issue. I use that because I do quite a lot of international travel and am frequently in airports, on trains, cafes, etc.

 

Here's what mine shows:

 

C:\WINDOWS\system32>nslookup affiliate-program.amazon.com
Server:  goo.deepdns.cryptostorm.net
Address:  173.234.159.235
 
Non-authoritative answer:
Name:    affiliate-program.amazon.com
Address:  0.0.0.0
 
By the way, here's a snip of the security settings for my VPN.

Attached Thumbnails

  • Capture1.PNG

Edited by kelltech, 19 February 2018 - 11:30 AM.

  • 0

#6
RKinner

RKinner

    Malware Expert

  • Expert
  • 20,893 posts
  • MVP
✓  Best Answer

Does CS France mean the server is in France?  What other choices do you have?

 

If you change your DNS manually to 8.8.8.8 does that make a difference in what nslookup says?


  • 0

#7
kelltech

kelltech

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 131 posts

It does change the outcome. I disabled that DNSCrypt option in the VPN settings and manually changed the DNS to Google's inside the TAP adapter and the wifi adapter. Now the Amazon affiliate page does load successfully and the nslookup shows this:

 

C:\WINDOWS\system32>nslookup affiliate-program.amazon.com
Server:  google-public-dns-a.google.com
Address:  8.8.8.8
 
Non-authoritative answer:
Name:    affiliate-program.amazon.com
Address:  176.32.98.194
 
 
C:\WINDOWS\system32>
 
And if I change both adapters to OpenDNS:
 
C:\WINDOWS\system32>nslookup affiliate-program.amazon.com
Server:  resolver1.opendns.com
Address:  208.67.222.222
 
Non-authoritative answer:
Name:    affiliate-program.amazon.com
Address:  176.32.96.8
 
 
C:\WINDOWS\system32>

Edited by kelltech, 19 February 2018 - 01:22 PM.

  • 0

#8
RKinner

RKinner

    Malware Expert

  • Expert
  • 20,893 posts
  • MVP
Problem solved?
  • 0

#9
kelltech

kelltech

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 131 posts

It is, checked a few more times and all is good. Thank you very much!


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP