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Keyboard missing from device manager


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#1
scomar

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I am running windows 10.  I updated iTunes and once I rebooted after the update my keyboard stopped working.  I bought a new wireless keyboard with dongle as my previous one was and it still does not work or show up in device manager.  Tried to delete the low filter item in the keyboard registry but did not help.  Mouse works fine and using on-screen keyboard to type this.

 

Screenshot of device manager is attached 

 

Thanks in advance for any help.

Attached Thumbnails

  • device mng.JPG

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#2
dmccoy

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Did you also recently install any updates for Windows 10? Probably the easiest method for you without a keyboard is as follows:

 

Download and Run
http://filehippo.com/download_speccy
1. File > Save Snapshot. This will create a file called [hostname].speccy
2. File > Publish Snapshot. This saves your snapshot to their servers
3 Copy and Paste the link to your next Reply
 


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#3
scomar

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Thanks for replying.  See link below.

http://speccy.pirifo...a6W1u8KiX52xHeN


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#4
dmccoy

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Is your keyboard USB or PS/2. Is it the logitech that is showing the failed driver shown below or ? Does your mouse still work? Have you tried restoring to an earlier restore point before this happened.

 

3/3/2018 Logitech - Other hardware - Logitech USB Input Device
Installation Status: 
Failed
Logitech Other hardware software update released in September,
 
2016

 

Please provide a screenshot of your recent installed Windows updates or perform the following

 

List All Windows Updates

  1. Click on Start menu
  2. Type Command
  3. Right click on Command Prompt and select to Run As Administrator
  4. Copy and Paste the following into Command Prompt

wmic qfe > 0 & notepad 0 (press enter)

notepad will open with your updates please post the contents here

 

 

 

 

 


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#5
scomar

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usb dongle

logitech is the new keyboard and mouse still works 

i restored back to last nights disc copy with Acronis.  the keyboard stopped working this morning

i believe the driver update failed due to no keyboard item in device manager 

here is the log requested

 

Caption                                     CSName         Description      FixComments  HotFixID   InstallDate  InstalledBy          InstalledOn  Name  ServicePackInEffect  Status  
http://support.microsoft.com/?kbid=4053577 HP-DESKTOP-SM  Security Update               KB4053577               NT AUTHORITY\SYSTEM  12/17/2017                                      
http://support.microsoft.com/?kbid=4054022 HP-DESKTOP-SM  Update                        KB4054022               NT AUTHORITY\SYSTEM  12/16/2017                                      
http://support.microsoft.com/?kbid=4056887 HP-DESKTOP-SM  Security Update               KB4056887               NT AUTHORITY\SYSTEM  1/10/2018                                       
http://support.microsoft.com/?kbid=4057247 HP-DESKTOP-SM  Update                        KB4057247               NT AUTHORITY\SYSTEM  12/16/2017                                      
http://support.microsoft.com/?kbid=4058702 HP-DESKTOP-SM  Update                        KB4058702               NT AUTHORITY\SYSTEM  1/9/2018                                        
http://support.microsoft.com/?kbid=4074595 HP-DESKTOP-SM  Security Update               KB4074595               NT AUTHORITY\SYSTEM  2/8/2018                                        
http://support.microsoft.com/?kbid=4087256 HP-DESKTOP-SM  Update                        KB4087256               NT AUTHORITY\SYSTEM  2/14/2018                                       
http://support.microsoft.com/?kbid=4074588 HP-DESKTOP-SM  Security Update               KB4074588               NT AUTHORITY\SYSTEM  2/14/2018                                       

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#6
dmccoy

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If I understand correctly this is a new Logitech keyboard and it worked until this morning? Did you download the drivers from Logitech or just use Windows? If Windows, have you tried installing the latest drivers from Logitech? If not, please do and if you need help please provide the model number.
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#7
scomar

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actually i had the original hp keyboard using a usb dongle that was working until this morning until i rebooted after itune update.  i tried an old wired usb keyboard which did not work.  one thing to note is both those keyboards worked during the boot process.  i was able to press the escape key to get me to the boot menu.  After windows starts it stops working.  It must have something to do with the keyboard not showing in device manager.  I installed the new logitech KB after trying multiple times to download drivers for the other 2 keyboard s.  I tried to install logitech drivers after hooking up that keyboard but it kept failing  


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#8
dmccoy

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Okay, I understand more. One more question. Is the working mouse connected to USB port as well? If so, have you tried connecting the keyboard to the same port? Are you sure the only thing that changed was itunes? I have a feeling thst Windows update may have caused the issues. If it worked last night then restoring to your previous backup should make it work again? Have you tried restoring to the last or earlier backup or restor point to see if they will work?
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#9
dmccoy

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There is a known issue that windows update KB4074588 is causing issue with mouse, keyboard and USB ports not working. Please try the following steps.

Windows Key + R

appwiz.cpl

View installed updates

Look for update KB4074588 (OS Build 16299.248)

Right Click it. Uninstall it.

Reboot and test.

If it works we need to disable or defer your updates
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