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On boot System problem with Admin Profile User


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#31
SleepyDude

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Hi,
 
I see some things on the log that should be removed...
 
Farbar Recovery Scan Fix

!!! WARNING !!! The following fix is only relevant for this system and no other, running the script on another computer will not work and may cause problems...
  • Highlight the contents of the box below, right click on it and select Copy

    Start::
    CreateRestorePoint:
    CloseProcesses:
    FF ExtraCheck: C:\Program Files\mozilla firefox\defaults\pref\itms.js [2012-09-08]
    S3 cleanhlp; \??\C:\Program Files\Emsisoft Anti-Malware\cleanhlp32.sys [X]
    CustomCLSID: HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{144DF3B2-2402-47AE-9583-5A045929A8D4}\InprocServer32 -> C:\Users\Scott\AppData\Local\Google\Update\1.3.33.5\psuser.dll => No File
    CustomCLSID: HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{590C4387-5EBD-4D46-8A84-CD0BA2EF2856}\InprocServer32 -> C:\Users\Scott\AppData\Local\Google\Update\1.3.30.3\psuser.dll => No File
    CustomCLSID: HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{59B55F04-DE14-4BB8-92FF-C4A22EF2E5F4}\InprocServer32 -> C:\Users\Scott\AppData\Local\Google\Update\1.3.31.5\psuser.dll => No File
    CustomCLSID: HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{793EE463-1304-471C-ADF1-68C2FFB01247}\InprocServer32 -> C:\Users\Scott\AppData\Local\Google\Update\1.3.29.5\psuser.dll => No File
    CustomCLSID: HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{8C46158B-D978-483C-A312-16EE5013BE04}\InprocServer32 -> C:\Users\Scott\AppData\Local\Google\Update\1.3.33.3\psuser.dll => No File
    CustomCLSID: HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{CB492AF1-2CEF-4E58-BE47-471C77D0C8BA}\InprocServer32 -> C:\Users\Scott\AppData\Local\Google\Update\1.3.32.7\psuser.dll => No File
    CustomCLSID: HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{CC182BE1-84CE-4A57-B85C-FD4BBDF78CB2}\InprocServer32 -> C:\Users\Scott\AppData\Local\Google\Update\1.3.29.1\psuser.dll => No File
    HKLM\...\Run: [AvgUi] => "C:\Program Files\AVG\Framework\Common\avguix.exe" /fmw.trayonly
    C:\Program Files\AVG
    S1 UimBus; C:\Windows\System32\DRIVERS\uimbus.sys [80792 2017-04-25] (Paragon Software GmbH)
    C:\Windows\System32\DRIVERS\uimbus.sys
    S1 Uim_DEVIM; C:\Windows\System32\DRIVERS\uimdevim.sys [20376 2017-04-25] (Paragon Software GmbH)
    C:\Windows\System32\DRIVERS\uimdevim.sys
    S3 catchme; \??\C:\Users\Scott\AppData\Local\Temp\catchme.sys [X]
    2018-04-18 12:16 - 2018-04-18 12:16 - 000000000 ____D C:\Users\SM\AppData\Local\Avg
    2018-04-18 12:07 - 2018-04-18 12:17 - 000000000 ____D C:\AVG_Remover
    Task: {DD732DE6-D589-4CD6-86D9-CA5BC8B0ADA6} - System32\Tasks\{C1FEB967-16F4-4ECF-AF9B-26F198453BD9} => C:\Windows\system32\pcalua.exe -a D:\Setup.exe -d D:\
    Task: {BB8E71B2-D43C-4F0F-8962-BAB9883D1A29} - System32\Tasks\{746B6DDB-026D-46DC-BE02-6386A60BB78B} => msiexec.exe /package "C:\Users\Scott\Downloads\MicrosoftFixit50123.msi"
    Task: {14A54D07-0B8E-4E6C-BEFB-DEB6A8F28FA3} - System32\Tasks\{33AB1714-0F1F-41BE-AE4D-4CE707FC8AB9} => msiexec.exe /package "C:\Users\Scott\Downloads\MicrosoftFixit50123.msi"
    EmptyTemp:
    End::

  • Execute FRST/FRST64 right click on the icon FRST.gif and choose Run as Administrator. Make sure all other windows are closed.
    FRST_Fix.png
  • Press the Fix button just once and Wait. After the fix the system needs to restart if the tool does not request it please Restart the computer.
  • The tool will make a log (Fixlog.txt) on the same location as FRST/FRST64 please post it in your next reply.

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#32
everythingsm

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Hi Sleepy,

 

Fix result of Farbar Recovery Scan Tool (x86) Version: 19.04.2018
Ran by Scott (20-04-2018 05:57:02) Run:3
Running from C:\Users\Scott\Desktop
Loaded Profiles: Scott (Available Profiles: Scott & SM & Administrator)
Boot Mode: Normal

==============================================

fixlist content:
*****************
CreateRestorePoint:
CloseProcesses:
FF ExtraCheck: C:\Program Files\mozilla firefox\defaults\pref\itms.js [2012-09-08]
S3 cleanhlp; \??\C:\Program Files\Emsisoft Anti-Malware\cleanhlp32.sys [X]
CustomCLSID: HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{144DF3B2-2402-47AE-9583-5A045929A8D4}\InprocServer32 -> C:\Users\Scott\AppData\Local\Google\Update\1.3.33.5\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{590C4387-5EBD-4D46-8A84-CD0BA2EF2856}\InprocServer32 -> C:\Users\Scott\AppData\Local\Google\Update\1.3.30.3\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{59B55F04-DE14-4BB8-92FF-C4A22EF2E5F4}\InprocServer32 -> C:\Users\Scott\AppData\Local\Google\Update\1.3.31.5\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{793EE463-1304-471C-ADF1-68C2FFB01247}\InprocServer32 -> C:\Users\Scott\AppData\Local\Google\Update\1.3.29.5\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{8C46158B-D978-483C-A312-16EE5013BE04}\InprocServer32 -> C:\Users\Scott\AppData\Local\Google\Update\1.3.33.3\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{CB492AF1-2CEF-4E58-BE47-471C77D0C8BA}\InprocServer32 -> C:\Users\Scott\AppData\Local\Google\Update\1.3.32.7\psuser.dll => No File
CustomCLSID: HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{CC182BE1-84CE-4A57-B85C-FD4BBDF78CB2}\InprocServer32 -> C:\Users\Scott\AppData\Local\Google\Update\1.3.29.1\psuser.dll => No File
HKLM\...\Run: [AvgUi] => "C:\Program Files\AVG\Framework\Common\avguix.exe" /fmw.trayonly
C:\Program Files\AVG
S1 UimBus; C:\Windows\System32\DRIVERS\uimbus.sys [80792 2017-04-25] (Paragon Software GmbH)
C:\Windows\System32\DRIVERS\uimbus.sys
S1 Uim_DEVIM; C:\Windows\System32\DRIVERS\uimdevim.sys [20376 2017-04-25] (Paragon Software GmbH)
C:\Windows\System32\DRIVERS\uimdevim.sys
S3 catchme; \??\C:\Users\Scott\AppData\Local\Temp\catchme.sys [X]
2018-04-18 12:16 - 2018-04-18 12:16 - 000000000 ____D C:\Users\SM\AppData\Local\Avg
2018-04-18 12:07 - 2018-04-18 12:17 - 000000000 ____D C:\AVG_Remover
Task: {DD732DE6-D589-4CD6-86D9-CA5BC8B0ADA6} - System32\Tasks\{C1FEB967-16F4-4ECF-AF9B-26F198453BD9} => C:\Windows\system32\pcalua.exe -a D:\Setup.exe -d D:\
Task: {BB8E71B2-D43C-4F0F-8962-BAB9883D1A29} - System32\Tasks\{746B6DDB-026D-46DC-BE02-6386A60BB78B} => msiexec.exe /package "C:\Users\Scott\Downloads\MicrosoftFixit50123.msi"
Task: {14A54D07-0B8E-4E6C-BEFB-DEB6A8F28FA3} - System32\Tasks\{33AB1714-0F1F-41BE-AE4D-4CE707FC8AB9} => msiexec.exe /package "C:\Users\Scott\Downloads\MicrosoftFixit50123.msi"
EmptyTemp:

*****************

Restore point was successfully created.
Processes closed successfully.
C:\Program Files\mozilla firefox\defaults\pref\itms.js => moved successfully
"HKLM\System\CurrentControlSet\Services\cleanhlp" => removed successfully.
cleanhlp => service removed successfully.
"HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{144DF3B2-2402-47AE-9583-5A045929A8D4}" => removed successfully.
"HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{590C4387-5EBD-4D46-8A84-CD0BA2EF2856}" => removed successfully.
"HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{59B55F04-DE14-4BB8-92FF-C4A22EF2E5F4}" => removed successfully.
"HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{793EE463-1304-471C-ADF1-68C2FFB01247}" => removed successfully.
"HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{8C46158B-D978-483C-A312-16EE5013BE04}" => removed successfully.
"HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{CB492AF1-2CEF-4E58-BE47-471C77D0C8BA}" => removed successfully.
"HKU\S-1-5-21-4044866103-2329573634-2605357377-1000_Classes\CLSID\{CC182BE1-84CE-4A57-B85C-FD4BBDF78CB2}" => removed successfully.
"HKLM\Software\Microsoft\Windows\CurrentVersion\Run\\AvgUi" => removed successfully.
"C:\Program Files\AVG" => not found
"HKLM\System\CurrentControlSet\Services\UimBus" => removed successfully.
UimBus => service removed successfully.
C:\Windows\System32\DRIVERS\uimbus.sys => moved successfully
"HKLM\System\CurrentControlSet\Services\Uim_DEVIM" => removed successfully.
Uim_DEVIM => service removed successfully.
C:\Windows\System32\DRIVERS\uimdevim.sys => moved successfully
"HKLM\System\CurrentControlSet\Services\catchme" => removed successfully.
catchme => service removed successfully.
C:\Users\SM\AppData\Local\Avg => moved successfully
C:\AVG_Remover => moved successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{DD732DE6-D589-4CD6-86D9-CA5BC8B0ADA6}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{DD732DE6-D589-4CD6-86D9-CA5BC8B0ADA6}" => removed successfully.
C:\Windows\System32\Tasks\{C1FEB967-16F4-4ECF-AF9B-26F198453BD9} => moved successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{C1FEB967-16F4-4ECF-AF9B-26F198453BD9}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{BB8E71B2-D43C-4F0F-8962-BAB9883D1A29}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{BB8E71B2-D43C-4F0F-8962-BAB9883D1A29}" => removed successfully.
C:\Windows\System32\Tasks\{746B6DDB-026D-46DC-BE02-6386A60BB78B} => moved successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{746B6DDB-026D-46DC-BE02-6386A60BB78B}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{14A54D07-0B8E-4E6C-BEFB-DEB6A8F28FA3}" => removed successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{14A54D07-0B8E-4E6C-BEFB-DEB6A8F28FA3}" => removed successfully.
C:\Windows\System32\Tasks\{33AB1714-0F1F-41BE-AE4D-4CE707FC8AB9} => moved successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{33AB1714-0F1F-41BE-AE4D-4CE707FC8AB9}" => removed successfully.

=========== EmptyTemp: ==========

BITS transfer queue => 8388608 B
DOMStoree, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 13536784 B
Java, Flash, Steam htmlcache => 5045 B
Windows/system/drivers => 97386 B
Edge => 0 B
Chrome => 0 B
Firefox => 196523382 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Users => 0 B
Default => 6310 B
Public => 0 B
ProgramData => 0 B
systemprofile => 80367490 B
LocalService => 5217178 B
NetworkService => 148460464 B
Scott => 6882520 B
TEMP => 434009 B
SM => 1313752 B
Administrator => 4383563 B

RecycleBin => 4892430027 B
EmptyTemp: => 5 GB temporary data Removed.

================================


The system needed a reboot.

==== End of Fixlog 05:58:56 ====


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#33
SleepyDude

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Hi,

The fix worked as expected.

There is this error on the logs:

Error: (04/19/2018 08:10:43 AM) (Source: Disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.

Error: (04/19/2018 06:02:52 AM) (Source: Disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk6\DR6.

 
I would try to ID the Harddisk6 by opening the Disk Manager
- click Start
- on the search box type diskmgmt.msc
- click diskmgmt.msc on the search results to open the Disk Manager
 
After knowing the drive letter that correspond to the Disk 6 is recommended to run a disk check on the drive or check the drive using SEATOOLS program guide: https://www.seagate....ndows-en-us.pdf
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#34
everythingsm

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Hi,

 

Working on disk6 now.

 

Can I do anything abt the Old Firfox ? I have old No Script etc ?  TY


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#35
everythingsm

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I'm going to run a disk check after I refine my system FireFox etc . Is that good ? I will need time to run the Disk Check on Disk 6.

Attached Thumbnails

  • CaptureDisk6.JPG

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#36
SleepyDude

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Hi,

 

Let Firefox check for updates it should take care of the updates for you.

 

It's fine to run the disk check later when you don't need to use the computer because a full check it will take a long time...


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#37
everythingsm

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Hi Sleepy,

 

Foxfire says it's up to date 59.02 (32 bit). I have no player picture for sites and at one point a message came up I did not have current java ? I'm looking any suggestions.

 

My Win updates are off and no history shown ?

 

I ran chk at C Prompt for java per instructions from the net. C Prompt said it was not a good command ? So I went to java and downloaded the most current version.  At no time did the machine tell me java was already installed. I completed the install and still no player. In Firefox the folders look different and it does not have the same look or my all of my settings such as Home Page but Favorites are here. Is there a way to get all my old FireFox from a BackUP or am I going in the wrong direction ?


Edited by everythingsm, 21 April 2018 - 06:19 AM.

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#38
SleepyDude

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Hi,

 

Sorry I don't understand what you mean with "I have no player picture for sites..."

 

None of you logs show Java installed. Be extra careful some websites try to convince users to install malware by saying that you have some program outdated and that you need to install Flash, Java, etc. If you installed those components from the legit websites and you continue to see the same update prompt then its most likely a fake alert!

 

In light of the recent events surrounding Java that is constantly target by malware, users must seriously consider their use of Java.
Do you really need it? If Yes, uninstall any old version then go to the Java download page and click from the link Windows Offline this file will not include any unneeded extras like the ASK Toolbar. When java is installed its extremely important to update immediately when you get a notification pop-up from the Java Updater.

For extra safety you can have Java installed and available to run programs locally but disabled in your browsers, only enable it when you need it for the web in pages you *really* trust. You can Enable/Disable Java by executing the following steps:

Click the Start> Settings > Control Panel > Java, click the Security tab and uncheck the box Enable Java content in the browser and click OK
javapanel.jpeg

Another extra step you should do is to check the last option Suppress sponsor offers when installing or updating Java inside the Advanced tab
DisableJavaSponsors.png

 

 

Most browsers dropped the Java support I think you need to use Internet Explorer if there is some website that absolutely requires java to work!

 

I also didn't understand what is missing on Firefox!


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#39
everythingsm

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Hi Sleepy, I had to walk away from this system for a day. I will answer your questions and ask a few.

 

Sorry I don't understand what you mean with "I have no player picture for sites..."

 

As in when you go to a site and there is a video to view a message would show instead of the video being there that i needed a plug in to view the video. My current Firefox looks a little different and I'm finding this problem not being able to view videos is the the No scripts. The No scripts looks different and my settings for No scripts and Adblock look to have not been saved. I'm not sure if since I was using the TEMP User Profile earlier and DL Firefox for that TEMP User possibly I didn't have the NEWEST Version and I DL the NEWEST Version over my old version of FireFox, No scripts and ADBlcok ??? Do you have any idea abt these Mozilla files and if No Script and Adblock are updated along with FoxFire and this is the reason for the minor difference in apperance ?

 

 

None of you logs show Java installed. Be extra careful some websites try to convince users to install malware by saying that you have some program outdated and that you need to install Flash, Java, etc. If you installed those components from the legit websites and you continue to see the same update prompt then its most likely a fake alert!

 

I installed the java not knowing what you put in this response.  I did change the setting per your instructions. I DL from the Java site.

 

I also didn't understand what is missing on Firefox!

 

Most all is here. Settings on how FoxFire looks (Folders are grey when they were tan earlier, settings for No script, Adblock). I will prob move on but if you can explain where these files are and how they are used if possible. Where are the Fav in Foxfire stored... I want to do back ups.

 

Can we look at Win 7 updates. As I posted earlier my updates are off right now and I have no history showing except Essential Updates.

 

TY


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#40
SleepyDude

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Hi,

 

Maybe the plug-ins are disabled on firefox? Check under Tools -> Add-ons or by following this article

https://support.mozi...-update-add-ons

to check for updates.

 

You can enable the Updates but I recommend you choose the option "check for updates but let me choose whether to download an install them" hide all the updates that are labeled Previews... and install the Security Updates only.

 

If the list of installed updates was cleaned by some tool, there is no way to recover it but it doesn't affect the system functionality.


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#41
everythingsm

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Hi,

 

Sorry for the confusion reg Foxfire. It looks like the version of Foxfire I have now is a  NEW Version the addons perform a little different and the look is a little different so I thought something was off.

 

Working on updates now and will update.

 

You can enable the Updates but I recommend you choose the option "check for updates but let me choose whether to download an install them" hide all the updates that are labeled Previews... and install the Security Updates only.

 

Can you  expand on why not to DL the Preview or only SECURITY Updates ?

 

This one is waiting. Is it good ? https://support.micr...te-in-windows-7


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#42
SleepyDude

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Can you  expand on why not to DL the Preview or only SECURITY Updates ?

 

The Preview updates are for people that wants to start testing the updates before installing them on several machines or that need to test software compatibility for example...

 

For Windows 7 an old Operating System that will not receive any new features only the Security updates are important to keep the OS safe.

 

This one is waiting. Is it good ? https://support.micr...te-in-windows-7

 

Than one will appear over and over, hide it, it doesn't include anything that is need only telemetry for Microsoft, etc....


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#43
everythingsm

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Hi Sleepy,

 

Win7 Updates good, only Security.

 

I want to rule out things I do to see what caused this issue. I've attached some questions on tools I use before shut down. Plz tell me your opinion.

 

CCcleaner - Is it ok clean out Run under Win Explorer before powering off mach ?

 

Spybot are these entries ok to delete ?

 

TY

 

 

 

Attached Thumbnails

  • CCleanerSettings.JPG
  • Spybot 1.JPG
  • Spybot 2.JPG
  • Spybot 3.JPG

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#44
SleepyDude

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Hi,

 

CCleaner is ok but don't use the Registry cleaning part.

 

If you don't know exactly what the tool is cleaning is probably best not to use it and run instead the Windows disk Cleanup tool.

Doing a more deeper cleaning can help on situations when web pages don't open properly, etc...

 

Just one example if you clean all cookies then you will have to type your user details every time when accessing websites that use frequently...

 

I have not used Spybot in a long time, I use Malwarebytes free instead.

 

It seems besides cleaning some cookies is also suggesting cleaning the Registry, like a Registry cleaning tool!!! I would not accept that for sure...


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#45
everythingsm

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Hi,  4 Questions /Concerns

 

I saw that possible reasons for this problem with the Admin User Profile was CPU did not shut down properly, Win updates problem or Power outage. I'm trying to make sure I have this system in the best condition as possible for the time being.

 

Sometimes when my computer powers down a message pops up and says a program is not closing (Explorer it seems) it ask me if I want to force turn off, sometimes it closes by itself.  If I'm  around the system I cancel and try to shut off again.  Also sometimes a message pops up Memory can not be over written. Is there anything I should look for due to this unclean shut down ?

 

When I load my NEW Win Updates and upon RESTART my system stays at the Dell Sign and the bar to show completing boot stays at 1/2 ... then the machine freezes and I must power the mach down by the POWER button, unplug the mach, then power back up to get a good boot ? Below I've given you my boot order from F12. Can you shed some light on why my system does this ?

 

Boot Order Hard Disk SATA-O : 1)ST500DM002 2) USB - Seagate Back Up 3) Bootdable Addon card 4)CD Rom, USB-CD Rom 5)Utility Partition.

 

Sometimes I would use F8 after updates to by pass this freeze point. Right now F8 is not working on my machine as it use to do. Can I get this to work again ?

 

Please include instructions on how I can back up my Main Admin Profile ?     TY


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