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Possible infection - general performance issues, very slow laptop


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#16
RKinner

RKinner

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Go to your HP website:

 

https://support.hp.c...9/model/4320680

 

You may have to tell it you have Win 7 64 bit and hit Change

 

There is a driver for the touch pad under Driver-Keyboard, Mouse and Input Devices.

 

Synaptics TouchPad Driver
    15.1.6.64    42.1 MB    Mar 30, 2011

 

but it appears older than what you now have.

The Ralink WiFi driver appears to be the same one you have.

 

I would like to update this one:

Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.2.1001 - Intel Corporation) but HP offers the same version you have.

 

See if you can get one of the newer intel drivers to install:

 

https://downloadcent...logy-Intel-RST-

 

Click on  Show More to see all of the available drivers.  The newest one doesn't work with Win 7 64 but some of the older ones do.

 

Try

15.9.0.1015 or 14.8.16.1063

This driver passes data to the hard drive so if it has hiccups you will have a very slow system.  Early versions had lots of problems.

 

If you get a newer version installed try Latency Monitor again.

 

You can try HD Tune:

 

http://www.hdtune.com/download.html

 

Click on hdtune_255.exe to download then right click and Run As Admin.

 

Once you get the program up just press Start and wait until it finishes.  What is the  Average Transfer Rate  (or just post a screenshot)

 

 

You could also use some more RAM.  You only have 3 GB.  I think that's why we are seeing the page faults from Avast. 

You could replace the 1 GB RAM with a  4 GB for about $24.  Amazon has:

 

4.0GB Samsung PC3-10600 DDR3 1333MHz SO-DIMM 204 Pin SO-DIMM Memory Upgrade Module
4.7 out of 5 stars 334 customer reviews
Price:     $24.95 & FREE Shipping

 

 

That would give you a total of 6 GB which should make a big difference.


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#17
valleyboy

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Ok....

 

I tried to install the drivers, no luck with either of them.  Didn't try and install the Touchpad driver, do you want me to install this older driver?

 

Other than that, my browser security settings appear to be preventing me from pasting an image so I have attached the HD Tune info in JPG format for you.

 

Thank you very much for the continued support.

 

VB

 

 

Attached Thumbnails

  • HD Tune.JPG

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#18
RKinner

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With the Intel driver you need to keep trying older versions.  Usually you will find one that works.

 

You can install the older touchscreen driver to see if it makes any difference.


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