Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Locked Out of PC after update. "Windows couldn't connect to th

- - - - -

  • Please log in to reply

#1
DetroitChic

DetroitChic

    New Member

  • Member
  • Pip
  • 2 posts
Have a DELL Inspiron. 15  Running Windows 10 Home version. 
 
A few  days ago my laptop updated and asked for my password, not my pin that I used daily. Somehow forgotten the password and have been locked out of my computer. 
 
When I logged into my boyfriend's settings, after 30 secs, I receive "Windows couldn't connect to the ProfSvc service. Please consult your system administrator"
 
Oddly, It's also not connecting to the internet. I'm out of town for work and I do not have a manual or any of the cd-roms. 
 
Can I factory reset this? 
 
Help!
 

  • 0

Advertisements


#2
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 22,245 posts
Can I factory reset this? 

 

 

The following only in answer to the above and in no way intended to help with bypassing any password or other system security.

 

Did the computer originally ship with Windows 10 or has it been upgraded to from Windows 7 or 8/8.1.

 

Dell info here


  • 0

#3
DetroitChic

DetroitChic

    New Member

  • Topic Starter
  • Member
  • Pip
  • 2 posts

Hi phillpower2!

It had Windows 10 originally. 


  • 0

#4
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 22,245 posts

Hello DetroitChic,

 

That should help.

 

Did you check the Dell info here if there is data on the drive that you wish to keep try the Refresh option first which reinstalls Windows 10 but keeps your personal files.


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP