Windows 10 install keyboard mouse not working at all.
Posted 09 June 2018 - 05:36 PM
Posted 09 June 2018 - 05:43 PM
Posted 11 June 2018 - 12:32 PM
my keyboard and mouse stopped working totally. I've tried my USB 2.0 port. I've tried two different kinds of mouse. Using my usb 2.0 ports my keyboard lights up and my light control buttons work but nothing else even caps lock... For both the mouse in all my USB ports at the most I get a flash of light for a second then it cuts out.
Your USB ports may have have been disabled in the BIOS somehow.
Do you have or can you borrow a wired PS/2 type keyboard and mouse.
If needs be, are you ok with working inside a computer.
If using a computer and not a mobile phone, please avoid adding multiple posts while waiting for us to reply to your last or your OP, edit your last post to include anything that you wish to add, members and staff will always check out a thread that has no answers to see if they are able to help, replying to your own OP makes it look like you are already being helped and your request for help could be overlooked.
Posted 12 June 2018 - 01:13 PM
Posted 13 June 2018 - 01:54 PM
Do you know what version of Windows are you using. There was an older update that caused the Keyboard and mouse to stop working but has been fixed in the latest update.
Posted 15 June 2018 - 01:28 PM
Any luck with the PS/2 keyboard or checking for the suggested Windows 10 update.
Posted 20 June 2018 - 09:13 AM
Posted 20 June 2018 - 09:24 AM
Download Speccy to your desktop
1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply
Edited by dmccoy, 20 June 2018 - 09:25 AM.
Posted 20 June 2018 - 09:41 AM
In addition to the above, check the Device Manager for any yellow ! or red Xs and if you have any other USB devices (thumb drive or USB printer etc.) try them in the USB ports and see what happens.
NB: You will also need to install the drivers for the MB, there are no Windows 10 drivers for the MB and the latest chipset drivers available are for Windows Vista, this for info only atm and please do not install any drivers for now.
Posted 20 June 2018 - 09:56 AM
Posted 20 June 2018 - 09:58 AM
Posted 20 June 2018 - 10:03 AM
Posted 20 June 2018 - 10:09 AM
My device manager shows no mouse option but under the USB, 5 usbs are highlighted with yellow!
Most likely meaning that drivers are not installed.
Manged to install spec y but unable to select the file option as mouse isn't working
Getting confusing two of us replying so I will not chime back in for now but it would help Darrin if you would let him know if you are referring to your USB mouse or the suggested PS/2 type mouse and if you have checked to see if any other USB devices will work.
Edit to add;
If using a computer and not a mobile phone, please avoid adding multiple posts while waiting for us to reply to your last, edit your last post to include anything that you wish to add, this will ensure nothing gets overlooked which can sometimes happen if a thread has more than one page.
Posted 20 June 2018 - 10:28 AM
When I plug a storage pen in my pc it recognizes it and I can open it through" my pc" so it seems just my USB mouse and keyboard don't work through the USB and my storage device does. This is for both USB 2.0 and 3.0. I have tried different keyboards and mouse. Wireless mouse doesn't work either.
Edited by Iain97, 20 June 2018 - 10:35 AM.
Posted 20 June 2018 - 11:14 AM
Phill, Since you started with him you are welcome to finish if you prefer?
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