Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Windows 10 install keyboard mouse not working at all.

- - - - -

  • Please log in to reply

#1
Iain97

Iain97

    New Member

  • Member
  • Pip
  • 3 posts
Hi there, i recently had trouble on my pc I think it may have been some sort of virus from a bad download as after the download my internet was still connected but anything I search showed err_connection_closed. I had old files on this pc as it is a bit old so I decided to reset my pc and remove all my files. Once it done this and booted up to install windows again my keyboard and mouse stopped working totally. I've tried my USB 2.0 port. I've tried two different kinds of mouse. Using my usb 2.0 ports my keyboard lights up and my light control buttons work but nothing else even caps lock... For both the mouse in all my USB ports at the most I get a flash of light for a second then it cuts out. When booting the pc I can't even even use f9, f10, f11 etc to use other menus. Any help would be appreciated. Id love to just be able to totally wipe the pc and or OS so I can hopefully install windows from fresh. Thank you in advance.
  • 0

Advertisements


#2
Iain97

Iain97

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
I have a HP Z400 workstation running windows 10. I have a chromebook in the house not sure if that could be any help..
  • 0

#3
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 22,166 posts

:welcome:  lain97,

 

my keyboard and mouse stopped working totally. I've tried my USB 2.0 port. I've tried two different kinds of mouse. Using my usb 2.0 ports my keyboard lights up and my light control buttons work but nothing else even caps lock... For both the mouse in all my USB ports at the most I get a flash of light for a second then it cuts out. 

 

 

Your USB ports may have have been disabled in the BIOS somehow.

 

Do you have or can you borrow a wired PS/2 type keyboard and mouse.

 

If needs be, are you ok with working inside a computer.

 

Tip

If using a computer and not a mobile phone, please avoid adding multiple posts while waiting for us to reply to your last or your OP, edit your last post to include anything that you wish to add, members and staff will always check out a thread that has no answers to see if they are able to help, replying to your own OP makes it look like you are already being helped and your request for help could be overlooked.


  • 0

#4
Iain97

Iain97

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
8 do not have keyboard or mouse with ps/2 port but in going to be buying one on Friday. I have a general idea about inside of pc. Not done much work myself only replaced my graphics card but I regularly open my pc and clean it whilst looking about it. Willing to do absolutely anything. I'll reply to you once I've got a keyboard mouse with correct ports. Thanks for reply.
  • 0

#5
dmccoy

dmccoy

    GeekU Sophomore

  • GeekU Sophomore
  • PipPipPip
  • 795 posts

Do you know what version of Windows are you using. There was an older update that caused the Keyboard and mouse to stop working but has been fixed in the latest update.


  • 0

#6
phillpower2

phillpower2

    Mechanised Mod

  • Moderator
  • 22,166 posts

Hello lain97,

 

Any luck with the PS/2 keyboard or checking for the suggested Windows 10 update.


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP