Nasty virus on my Alienware Alpha i3. Wont boot the OS. [critical proc
Posted 08 July 2018 - 05:14 PM
Posted 08 July 2018 - 07:35 PM
What version of Windows was this? Most have an option to reload the factory system. See https://www.dell.com...ienware-respawn
Posted 08 July 2018 - 07:40 PM
Posted 08 July 2018 - 07:59 PM
If you can't do F12 to do a factory restore then you might want to have a friend download the iso from MS
burn a DVD
and reinstall. You will need the license number but it should be on the bottom of your PC.
Posted 08 July 2018 - 09:20 PM
Posted 08 July 2018 - 09:29 PM
From the 1st link I gave you:
If the Operating System cannot be accessed due to boot failure, you can still launch AlienRespawn.
For Windows 8/8.1:
Press F12 during boot (startup screen) and select “AlienRespawn / Dell Backup and Recovery” from the boot menu.
There's a picture of the screen on the page near the bottom.
Posted 08 July 2018 - 09:36 PM
Posted 08 July 2018 - 09:47 PM
Restore point is different from Factory Restore. It may be that there is no hidden partition with the Factory image on it and you were supposed to create a DVD when you first got it. If there is no image on the hard drive and you didn't make a Factory Image DVD then wiping the drive and installing Win 8.1 from scratch using the ISO in the 2nd link is probably the only way to go though you may be able to repair the boot if you boot off the ISO.
Posted 08 July 2018 - 09:51 PM
Posted 08 July 2018 - 10:48 PM
Posted 08 July 2018 - 10:53 PM
Posted 09 July 2018 - 07:30 AM
The ISO will need a DVD and not a CD. My mistake. It's just too big for a CD.
When you download the file it will ask you for the version you want. I would just use the Windows 8.1, 64 bit , English unless you know it was something different.
There are ways to use a USB drive instead.
Then scroll down to:
To install the Windows USB/DVD Download Tool:
and follow the instructions.
Posted 09 July 2018 - 01:32 PM
Posted 09 July 2018 - 02:52 PM
Repair your computer if you want to try to repair the existing install or Install Now if you want to write over the old install (will lose your data). Since you think you have a virus I would do the Install Now. Might also help to delete the old partitions to make sure the virus doesn't come back.
Posted 09 July 2018 - 02:59 PM
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