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Windows 10-Can't "Save" or "Save As" files from pr

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Best Answer JohnGo , 27 September 2018 - 08:43 PM

dmccoy  Thank You very much for working this problem out for me, I really appreciate the help! JohnGo. Go to the full post »


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#31
dmccoy

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After some research I think your problem may be related to a feature called Controlled Folder Access.

 

Try disabling this and checking if it is resolved

 
Go to Start menu and Open the Windows Defender Security Center
Go to the Virus & Threat Protection settings section
Set the switch to Off

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#32
JohnGo

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I can now save into Music, Pictures, and sub folders of Documents.  When I turned the switch to off, a pop up said that it would automatically turn on again.


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#33
dmccoy

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It seems to be an issue with the fall creators update. Lets check what version you are on.

 

download the enclosed file called get-hotfile.txt

Rename the file to get-hotfile.ps1

Right click on the get-hotfix.ps1 file

Select Run with Powershell from the menu

This should run the command and open in notepad

Copy and paste the results to your reply

 

 

Attached Files


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#34
JohnGo

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I restarted the computer, tried to save a file to a sub-folder in Documents and t failed as before. I then navigated to and turned the switch off.  I can save only while the switch is off. 


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#35
dmccoy

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double click on the enclosed file

copy and paste the results

 

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#36
JohnGo

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get-hotfix | out-file "$home\hotfix.txt"
start notepad $home\hotfix.txt
 
 
 
C:\Users\John\Downloads>systeminfo   1>0  & notepad 0
 
 
 
C:\Users\John\Downloads>systeminfo   1>0  & notepad 0
The process cannot access the file because it is being used by another process.
 

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#37
dmccoy

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Lets try this again.

 

Right click on the enclosed file 

Select Run as Administrator from the menu

This will create a file called SystemInfo.txt on your desktop

Upload the file to your reply.

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#38
JohnGo

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Host Name:                 JG-DELLLAPTOP
OS Name:                   Microsoft Windows 10 Home
OS Version:                10.0.17134 N/A Build 17134
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          John
Registered Organization:   Microsoft
Product ID:                00325-80000-00000-AAOEM
Original Install Date:     6/18/2018, 9:28:43 PM
System Boot Time:          9/26/2018, 6:19:47 PM
System Manufacturer:       Dell Inc.
System Model:              Inspiron 5555
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: AMD64 Family 22 Model 48 Stepping 1 AuthenticAMD ~2200 Mhz
BIOS Version:              Dell Inc. A08, 8/27/2015
Windows Directory:         C:\WINDOWS
System Directory:          C:\WINDOWS\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-06:00) Central Time (US & Canada)
Total Physical Memory:     7,104 MB
Available Physical Memory: 4,776 MB
Virtual Memory: Max Size:  8,256 MB
Virtual Memory: Available: 5,670 MB
Virtual Memory: In Use:    2,586 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:              \\JG-DELLLAPTOP
Hotfix(s):                 6 Hotfix(s) Installed.
                           [01]: KB4100347
                           [02]: KB4343669
                           [03]: KB4343902
                           [04]: KB4456655
                           [05]: KB4457146
                           [06]: KB4457128
Network Card(s):           4 NIC(s) Installed.
                           [01]: Realtek PCIe FE Family Controller
                                 Connection Name: Ethernet
                                 Status:          Media disconnected
                           [02]: Dell Wireless 1707 802.11b/g/n (2.4GHZ)
                                 Connection Name: Wi-Fi
                                 DHCP Enabled:    Yes
                                 DHCP Server:     192.168.0.1
                                 IP address(es)
                                 [01]: 192.168.0.8
                                 [02]: fe80::edad:b8db:fd72:fdea
                           [03]: Microsoft Wi-Fi Direct Virtual Adapter
                                 Connection Name: Local Area Connection* 5
                                 DHCP Enabled:    No
                                 IP address(es)
                                 [01]: 169.254.100.103
                                 [02]: fe80::b964:1cae:bc96:6467
                           [04]: Bluetooth Device (Personal Area Network)
                                 Connection Name: Bluetooth Network Connection
                                 Status:          Media disconnected
Hyper-V Requirements:      VM Monitor Mode Extensions: Yes
                           Virtualization Enabled In Firmware: Yes
                           Second Level Address Translation: Yes
                           Data Execution Prevention Available: Yes

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#39
dmccoy

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Okay you are only a couple of updates behind. Have you tried to update to the latest?

 

To Always Disable Controlled Folder Access we can use the enclosed Registry fix and steps below: 
  1. Download the enclosed file to your Desktop
  2. Create a Restore Point and/or Backup your Registry
  3. Double click/tap on the downloaded .reg file to merge it.
  4. When prompted, click/tap on Run, Yes (UAC), Yes, and OK to approve the merge.
  5. You can now delete the downloaded .reg file if you like.

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#40
JohnGo

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I turned on Virus & Threat protection, created a restore point, and ran the Disable Controlled Folder Access.reg file.  I am now able to SAVE AS from Soundforge and Photoshop successfully.

 

A quick check shows my computer is up to date, however I will make it check manually shortly.


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#41
dmccoy

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Okay good to hear. I am not sure if later updates may break it again, so keep the reg file if needed. 


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#42
dmccoy

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One other thing if you prefer to keep Controlled Folder Access to help prevent malware, etc.

 

Use the Windows Use the Windows Defender Security app to allow specific apps

  • Open the Windows Defender Security Center by clicking the shield icon in the task bar or searching the start menu for Defender
  • Click the Virus & threat protection tile (or the shield icon on the left menu bar) and then click Ransomware protection.
  • Under the Controlled folder access section, click Allow an app through Controlled folder access
  • Click Add an allowed app and follow the prompts to add apps.Defender Security app to allow specific apps

https://docs.microso...s-exploit-guard


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#43
JohnGo

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When I go to Controlled Folder access, the switch is turned off and grayed out.


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#44
dmccoy

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Thats because of the registry file If you want to turn it back on to Defaults then follow the same steps above with the following reg file.

 

 

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#45
JohnGo

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That's good.  I will keep the 2 .reg files for further use if needed. Overall, is it recommended to keep the controlled folder access On or Off...or a matter of preference?


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