[axl2468]

Hello! I have a problem with connecting my headset to my newly-installed Windows 10 laptop. I don't know if this problem is in its hardware or in its software. Whenever I connect a headset device (that works) into any of the jacks, it doesn't work. I've tried fiddling with the drivers and so far no success. I have a feeling its on hardware, but I don't know.

 

The sound drivers I have right now (and the drivers before I fiddled with them) are Conexant SmartAudio HD (the one that uses the speakers) and AMD High Definition Audio device. Help would be appreciated. Thanks!

 

EDIT:I forgot to include a Speccy screenshot:  http://speccy.pirifo...amLygwyjbLwg5Xo

Edited by axl2468, 30 September 2018 - 12:40 AM.

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Hi,

 

What is the brand and model of the laptop?

 

Check the laptop manufacturer website for Audio drivers for your machine compatibles with Windows 10.

[SleepyDude]

Hi,

 

What is the brand and model of the laptop?

 

Check the laptop manufacturer website for Audio drivers for your machine compatibles with Windows 10.

[axl2468]

Sorry for such a late answer.

 

I have a Toshiba C40D-A.

I don't have access to the laptop right now since I'm going on vacation, but I'll check the audio drivers on the internet. Thanks!

[axl2468]

Best Answer

Unfortunately, I tried installing the manufacturer's drivers and the laptop still wouldn't recognize my earphones. Maybe this is a hardware problem?

 

scratch that, the headphones actually work but the system recognizes it as speakers. at least that's solved now. thanks!

Edited by axl2468, 09 October 2018 - 06:21 AM.