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Java fix on Win 7


Best Answer iMacg3 , 11 February 2019 - 12:06 PM

I just seen my error in the web address and fixed it and now it loaded. Glad to hear the issue is resolved Go to the full post »


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#1
emaan9301

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Hi, my mom has Windows 7, Home Premium, SP 1 64 bit.  She updated her java and it didn't work so we uninstalled it and reinstalled the previous version and now it doesn't work either.  She is older and plays games on her pc and without the use of java she can't play some of her games.  She plays through Pogo and we have tried following their steps to fix this to no avail.  Also, when we reinstalled the java 7 it came with malware that, thanks to your forums, we have no gotten rid of.

 

Any help will be greatly appreciated.

 

Thank you in advance,

 

Jennifer


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#2
phillpower2

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Hello emaan9301,

 

I dont use Java myself so my suggestions are limited but until someone else comes along can I ask if you have tried the Windows offline installer, for that and other troubleshooting steps see here

 

If you are able to reinstall Java, keep in mind for the future that you should always make sure that you have the latest version and that it should be disabled when it is not required.

 

See How do I disable Java in my web browser?


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#3
emaan9301

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Thank you, it's on my mom's pc and she uses it to play certain games on pogo.  Unfortunately the newest version doesn't work on her pc.


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#4
phillpower2

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Unfortunately the newest version doesn't work on her pc.

 

 

Please explain what you mean by " it doesn't work on her pc." will it not install for example.

 

Have you tried the Windows offline installer.

 

We can take a look to see if there are any traces of older versions of Java on the computer that could be causing problems. 

 

Post an Autoruns log for us, see here  

 

1: Extract the Autoruns Zip file contents to a folder.

2: Double-click the "Autoruns.exe".

3: Click on the "Hide Signed Microsoft and Windows Entries” option.

4: Go to File then to Export As or Save in some versions.

5: Save AutoRuns.txt file to known location like your Desktop > when you click on File > Save you will then get the option to Save as type, click the drop down tab, change it to Text and then click the Save button.

6: Attach to your next reply.

 

Tutorial here


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#5
emaan9301

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It installed but no matter what steps we took, we couldn't get it to work , the games she played just came up with a blank screen.  We have since unistalled it and reinstalled the older version and it is now telling her to update her java.

 

I'm willing to reinstall the update but i'm not sure how to get it to work on her pc since it didn't work before (only giving her blank pages)

 

Here is the version she reinstalled and also what it shows on pogo.

Attached Thumbnails

  • java7.png
  • pogo.png

Edited by emaan9301, 10 February 2019 - 01:22 PM.

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#6
phillpower2

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What browser is on the computer, if Google Chrome or Firefox try Internet Explorer instead.


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#7
emaan9301

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She has all 3 of those but only plays pogo in IE because pogo  puts up a message when on any other browser about the games not playing right.


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#8
phillpower2

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It is Chrome and Firefox that have the problem with Java as they no longer support it, that was why I suggested IE, see Java/IE info here

 

Any chance of getting the AutoRuns log for us.


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#9
emaan9301

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I'm sorry, I meant to do that and got side tracked, here it is.  I hope you understand it because I sure don't.

 

"HKLM\System\CurrentControlSet\Control\Terminal Server\Wds\rdpwd\StartupPrograms"    ""    ""    ""    "7/6/2011 6:43 AM"    ""
+ "rdpclip"    ""    ""    "File not found: rdpclip"    ""    ""
"HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\AlternateShell"    ""    ""    ""    "7/13/2010 3:13 PM"    ""
+ "cmd.exe"    "Windows Command Processor"    "(Verified) Microsoft Windows"    "c:\windows\system32\cmd.exe"    "11/20/2010 4:46 AM"    ""
"HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run"    ""    ""    ""    "1/30/2019 9:04 AM"    ""
+ "NvCplDaemon"    "Windows host process (Rundll32)"    "(Verified) Microsoft Windows"    "c:\windows\system32\rundll32.exe"    "3/30/2017 10:03 AM"    ""
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run"    ""    ""    ""    "1/30/2019 9:04 AM"    ""
+ "HP Software Update"    "hpwuSchd Application"    "(Verified) Hewlett-Packard Company"    "c:\program files (x86)\hp\hp software update\hpwuschd2.exe"    "12/8/2008 2:38 PM"    ""
+ "hpsysdrv"    "hpsysdrv"    "(Verified) Hewlett-Packard Company"    "c:\program files (x86)\hewlett-packard\hp odometer\hpsysdrv.exe"    "11/20/2008 1:46 PM"    ""
+ "UpdatePRCShortCut"    "MUI StartMenu Application"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\recovery\muitransfer\muistartmenu.exe"    "5/19/2009 1:41 AM"    ""
"C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup"    ""    ""    ""    "1/30/2019 9:04 AM"    ""
+ "McAfee Security Scan Plus.lnk"    "McAfee Security Scanner Scheduler"    "(Verified) McAfee, Inc."    "c:\program files\mcafee security scan\3.11.717\ssscheduler.exe"    "3/27/2018 1:28 AM"    ""
"C:\Users\Cliff\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup"    ""    ""    ""    "1/30/2019 8:57 AM"    ""
+ "Facebook Gameroom.lnk"    "FacebookGameroom"    "(Not verified) Facebook"    "c:\users\cliff\appdata\local\facebook\games\facebookgameroom.exe"    "5/3/2018 1:00 PM"    ""
"HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components"    ""    ""    ""    "10/14/2015 9:37 PM"    ""
+ "Internet Explorer"    "Windows Command Processor"    "(Verified) Microsoft Windows"    "c:\windows\system32\cmd.exe"    "11/20/2010 4:46 AM"    ""
+ "n/a"    "Windows host process (Rundll32)"    "(Verified) Microsoft Windows"    "c:\windows\system32\rundll32.exe"    "3/30/2017 10:03 AM"    ""
+ "Themes Setup"    "Microsoft© Register Server"    "(Verified) Microsoft Windows"    "c:\windows\system32\regsvr32.exe"    "7/13/2009 7:14 PM"    ""
+ "Windows Desktop Update"    "Microsoft© Register Server"    "(Verified) Microsoft Windows"    "c:\windows\system32\regsvr32.exe"    "7/13/2009 7:14 PM"    ""
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Active Setup\Installed Components"    ""    ""    ""    "11/4/2017 2:01 PM"    ""
+ "Google Chrome"    "Google Chrome Installer"    "(Verified) Google Inc"    "c:\program files (x86)\google\chrome\application\71.0.3578.98\installer\chrmstp.exe"    "12/11/2018 12:00 AM"    ""
+ "n/a"    "Windows host process (Rundll32)"    "(Verified) Microsoft Windows"    "c:\windows\syswow64\rundll32.exe"    "3/30/2017 9:58 AM"    ""
+ "Themes Setup"    "Microsoft© Register Server"    "(Verified) Microsoft Windows"    "c:\windows\syswow64\regsvr32.exe"    "7/13/2009 6:58 PM"    ""
+ "Windows Desktop Update"    "Microsoft© Register Server"    "(Verified) Microsoft Windows"    "c:\windows\syswow64\regsvr32.exe"    "7/13/2009 6:58 PM"    ""
"HKLM\Software\Classes\Directory\Background\ShellEx\ContextMenuHandlers"    ""    ""    ""    "2/21/2013 10:51 AM"    ""
+ "NvCplDesktopContext"    ""    "(Not verified) NVIDIA Corporation"    "c:\windows\system32\nvshext.dll"    "7/29/2009 11:59 AM"    ""
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects"    ""    ""    ""    "1/29/2019 12:06 PM"    ""
+ "HP Network Check Helper"    "HP Network Check IE Plug-in"    "(Verified) Hewlett-Packard Company"    "c:\program files (x86)\hewlett-packard\hp support framework\resources\hpnetworkcheck\hpnetworkcheckpluginx64.dll"    "5/27/2016 1:03 AM"    ""
+ "Java™ Plug-In 2 SSV Helper"    "Java™ Platform SE binary"    "(Verified) Oracle America, Inc."    "c:\program files\java\jre7\bin\jp2ssv.dll"    "9/26/2014 10:03 PM"    ""
+ "Java™ Plug-In SSV Helper"    "Java™ Platform SE binary"    "(Verified) Oracle America, Inc."    "c:\program files\java\jre7\bin\ssv.dll"    "9/26/2014 10:03 PM"    ""
"HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects"    ""    ""    ""    "2/8/2019 11:42 PM"    ""
+ "HP Network Check Helper"    "HP Network Check IE Plug-in"    "(Verified) Hewlett-Packard Company"    "c:\program files (x86)\hewlett-packard\hp support framework\resources\hpnetworkcheck\hpnetworkcheckplugin.dll"    "5/27/2016 1:01 AM"    ""
+ "{0347C33E-8762-4905-BF09-768834316C61}"    "HP Smart Web Printing add-on for Internet Explorer"    "(Verified) Hewlett-Packard Company"    "c:\program files (x86)\hp\digital imaging\smart web printing\hpswp_printenhancer.dll"    "10/13/2009 5:13 PM"    ""
+ "{FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856}"    "HP Smart Web Printing add-on for Internet Explorer"    "(Verified) Hewlett-Packard Company"    "c:\program files (x86)\hp\digital imaging\smart web printing\hpswp_bho.dll"    "10/13/2009 5:13 PM"    ""
"HKLM\Software\Microsoft\Internet Explorer\Extensions"    ""    ""    ""    "3/19/2014 1:46 PM"    ""
+ "HP Network Check"    "NCLauncherFromIE"    "(Verified) Hewlett-Packard Company"    "c:\program files (x86)\hewlett-packard\hp support framework\resources\hpnetworkcheck\nclauncherfromie.exe"    "5/17/2016 6:09 AM"    ""
"HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Extensions"    ""    ""    ""    "3/19/2014 1:45 PM"    ""
+ "HP Network Check"    "NCLauncherFromIE"    "(Verified) Hewlett-Packard Company"    "c:\program files (x86)\hewlett-packard\hp support framework\resources\hpnetworkcheck\nclauncherfromie.exe"    "5/17/2016 6:09 AM"    ""
+ "Show or hide HP Smart Web Printing"    "HP Smart Web Printing add-on for Internet Explorer"    "(Verified) Hewlett-Packard Company"    "c:\program files (x86)\hp\digital imaging\smart web printing\hpswp_bho.dll"    "10/13/2009 5:13 PM"    ""
"Task Scheduler"    ""    ""    ""    ""    ""
+ "\Adobe Flash Player NPAPI Notifier"    "Adobe® Flash® Player Installer/Uninstaller 32.0 r0"    "(Verified) Adobe Systems Incorporated"    "c:\windows\syswow64\macromed\flash\flashutil32_32_0_0_114_plugin.exe"    "12/17/2018 5:18 PM"    ""
+ "\Adobe Flash Player PPAPI Notifier"    "Adobe® Flash® Player Installer/Uninstaller 32.0 r0"    "(Verified) Adobe Systems Incorporated"    "c:\windows\syswow64\macromed\flash\flashutil32_32_0_0_114_pepper.exe"    "12/17/2018 5:51 PM"    ""
+ "\Adobe Flash Player Updater"    "Adobe® Flash® Player Update Service 32.0 r0"    "(Verified) Adobe Systems Incorporated"    "c:\windows\syswow64\macromed\flash\flashplayerupdateservice.exe"    "12/17/2018 5:53 PM"    ""
+ "\CLMLSvc"    "CyberLink MediaLibray Service"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\clml\clmlsvc.exe"    "7/9/2009 5:01 AM"    ""
+ "\DVDAgent"    "HP DVDSmart Resident Program"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\media\dvd\dvdagent.exe"    "7/23/2009 7:05 AM"    ""
+ "\GoogleUpdateTaskMachineCore"    "Google Installer"    "(Verified) Google Inc"    "c:\program files (x86)\google\update\googleupdate.exe"    "1/9/2016 7:08 AM"    ""
+ "\GoogleUpdateTaskMachineUA"    "Google Installer"    "(Verified) Google Inc"    "c:\program files (x86)\google\update\googleupdate.exe"    "1/9/2016 7:08 AM"    ""
+ "\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Report"    "HPSFReport"    "(Verified) HP Inc."    "c:\program files (x86)\hewlett-packard\hp support solutions\modules\hpsfreport.exe"    "1/1/2019 10:30 PM"    ""
+ "\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Updater"    "HPSSFUpdater"    "(Verified) HP Inc."    "c:\program files (x86)\hewlett-packard\hp support solutions\modules\hpssfupdater.exe"    "1/31/2019 4:56 AM"    ""
+ "\Hewlett-Packard\HP Support Assistant\PC Health Analysis"    "HP Support Assistant"    "(Verified) HP Inc."    "c:\program files (x86)\hewlett-packard\hp support framework\hpsf.exe"    "12/10/2018 3:25 AM"    ""
+ "\Hewlett-Packard\HP Support Assistant\Product Configurator"    "ProductConfig"    "(Verified) HP Inc."    "c:\program files (x86)\hewlett-packard\hp support framework\resources\productconfig.exe"    "12/24/2018 4:05 AM"    ""
+ "\HPCeeScheduleForCliff"    "HP Ceement"    "(Verified) Hewlett-Packard Company"    "c:\program files (x86)\hewlett-packard\hp ceement\hpcee.exe"    "6/16/2015 9:49 AM"    ""
+ "\Microsoft\Windows\Autochk\Proxy"    "Windows host process (Rundll32)"    "(Verified) Microsoft Windows"    "c:\windows\system32\rundll32.exe"    "3/30/2017 10:03 AM"    ""
X "\Microsoft\Windows\DiskDiagnostic\Microsoft-Windows-DiskDiagnosticDataCollector"    "Windows host process (Rundll32)"    "(Verified) Microsoft Windows"    "c:\windows\system32\rundll32.exe"    "3/30/2017 10:03 AM"    ""
+ "\Microsoft\Windows\SystemRestore\SR"    "Windows host process (Rundll32)"    "(Verified) Microsoft Windows"    "c:\windows\system32\rundll32.exe"    "3/30/2017 10:03 AM"    ""
+ "\Microsoft\Windows\Tcpip\IpAddressConflict1"    "Windows host process (Rundll32)"    "(Verified) Microsoft Windows"    "c:\windows\system32\rundll32.exe"    "3/30/2017 10:03 AM"    ""
+ "\Microsoft\Windows\Tcpip\IpAddressConflict2"    "Windows host process (Rundll32)"    "(Verified) Microsoft Windows"    "c:\windows\system32\rundll32.exe"    "3/30/2017 10:03 AM"    ""
+ "\Microsoft\Windows\Windows Filtering Platform\BfeOnServiceStartTypeChange"    "Windows host process (Rundll32)"    "(Verified) Microsoft Windows"    "c:\windows\system32\rundll32.exe"    "3/30/2017 10:03 AM"    ""
+ "\PCDRScheduledMaintenance"    "Hardware Diagnostic Tools"    "(Verified) PC-Doctor, Inc."    "c:\program files\pc-doctor for windows\pcdr5cuiw32.exe"    "7/2/2009 12:34 PM"    ""
+ "\SpeedFixTool_Popup"    ""    ""    "File not found: C:\Program Files (x86)\Speed Fix Tool\Splash.exe"    ""    ""
+ "\SpeedFixTool_Start"    ""    ""    "File not found: C:\Program Files (x86)\Speed Fix Tool\SpeedFixTool.exe"    ""    ""
"HKLM\System\CurrentControlSet\Services"    ""    ""    ""    "2/9/2019 8:55 PM"    ""
+ "AdobeFlashPlayerUpdateSvc"    "Adobe Flash Player Update Service: This service keeps your Adobe Flash Player installation up to date with the latest enhancements and security fixes."    "(Verified) Adobe Systems Incorporated"    "c:\windows\syswow64\macromed\flash\flashplayerupdateservice.exe"    "12/17/2018 5:53 PM"    ""
+ "GoogleChromeElevationService"    "Google Chrome Elevation Service: Google Chrome"    "(Verified) Google Inc"    "c:\program files (x86)\google\chrome\application\71.0.3578.98\elevation_service.exe"    "12/11/2018 12:00 AM"    ""
+ "gupdate"    "Google Update Service (gupdate): Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it."    "(Verified) Google Inc"    "c:\program files (x86)\google\update\googleupdate.exe"    "1/9/2016 7:08 AM"    ""
+ "gupdatem"    "Google Update Service (gupdatem): Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it."    "(Verified) Google Inc"    "c:\program files (x86)\google\update\googleupdate.exe"    "1/9/2016 7:08 AM"    ""
+ "hpqcxs08"    "hpqcxs08: HP CUE Context Manager Objects"    "(Not verified) Hewlett-Packard Co."    "c:\program files (x86)\hp\digital imaging\bin\hpqcxs08.dll"    "5/21/2009 8:21 PM"    ""
+ "hpqddsvc"    "HP CUE DeviceDiscovery Service: This service detects and monitors CUE devices on the system."    "(Not verified) Hewlett-Packard Co."    "c:\program files (x86)\hp\digital imaging\bin\hpqddsvc.dll"    "5/22/2009 12:02 AM"    ""
+ "hpqwmiex"    "HP Software Framework Service: HP Software Framework WMI Service"    "(Verified) Hewlett-Packard Company"    "c:\program files (x86)\hewlett-packard\shared\hpqwmiex.exe"    "4/28/2015 3:15 PM"    ""
+ "HPSupportSolutionsFrameworkService"    "HP Support Solutions Framework Service: This service allows for the detection of HP products and enables identification of support solutions for detected products."    "(Verified) HP Inc."    "c:\program files (x86)\hewlett-packard\hp support solutions\hpsupportsolutionsframeworkservice.exe"    "12/6/2018 12:22 AM"    ""
+ "LightScribeService"    "LightScribeService Direct Disc Labeling Service: Used by the LightScribe software components to support 3rd party disc labeling applications using the LightScribe COM Application Programming Interface (LSCAPI). This service needs to run for LightScribe direct disc labeling to work."    "(Not verified) Hewlett-Packard Company"    "c:\program files (x86)\common files\lightscribe\lssrvc.exe"    "5/18/2009 7:52 PM"    ""
+ "McComponentHostService"    "McAfee Security Scan Component Host Service: McAfee Security Scan Component Host Service"    "(Verified) McAfee, Inc."    "c:\program files\mcafee security scan\3.11.717\mcchsvc.exe"    "3/27/2018 1:28 AM"    ""
+ "MozillaMaintenance"    "Mozilla Maintenance Service: The Mozilla Maintenance Service ensures that you have the latest and most secure version of Mozilla Firefox on your computer. Keeping Firefox up to date is very important for your online security, and Mozilla strongly recommends that you keep this service enabled."    "(Verified) Mozilla Corporation"    "c:\program files (x86)\mozilla maintenance service\maintenanceservice.exe"    "1/24/2019 2:01 PM"    ""
+ "Net Driver HPZ12"    "Net Driver HPZ12: Dot4Net Module"    "(Not verified) Hewlett-Packard"    "c:\windows\system32\hpzinw12.dll"    "8/6/2010 12:45 AM"    ""
+ "nvsvc"    "NVIDIA Display Driver Service: Provides system and desktop level support to the NVIDIA display driver"    "(Verified) NVIDIA Corporation"    "c:\windows\system32\nvvsvc.exe"    "7/29/2009 11:59 AM"    ""
+ "Pml Driver HPZ12"    "Pml Driver HPZ12: PmlDrv Module"    "(Not verified) Hewlett-Packard"    "c:\windows\system32\hpzipm12.dll"    "8/6/2010 12:45 AM"    ""
"HKLM\System\CurrentControlSet\Services"    ""    ""    ""    "2/9/2019 8:55 PM"    ""
+ "GEARAspiWDM"    "GEAR ASPI Filter Driver: "    ""    "File not found: system32\DRIVERS\GEARAspiWDM.sys"    ""    ""
+ "IntcAzAudAddService"    "Service for Realtek HD Audio (WDM): Realtek® High Definition Audio Function Driver"    "(Verified) Realtek Semiconductor Corp"    "c:\windows\system32\drivers\rtkvhd64.sys"    "6/26/2009 3:51 AM"    ""
+ "mfehidk"    "McAfee Inc. mfehidk: "    ""    "File not found: system32\drivers\mfehidk.sys"    ""    ""
+ "mferkdk"    "McAfee Inc. mferkdk: VSCore Code Analysis Driver"    "(Verified) McAfee, Inc."    "c:\windows\system32\drivers\mferkdk.sys"    "7/31/2009 5:04 PM"    ""
+ "mfesmfk"    "McAfee Inc. mfesmfk: System Monitor Filter Driver"    "(Verified) McAfee, Inc."    "c:\windows\system32\drivers\mfesmfk.sys"    "7/31/2009 5:05 PM"    ""
+ "nvlddmkm"    "nvlddmkm: NVIDIA Windows Kernel Mode Driver, Version 186.55 "    "(Verified) NVIDIA Corporation"    "c:\windows\system32\drivers\nvlddmkm.sys"    "7/29/2009 11:29 AM"    ""
+ "NVNET"    "NVIDIA nForce 10/100 Mbps Ethernet : NVIDIA MCP Networking Function Driver."    "(Verified) NVIDIA Corporation"    "c:\windows\system32\drivers\nvmf6264.sys"    "5/19/2009 5:51 PM"    ""
+ "nvstor64"    "nvstor64: NVIDIA® nForce™ Sata Performance Driver"    "(Verified) NVIDIA Corporation"    "c:\windows\system32\drivers\nvstor64.sys"    "6/22/2009 5:23 PM"    ""
+ "USBAAPL64"    "Apple Mobile USB Driver: Apple Mobile Device USB Driver"    "(Not verified) Apple, Inc."    "c:\windows\system32\drivers\usbaapl64.sys"    "6/11/2015 1:08 AM"    ""
"HKLM\Software\Wow6432Node\Classes\CLSID\{083863F1-70DE-11d0-BD40-00A0C911CE86}\Instance"    ""    ""    ""    "8/20/2009 10:42 AM"    ""
+ "{01E52E20-FB77-4F3D-B74A-3D7990C2A34E}"    "CyberLink Audio Decoder Filter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\media\dvd\kernel\movie\claud.ax"    "1/22/2009 1:12 AM"    ""
+ "{061175CE-01C2-4848-84C5-397745FE219B}"    "CyberLink Video/SP Filter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrvsd.ax"    "3/21/2007 12:21 PM"    ""
+ "{06AA3FCB-BC9A-4694-BC20-7533E1207312}"    "CyberLink Audio Wizard Filter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\media\dvd\kernel\movie\claudwizard.ax"    "12/16/2008 4:39 AM"    ""
+ "{09125CF5-4A44-4225-86C5-62B708EAB617}"    "CLVolumeMeter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\hpvolumemeter.ax"    "10/27/2008 9:51 AM"    ""
+ "{09C8D515-5C6A-434D-AD92-FEF7EB153310}"    "CyberLink MPEG Video Encoder                               "    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gvidenc.ax"    "10/26/2005 6:41 AM"    ""
+ "{0ACB5A07-47AF-4B12-834A-FD8DD8A793E7}"    "CyberLink DVD Navigation Filter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\video\clnavx.ax"    "7/9/2009 5:08 AM"    ""
+ "{1166D80F-9008-432C-887F-BE60DD575627}"    "CyberLink Audio Decoder Filter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmraud.ax"    "5/4/2007 3:14 AM"    ""
+ "{11A947C3-BABC-466E-A678-1FFEC95EB2F8}"    "CyberLink MP3 Wrapper"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gmp3wrap.ax"    "1/13/2008 9:30 PM"    ""
+ "{1236D0E1-9937-4110-8392-57B2356353DA}"    "CyberLink Line21 Decoder Filter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\media\dvd\kernel\movie\clline21.ax"    "12/25/2008 10:30 AM"    ""
+ "{1296D97A-DC47-4B4B-B159-0E42E36E2037}"    "CyberLink Video Regulator"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrresample.ax"    "1/26/2005 5:25 AM"    ""
+ "{144BEBEC-B260-4B51-BB47-A8A223AD81B5}"    "CLMPEGAnalysis"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrmpegvanalyzer.ax"    "2/20/2008 9:03 AM"    ""
+ "{14758720-6437-4989-A591-AEBE0CAF254E}"    "CyberLink MPEG Video Encoder                               "    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrmpgvenc2.ax"    "12/6/2004 8:32 AM"    ""
+ "{14DAB704-6A72-4BE7-B127-924ACFF63D2E}"    "CyberLink File Map Source"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrfmsrc.ax"    "8/10/2005 12:52 AM"    ""
+ "{15C2BA5D-111A-4139-82A4-21A36546C8B4}"    "CyberLink AudioCD Filter"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gaudiocd.ax"    "1/21/2008 5:35 AM"    ""
+ "{1EF548DC-124A-447C-B5A3-9226046FD30C}"    "CLVidFx"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\video\clvidfx.ax"    "3/23/2005 3:15 AM"    ""
+ "{1FFBD0F1-80CD-4452-8AC4-8FBEED892AFD}"    "CES Kernel"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gedtkrn.dll"    "5/3/2007 1:18 AM"    ""
+ "{26E7D242-73F6-4EA1-BA36-DE51620AADB3}"    "CLEvr"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrevr.dll"    "11/15/2007 3:37 AM"    ""
+ "{29AE5AB5-4D0D-49BA-AD1D-644DD8B53B4C}"    "CLSubTitle.ax"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\video\clsubtitle.ax"    "4/4/2005 2:48 AM"    ""
+ "{3484F78F-F8CE-4CF3-914F-10F1A76BF0D5}"    "CyberLink Video/SP Filter"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gvsd.ax"    "11/10/2005 7:36 AM"    ""
+ "{380DFB52-76C5-4914-84D0-56F368FCAD2F}"    "TimeRegulator"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmravi_audtr.ax"    "2/12/2003 9:42 PM"    ""
+ "{384E6EC3-63E2-4CA4-B0B4-60B948444A2A}"    "CLAuNR"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmraunrwrapper.ax"    "1/10/2005 4:38 AM"    ""
+ "{38DB84A3-1F32-458C-AEF1-B19356A76F0E}"    "MPEG-2 Dempltiplexer"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrdemuxer.ax"    "3/27/2008 6:04 AM"    ""
+ "{3C6ED9E8-A70D-4924-A037-15B24D8563FB}"    "CyberLink Audio Effect Filter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmraudfx.ax"    "8/5/2004 8:25 AM"    ""
+ "{470E714F-5E99-42F0-AA4C-497B2824FA15}"    "CyberLink Pipe Switch"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrpipswch.ax"    "8/15/2007 7:53 AM"    ""
+ "{4814F96F-AA42-495B-B6CD-04502698DEED}"    "CLRGL"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2grgl.ax"    "9/28/2005 5:42 AM"    ""
+ "{49C53741-6362-47C9-90BE-CCB767141222}"    "CyberLink Audio Decoder Filter"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gaud.ax"    "12/1/2006 12:59 AM"    ""
+ "{4B80C9E3-DCF5-44F7-B828-5BDDE338E4F6}"    "CyberLink Audio Decoder Filter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\video\claud.ax"    "5/22/2009 3:29 AM"    ""
+ "{53CAF9E4-0048-4CF5-A624-C11083C641C6}"    "CLVidFx"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gvidfx.ax"    "8/29/2005 11:01 PM"    ""
+ "{568D4E93-0E06-4E57-8309-44389223115B}"    "CLSubTitle.ax"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\media\dvd\kernel\movie\clsubtitle.ax"    "12/16/2008 5:46 AM"    ""
+ "{58526514-9BD3-43D3-AEF2-B5220F637956}"    "CLSShot"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrsshot.ax"    "1/4/2008 7:32 AM"    ""
+ "{5B3D18D3-B0DD-46F1-8ACA-F3447DDDFBB6}"    "CLVidFx"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\media\dvd\kernel\movie\clvidfx.ax"    "8/24/2005 1:26 AM"    ""
+ "{5D7B856A-85F0-4CCB-97BB-F9C40CDBD1CA}"    "CLVidFx"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrvidfx.ax"    "11/11/2006 11:54 AM"    ""
+ "{5E479EF1-9BDB-42AA-B273-6004D83C9212}"    "CLAuNR"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gaunrwrapper.ax"    "10/16/2005 9:34 PM"    ""
+ "{5EDA0106-83A4-46FE-9F55-5B913CC608EA}"    "EPGDec"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrepgdec.ax"    "5/16/2006 11:37 AM"    ""
+ "{61665621-5523-11D4-A717-80E5A24FE52B}"    "CLImage"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\shared files\climage.ax"    "11/6/2006 11:16 PM"    ""
+ "{6263C176-0876-4B04-8DE0-44AB74489D72}"    "CyberLink MPEG Splitter"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gm2spliter.ax"    "12/3/2007 10:10 PM"    ""
+ "{62B9C0FC-8386-4498-B5E5-3F54AF5B4F1F}"    "CyberLink Video/SP Filter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\video\clvsd.ax"    "6/18/2009 8:51 AM"    ""
+ "{66855507-19B6-45B0-A83A-78178247CADC}"    "CyberLink Audio Volume Booster Filter"    "(Not verified) CyberLink Corp."    "c:\program files (x86)\cyberlink\power2go\p2gvb.ax"    "10/8/2004 3:36 AM"    ""
+ "{6AD6E88E-DA1F-49D8-8F35-AE3A1A34FEE2}"    "Teletext Renderer Filter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrttxdec.ax"    "8/28/2007 10:47 AM"    ""
+ "{6E0EED5F-4B78-455F-B688-073E3E5D1079}"    "Cyberlink File Dump Dispatch Filter"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gdumpdispatch.ax"    "12/12/2003 2:01 AM"    ""
+ "{6E40E070-675B-43D9-A81E-D804DF21C3D4}"    "CyberLink AudioCD Filter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\video\claudiocd.ax"    "8/2/2006 6:37 PM"    ""
+ "{7209C68A-7D23-485A-93AA-B2BD03442275}"    "CyberLink Audio Effect Filter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\media\dvd\kernel\movie\claudfx.ax"    "9/23/2008 5:09 AM"    ""
+ "{74DA3201-9816-42E9-88F6-8E0B72E639E0}"    "CLAuRsmpl.ax"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gaursmpl.ax"    "2/24/2005 9:41 PM"    ""
+ "{7A9C685C-51E6-42B9-B854-C54993473D79}"    "CLAuTS.ax"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\video\clauts.ax"    "6/22/2007 10:28 PM"    ""
+ "{7D9070AB-371A-4614-A964-D21BDFE1030B}"    "CyberLink MPEG Splitter"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gm1spliter.ax"    "12/3/2007 10:11 PM"    ""
+ "{80BCECD7-BB20-41E7-A213-FBECC7C36015}"    "Cyberlink Tzan Filter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\media\dvd\kernel\movie\cltzan.ax"    "3/11/2009 7:54 AM"    ""
+ "{818125D9-7645-44FA-B6A4-CCD6E4DF7ABC}"    "CyberLink File Map Sink"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrfmsnk.ax"    "8/10/2005 12:52 AM"    ""
+ "{81BC45F8-D0B8-47BD-AF10-5EE7EE6B5285}"    "CyberLink MPEG Splitter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrm2splter.ax"    "7/28/2006 4:23 AM"    ""
+ "{8C56B364-6CD9-4907-B5C1-30A4B03D35B8}"    "Cyberlink MPEG File Reader"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2greader.ax"    "6/15/2003 10:35 PM"    ""
+ "{8CE44DD4-02A2-418E-817B-A97BB580D733}"    "CLSBESrc"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrsbesrc.ax"    "2/20/2008 9:03 AM"    ""
+ "{8D508C0D-E1C3-4C85-A7B6-7B5CD4392105}"    "CLM2VWriter"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gm2vwriter.ax"    "8/17/2005 9:45 AM"    ""
+ "{93946470-CAFF-44B5-A086-0630EE37F7EC}"    "CyberLink Audio Encoder Filter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmraudenc.ax"    "8/31/2007 1:16 AM"    ""
+ "{93D04A3E-1510-4FBF-9AAF-F1F09C3BC71E}"    "Cyberlink File Dump Filter"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gdump.ax"    "11/22/2006 7:15 AM"    ""
+ "{93E06FC0-F080-44D1-872F-A9BA6815DA0A}"    "Cyberlink File Dump Filter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrdump.ax"    "10/31/2007 3:30 AM"    ""
+ "{94F20D00-59CE-4FF7-BFB8-E6BF852AD4B0}"    "CLVideoDeShaking"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gvideostabilizer.ax"    "10/17/2005 1:28 AM"    ""
+ "{9705A331-3248-41BF-B03C-22683D7D96B0}"    "CLTSInfo"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrtsinfo.ax"    "3/18/2008 9:09 AM"    ""
+ "{9993DDD5-F9EC-461E-B94E-B4859FB505E1}"    "CyberLink DVD Navigation Filter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\media\dvd\kernel\movie\clnavx.ax"    "7/14/2009 9:28 PM"    ""
+ "{9B16BA00-C8B5-48F6-BF4A-DE3E5E587BF0}"    "CyberLink PCM Wrapper"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gpcmenc.ax"    "3/21/2002 12:54 AM"    ""
+ "{A32D7B2C-BCC7-4E49-A8B7-9FBBAD0A9A6A}"    "CLAuRsmpl.ax"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmraursmpl.ax"    "11/4/2004 2:24 AM"    ""
+ "{A5FD6C83-84D8-4EE1-87D6-6B7E2BEEFB01}"    "CLDvbSub"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrdvbsub.ax"    "3/27/2008 3:52 AM"    ""
+ "{B6B59C85-784E-4D2A-9111-C63A7F4686DD}"    "MpgMux"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrmpgmux.ax"    "12/17/2007 5:47 AM"    ""
+ "{C72ADE37-11A0-47D5-8FD9-076FD25A2915}"    "CLAuTS.ax"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\media\dvd\kernel\movie\clauts.ax"    "6/22/2007 10:28 PM"    ""
+ "{C80B1048-C363-4477-A5E2-BE708F49F71A}"    "TSFF"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrtsff.ax"    "3/18/2008 9:10 AM"    ""
+ "{CB7BE7F7-449A-4FC2-8F2A-C8C2811C4B58}"    "RTP Source Filter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrrtpsrc.ax"    "6/25/2007 9:19 PM"    ""
+ "{CC29DF71-ECDE-4C60-BCD7-7503557AAB54}"    "CLAuTS.ax"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gauts.ax"    "10/12/2004 9:32 AM"    ""
+ "{CC455D4F-10C4-4E4B-A673-77FD58ED46B3}"    "CyberLink MP3 Wrapper"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrmp3wrap.ax"    "11/11/2007 8:53 PM"    ""
+ "{CDCFDBB0-6518-4239-8085-A16AD63488AE}"    "CyberLink MPEG Splitter"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gtlmsplter.ax"    "10/19/2006 12:33 AM"    ""
+ "{CF6ED441-FC79-4F1A-9D91-4AE01C570B81}"    "MpgMux"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gmpgmux.ax"    "5/23/2008 2:27 AM"    ""
+ "{D0478853-ADAF-435E-8D04-E985A1A268D5}"    "CyberLink Video/SP Filter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\media\dvd\kernel\movie\clvsd.ax"    "6/15/2009 1:45 AM"    ""
+ "{D19052D8-ADCA-498D-A7FA-6FF29138F506}"    "MPEG-2 Dempltiplexer"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\video\cldemuxer.ax"    "6/5/2007 9:44 AM"    ""
+ "{D53991C0-4BE6-47A2-A650-6AF3CE32EA37}"    "CLSBE"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrsbe.ax"    "2/20/2008 9:03 AM"    ""
+ "{DA26A627-7B71-44A2-AF1A-F96B78F72495}"    "CLAudSpa.ax"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\video\claudspa.ax"    "9/24/2004 6:08 AM"    ""
+ "{E5221D2D-FD3D-4778-BFA4-C1045B875292}"    "CyberLink Line21 Decoder Filter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\video\clline21.ax"    "3/27/2007 8:05 AM"    ""
+ "{E5B455E5-098A-4B65-B2A8-871274FF51CE}"    "CyberLink Video Regulator"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gresample.ax"    "6/17/2002 10:32 PM"    ""
+ "{E8F36981-7D45-4AF4-ACA2-E7D960D5AD6F}"    "CyberLink Audio Encoder Filter"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gaudenc.ax"    "12/20/2006 4:20 AM"    ""
+ "{EC8B8899-9C3C-465F-95F6-6E116498A5AF}"    "CyberLink PTS Regulator "    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmptsreg.ax"    "12/9/2005 8:40 AM"    ""
+ "{F92AECDE-5CA8-4DE0-85FC-D50AC76D5DE9}"    "CLAuTS.ax"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrauts.ax"    "9/8/2004 2:15 AM"    ""
+ "{FAC4115A-D0B9-4517-9620-9BB6B5CDB03B}"    "CyberLink MPEG Video Encoder                               "    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmrmpgvenc.ax"    "12/10/2007 9:39 PM"    ""
+ "{FC3BBD57-10D9-483E-9387-1A5647C868A7}"    "CyberLink MPEG Splitter"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\video\clsplter.ax"    "5/11/2009 6:58 AM"    ""
+ "{FD4178B8-ED10-4855-8A89-08521F4B231D}"    "CLWMVDum Dynamic Link Library"    "(Verified) CyberLink"    "c:\program files (x86)\hewlett-packard\touchsmart\media\kernel\tv\pcmwmvdump.ax"    "3/25/2008 10:00 PM"    ""
+ "{FF1715E9-885B-47A8-8F76-16C44539309B}"    "CyberLink Video/SP Filter"    "(Verified) CyberLink"    "c:\program files (x86)\cyberlink\power2go\p2gmvd.ax"    "9/29/2003 8:50 AM"    ""
 


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#10
iMacg3

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Hi,

Have you tried uninstalling all versions of Java from Add/Remove Programs in Control Panel, then installing the latest version from here? https://www.java.com/en/download/
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#11
emaan9301

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That is what I did when I finally got it to install, but it still didn't work.


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#12
phillpower2

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Only seeing the one older version of Java so conflicts between two different versions looks to be ruled out.

 

Happy to see that iMacg3 is looking in as I can ask if McAfee Security Scan Plus would have any bearing on this.


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#13
iMacg3

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Hi,
 

Happy to see that iMacg3 is looking in as I can ask if McAfee Security Scan Plus would have any bearing on this.


It definitely could. I'd try uninstalling McAfee Security Scan Plus as per the instructions here, then use Revo Uninstaller Free to uninstall all versions of Java. Then download the latest version of Java from here and install it.
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#14
emaan9301

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Hi,
 

Happy to see that iMacg3 is looking in as I can ask if McAfee Security Scan Plus would have any bearing on this.


It definitely could. I'd try uninstalling McAfee Security Scan Plus as per the instructions here, then use Revo Uninstaller Free to uninstall all versions of Java. Then download the latest version of Java from here and install it.

 

 

 

I have done the above mentioned things and restarted IE before trying a game, this is what I still get.

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#15
iMacg3

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Hi,

Try going to this page and see if Java is installed correctly: https://www.whatismy...-java-installed
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