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Window 10 stuck in a boot loop [Solved]

Started by Down_with_malware , Mar 17 2019 12:38 AM

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#16
iMacg3
Posted 19 March 2019 - 11:11 AM

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Hi,

Download the attached fixlist.txt file and save it to your USB Flash Drive, next to FRST64.exe.

Attached File  fixlist.txt   34bytes   577 downloads

Boot to the Recovery Environment Command Prompt again.

Once in the command prompt
  • In the command prompt, type notepad and press on Enter;
  • Notepad will open. Click on the File menu and select Open;
  • Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad;
  • In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter;
  • Note: Replace the letter e with the drive letter of your USB Flash Drive;
  • FRST will open;
  • Click on Yes to accept the disclaimer;
  • Click on the Fix button and wait for the scan to complete;
  • A log called fixlog.txt will be saved on your USB Flash Drive. Attach it in your next reply;

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#17
Down_with_malware
Posted 19 March 2019 - 12:37 PM

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Here is the fix log you requested:

 

Fix result of Farbar Recovery Scan Tool (x64) Version: 17.03.2019
Ran by SYSTEM (19-03-2019 13:34:45) Run:1
Running from G:\
Boot Mode: Recovery
==============================================
 
fixlist content:
*****************
reg: reg query "HKLM\System\Setup"
*****************
 
 
========= reg query "HKLM\System\Setup" =========
 
 
HKEY_LOCAL_MACHINE\System\Setup
    Compact    REG_DWORD    0x1
    CmdLine    REG_SZ    oobe\windeploy.exe
    OOBEInProgress    REG_DWORD    0x1
    OsLoaderPath    REG_SZ    \
    RespecializeCmdLine    REG_SZ    Sysprep\sysprep.exe /respecialize /quiet
    RestartSetup    REG_DWORD    0x0
    SetupPhase    REG_DWORD    0x4
    SetupSupported    REG_DWORD    0x1
    SetupType    REG_DWORD    0x2
    SystemPartition    REG_SZ    \Device\HarddiskVolume1
    SystemSetupInProgress    REG_DWORD    0x0
    CloneTag    REG_MULTI_SZ    Sat Mar 16 21:36:37 2019
    RollbackActive    REG_DWORD    0x0
    PushButtonReset    REG_DWORD    0x1
    WorkingDirectory    REG_SZ    C:\WINDOWS\Panther
    RemoveWindowsOld    REG_DWORD    0x0
    OOBEInProgressDriverUpdatesPostponed    REG_DWORD    0x1
    SetupShutdownRequired    REG_DWORD    0x1
    Respecialize    REG_DWORD    0x0
 
HKEY_LOCAL_MACHINE\System\Setup\AllowStart
HKEY_LOCAL_MACHINE\System\Setup\BuildUpdate
HKEY_LOCAL_MACHINE\System\Setup\DJOIN
HKEY_LOCAL_MACHINE\System\Setup\FirstBoot
HKEY_LOCAL_MACHINE\System\Setup\Pid
HKEY_LOCAL_MACHINE\System\Setup\Service Reporting API
HKEY_LOCAL_MACHINE\System\Setup\SetupCl
HKEY_LOCAL_MACHINE\System\Setup\SQM
HKEY_LOCAL_MACHINE\System\Setup\Status
HKEY_LOCAL_MACHINE\System\Setup\Timers
HKEY_LOCAL_MACHINE\System\Setup\Upgrade
 
 
========= End of Reg: =========
 
 
==== End of Fixlog 13:34:46 ====

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#18
iMacg3
Posted 19 March 2019 - 02:31 PM

iMacg3

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Hi,

 

Thanks for the Fixlog. Please do this:

 

Download the attached fixlist.txt file and save it to your USB Flash Drive, next to FRST64.exe.

 

Attached File  fixlist.txt   113bytes   526 downloads

 

Boot to the Recovery Environment Command Prompt again.

Once in the command prompt

  • In the command prompt, type notepad and press on Enter;
  • Notepad will open. Click on the File menu and select Open;
  • Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad;
  • In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter;
  • Note: Replace the letter e with the drive letter of your USB Flash Drive;
  • FRST will open;
  • Click on Yes to accept the disclaimer;
  • Click on the Fix button and wait for the scan to complete;
  • A log called fixlog.txt will be saved on your USB Flash Drive. Attach it in your next reply;

Restart the computer and let me know if the problem persists.


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#19
Down_with_malware
Posted 19 March 2019 - 02:51 PM

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What needed to be done is now done: Update: It's still doing the same thing, however I saw for a split second a text saying "Media not found" after "Checking media presence.."

 

Fix result of Farbar Recovery Scan Tool (x64) Version: 17.03.2019
Ran by SYSTEM (19-03-2019 15:49:17) Run:2
Running from G:\
Boot Mode: Recovery
==============================================
 
fixlist content:
*****************
reg add "HKLM\System\Setup" /v "CmdLine" /d ""
reg add "HKLM\System\Setup" /v "OOBEInProgress" /t REG_DWORD /d 0
*****************
 
reg add "HKLM\System\Setup" /v "CmdLine" /d "" => Error: No automatic fix found for this entry.
reg add "HKLM\System\Setup" /v "OOBEInProgress" /t REG_DWORD /d 0 => Error: No automatic fix found for this entry.
 
==== End of Fixlog 15:49:17 ====

Edited by Down_with_malware, 19 March 2019 - 02:57 PM.

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#20
iMacg3
Posted 19 March 2019 - 03:42 PM

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Hi,

 

Try the same steps, but download the below fixlist.txt instead.

 

Attached File  fixlist.txt   123bytes   543 downloads


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#21
Down_with_malware
Posted 19 March 2019 - 04:26 PM

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Hi,

 

Try the same steps, but download the below fixlist.txt instead.

 

Here you go my good man:

 

Fix result of Farbar Recovery Scan Tool (x64) Version: 17.03.2019
Ran by SYSTEM (19-03-2019 17:23:19) Run:3
Running from d:\
Boot Mode: Recovery
==============================================
 
fixlist content:
*****************
reg: reg add "HKLM\System\Setup" /v "CmdLine" /d ""
reg: reg add "HKLM\System\Setup" /v "OOBEInProgress" /t REG_DWORD /d 0
*****************
 
 
========= reg add "HKLM\System\Setup" /v "CmdLine" /d "" =========
 
Value CmdLine exists, overwrite(Yes/No)? The operation completed successfully.
 
 
 
========= End of Reg: =========
 
 
========= reg add "HKLM\System\Setup" /v "OOBEInProgress" /t REG_DWORD /d 0 =========
 
 
 
========= End of Reg: =========
 
 
==== End of Fixlog 17:23:19 ====

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#22
iMacg3
Posted 19 March 2019 - 07:37 PM

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Hi,

Please complete the steps in my post #16 and post the Fixlog.txt again.

Let me know if the problem continues.
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#23
Down_with_malware
Posted 19 March 2019 - 09:13 PM

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Good news we made progress, here is some bad news, it seems to have disabled the administrative account because when you log in it says "Sorry, unable to use this account as it has been disabled" then it goes to another log in called "Other user" which I don't know the username or password to. So no more boot loop but now we are locked out of it via account disabled.

 

Fix result of Farbar Recovery Scan Tool (x64) Version: 17.03.2019
Ran by SYSTEM (19-03-2019 21:57:48) Run:4
Running from d:\
Boot Mode: Recovery
==============================================
 
fixlist content:
*****************
reg: reg query "HKLM\System\Setup"
*****************
 
 
========= reg query "HKLM\System\Setup" =========
 
 
HKEY_LOCAL_MACHINE\System\Setup
    Compact    REG_DWORD    0x1
    CmdLine    REG_SZ    
    OOBEInProgress    REG_DWORD    0x1
    OsLoaderPath    REG_SZ    \
    RespecializeCmdLine    REG_SZ    Sysprep\sysprep.exe /respecialize /quiet
    RestartSetup    REG_DWORD    0x0
    SetupPhase    REG_DWORD    0x4
    SetupSupported    REG_DWORD    0x1
    SetupType    REG_DWORD    0x2
    SystemPartition    REG_SZ    \Device\HarddiskVolume1
    SystemSetupInProgress    REG_DWORD    0x0
    CloneTag    REG_MULTI_SZ    Sat Mar 16 21:36:37 2019
    RollbackActive    REG_DWORD    0x0
    PushButtonReset    REG_DWORD    0x1
    WorkingDirectory    REG_SZ    C:\WINDOWS\Panther
    RemoveWindowsOld    REG_DWORD    0x0
    OOBEInProgressDriverUpdatesPostponed    REG_DWORD    0x1
    SetupShutdownRequired    REG_DWORD    0x1
    Respecialize    REG_DWORD    0x0
 
HKEY_LOCAL_MACHINE\System\Setup\AllowStart
HKEY_LOCAL_MACHINE\System\Setup\BuildUpdate
HKEY_LOCAL_MACHINE\System\Setup\DJOIN
HKEY_LOCAL_MACHINE\System\Setup\FirstBoot
HKEY_LOCAL_MACHINE\System\Setup\Pid
HKEY_LOCAL_MACHINE\System\Setup\Service Reporting API
HKEY_LOCAL_MACHINE\System\Setup\SetupCl
HKEY_LOCAL_MACHINE\System\Setup\SQM
HKEY_LOCAL_MACHINE\System\Setup\Status
HKEY_LOCAL_MACHINE\System\Setup\Timers
HKEY_LOCAL_MACHINE\System\Setup\Upgrade
 
 
========= End of Reg: =========
 
 
==== End of Fixlog 21:57:48 ====

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#24
iMacg3
Posted 20 March 2019 - 09:55 AM

iMacg3

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Hi,

Looks like we made some progress. Please run another FRST Fixlist from the Recovery Environment for me, as you have done several times before. :)

Attached File  fixlist.txt   140bytes   522 downloads
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#25
Down_with_malware
Posted 20 March 2019 - 10:31 AM

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Hi,

Looks like we made some progress. Please run another FRST Fixlist from the Recovery Environment for me, as you have done several times before. :)
&&0

 

Here you go my man:

 

Fix result of Farbar Recovery Scan Tool (x64) Version: 17.03.2019
Ran by SYSTEM (20-03-2019 11:26:16) Run:5
Running from D:\
Boot Mode: Recovery
==============================================
 
fixlist content:
*****************
start
 
startregedit:
 
Windows Registry Editor Version 5.00
 
[HKLM\System\Setup]
"OOBEInProgress"=dword:00000000
 
endregedit:
 
End
*****************
 
 
====> Registry
 
==== End of Fixlog 11:26:16 ====

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#26
iMacg3
Posted 20 March 2019 - 12:45 PM

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Still the same problem when attempting to log in to Windows?
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#27
Down_with_malware
Posted 20 March 2019 - 01:24 PM

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Still the same problem when attempting to log in to Windows?

 

Yep, just the other user account showing, no option to log in as the administrator.


Edited by Down_with_malware, 20 March 2019 - 01:24 PM.

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#28
iMacg3
Posted 20 March 2019 - 07:14 PM

iMacg3

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Hi,

 

We'll try Safe Mode.

 

  • Start by shutting down your computer.
  • Press on the power button on the case to turn it on.
  • After the computer is about 3 - 5 seconds into the boot-up process, hold down the power button to shut down the computer.
  • Repeat the above process once again.
  • For the third time, turn on the computer and allow it to boot up.
  • If you completed the process correctly, a message saying "Preparing Automatic Repair" should appear.
  • In a few seconds, another message will appear stating "Diagnosing your PC" and Automatic Repair will open.
  • When you reach the Automatic Repair screen, click on "Advanced Options."
  • At the next screen, select "Troubleshoot."
  • When you see the next screen, select "Advanced Options."
  • Select "Startup Settings", then "Restart".
  • After the Startup Settings window appears, hit the "4" key on the keyboard.
  • Your computer will boot to Safe Mode.

Let me know if you can log in normally in Safe Mode.


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#29
Down_with_malware
Posted 21 March 2019 - 12:38 AM

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Let me know if you can log in normally in Safe Mode.

 

I can log into safe mode. It is weird though, background is black and all the icons we had on the computer before are all missing. I will keep it there until you give me the next set of instructions :)


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#30
iMacg3
Posted 21 March 2019 - 09:20 AM

iMacg3

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Hi,

Please run this from Safe Mode:

Press the Windows Key + R. This will open the Run box.
Type CMD and press Ctrl + Shift + Enter to open a command prompt as administrator.
In the command prompt, type sfc /scannow and press Enter.

SFC will begin scanning your system for damaged system files. This may take some time.

Once it is complete, let me know if it finds any integrity violations or not. If it does not, skip the below step.

If SFC finds integrity violations, please open a command prompt by pressing the Windows key + R, type cmd, and press Enter, and paste the contents of the below code box into the Command Prompt.

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >> "%userprofile%\desktop\sfcdetails.txt"
Press Enter after pasting it into the Command Prompt.

Once the command completes a file called sfcdetails.txt will be saved to your desktop. Please post it to your next reply.
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