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Computer slows down, almost freezes


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#31
RKinner

RKinner

    Malware Expert

  • Expert
  • 21,660 posts
  • MVP

Guess the Toshiba is always going to run too hot.  Probably a design error.

 

Have you tried a different usb cable and port for the N: drive?

 

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer Errors
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.


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#32
BerDov

BerDov

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  • 102 posts

RK:Have you tried a different usb cable and port for the N: drive?

 

BF: Yes, partially. I do not remember if I played with cables, I did use different ports for, maybe,  two weeks, back in February. At one point, the N: drive stayed connected for 3-5 days, but then it resumed the game.

 

MiniToolBox report:

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by boris (administrator) on 15-06-2019 at 15:56:18
Running from "C:\Users\boris\Desktop"
Microsoft Windows 10 Pro  (X64)
Model: XPS 8930 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================
========================= IP Configuration: ================================

Killer E2400 Gigabit Ethernet Controller = Ethernet (Connected)
Qualcomm QCA9377 802.11ac Wireless Adapter = Wi-Fi (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global
set interface interface="Ethernet (Kernel Debugger)" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : DELL
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.md.comcast.net.

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : hsd1.md.comcast.net.
   Description . . . . . . . . . . . : Killer E2400 Gigabit Ethernet Controller
   Physical Address. . . . . . . . . : D8-9E-F3-9D-4E-F1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2601:152:4003:a6e0::3(Preferred)
   Lease Obtained. . . . . . . . . . : Tuesday, June 11, 2019 2:30:29 PM
   Lease Expires . . . . . . . . . . : Saturday, June 15, 2019 4:45:35 PM
   IPv6 Address. . . . . . . . . . . : 2601:152:4003:a6e0:d049:1a0:c867:fdd8(Preferred)
   Temporary IPv6 Address. . . . . . : 2601:152:4003:a6e0:753c:c7f:44ac:e74b(Deprecated)
   Link-local IPv6 Address . . . . . : fe80::d049:1a0:c867:fdd8%2(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.17(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, June 15, 2019 2:31:00 PM
   Lease Expires . . . . . . . . . . : Sunday, June 16, 2019 2:31:00 PM
   Default Gateway . . . . . . . . . : fe80::96fb:b2ff:fe98:95fd%2
                                       192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 47750899
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-23-A0-8E-B4-D8-9E-F3-9D-4E-F1
   DNS Servers . . . . . . . . . . . : 2001:558:feed::1
                                       2001:558:feed::2
                                       75.75.75.75
                                       75.75.76.76
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.md.comcast.net.
   Description . . . . . . . . . . . : Qualcomm QCA9377 802.11ac Wireless Adapter
   Physical Address. . . . . . . . . : 74-40-BB-D4-8E-D3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 76-40-BB-D4-8E-D3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
   Physical Address. . . . . . . . . : 86-40-BB-D4-8E-D3
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 74-40-BB-D4-8E-D4
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Server:  cdns01.comcast.net
Address:  2001:558:feed::1

Name:    google.com
Addresses:  2607:f8b0:4004:814::200e
      172.217.15.78


Pinging google.com [2607:f8b0:4004:815::200e] with 32 bytes of data:
Reply from 2607:f8b0:4004:815::200e: time=10ms
Reply from 2607:f8b0:4004:815::200e: time=11ms

Ping statistics for 2607:f8b0:4004:815::200e:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 10ms, Maximum = 11ms, Average = 10ms
Server:  cdns01.comcast.net
Address:  2001:558:feed::1

Name:    yahoo.com
Addresses:  2001:4998:58:1836::10
      2001:4998:c:1023::5
      2001:4998:44:41d::3
      2001:4998:c:1023::4
      2001:4998:58:1836::11
      2001:4998:44:41d::4
      98.137.246.8
      72.30.35.9
      72.30.35.10
      98.138.219.232
      98.138.219.231
      98.137.246.7


Pinging yahoo.com [2001:4998:44:41d::4] with 32 bytes of data:
Reply from 2001:4998:44:41d::4: time=38ms
Reply from 2001:4998:44:41d::4: time=39ms

Ping statistics for 2001:4998:44:41d::4:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 38ms, Maximum = 39ms, Average = 38ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  2...d8 9e f3 9d 4e f1 ......Killer E2400 Gigabit Ethernet Controller
  5...74 40 bb d4 8e d3 ......Qualcomm QCA9377 802.11ac Wireless Adapter
 14...76 40 bb d4 8e d3 ......Microsoft Wi-Fi Direct Virtual Adapter
  6...86 40 bb d4 8e d3 ......Microsoft Wi-Fi Direct Virtual Adapter #2
 13...74 40 bb d4 8e d4 ......Bluetooth Device (Personal Area Network)
  1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.17     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    331
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    331
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    331
      192.168.0.0    255.255.255.0         On-link      192.168.0.17    281
     192.168.0.17  255.255.255.255         On-link      192.168.0.17    281
    192.168.0.255  255.255.255.255         On-link      192.168.0.17    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    331
        224.0.0.0        240.0.0.0         On-link      192.168.0.17    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    331
  255.255.255.255  255.255.255.255         On-link      192.168.0.17    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  2    281 ::/0                     fe80::96fb:b2ff:fe98:95fd
  1    331 ::1/128                  On-link
  2    281 2601:152:4003:a6e0::/60  fe80::96fb:b2ff:fe98:95fd
  2    281 2601:152:4003:a6e0::/64  On-link
  2    281 2601:152:4003:a6e0::3/128
                                    On-link
  2    281 2601:152:4003:a6e0:753c:c7f:44ac:e74b/128
                                    On-link
  2    281 2601:152:4003:a6e0:d049:1a0:c867:fdd8/128
                                    On-link
  2    281 fe80::/64                On-link
  2    281 fe80::d049:1a0:c867:fdd8/128
                                    On-link
  1    331 ff00::/8                 On-link
  2    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\winrnr.dll [23552] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\NLAapi.dll [70144] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\SysWOW64\mswsock.dll [324920] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [86528] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86528] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\winrnr.dll [31232] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\NLAapi.dll [93184] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [64000] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)
x64-Catalog9 14 C:\Windows\System32\mswsock.dll [407544] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/15/2019 11:59:47 AM) (Source: ESENT) (User: )
Description: svchost (2900,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (06/15/2019 10:48:22 AM) (Source: ESENT) (User: )
Description: svchost (27412,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (06/15/2019 09:49:54 AM) (Source: ESENT) (User: )
Description: svchost (26212,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (06/15/2019 09:29:55 AM) (Source: ESENT) (User: )
Description: svchost (25216,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (06/15/2019 09:20:55 AM) (Source: ESENT) (User: )
Description: svchost (25636,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (06/15/2019 07:59:47 AM) (Source: ESENT) (User: )
Description: svchost (8540,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (06/15/2019 07:35:27 AM) (Source: ESENT) (User: )
Description: svchost (23992,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (06/15/2019 06:35:20 AM) (Source: ESENT) (User: )
Description: svchost (23516,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (06/15/2019 06:06:01 AM) (Source: ESENT) (User: )
Description: svchost (22536,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

Error: (06/15/2019 03:59:20 AM) (Source: ESENT) (User: )
Description: svchost (18868,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.


System errors:
=============
Error: (06/11/2019 02:34:42 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Management and Security Application Local Management Service service failed to start due to the following error:
%%2 = The system cannot find the file specified.


Error: (06/11/2019 02:34:40 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WSearch service.

Error: (06/11/2019 02:34:37 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service hung on starting.

Error: (06/11/2019 02:34:10 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WSearch service.

Error: (06/11/2019 02:33:40 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WSearch service.

Error: (06/11/2019 02:29:54 PM) (Source: nvlddmkm) (User: )
Description: \Device\Video3CMDre 00000000 00000080 00000000 00000005 00000010

Error: (06/11/2019 02:26:40 PM) (Source: Application Popup) (User: )
Description: SCSI000000

Error: (06/09/2019 04:02:19 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Management and Security Application Local Management Service service failed to start due to the following error:
%%2 = The system cannot find the file specified.


Error: (06/09/2019 04:00:12 PM) (Source: BugCheck) (User: )
Description: 0x0000009f (0x0000000000000004, 0x000000000000012c, 0xffffe30da870e040, 0xffffbd0d06a9f7e0)C:\WINDOWS\Minidump\060919-19921-01.dmp0d05bdb1-b907-4c72-910b-5d65797f402d

Error: (06/09/2019 04:00:08 PM) (Source: nvlddmkm) (User: )
Description: \Device\Video3CMDre 00000000 00000080 00000000 00000005 00000010


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2019-06-15 08:30:56.260
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\SIHClient.exe) attempted to load \Device\HarddiskVolume4\Program Files\AVAST Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

  Date: 2019-06-15 08:30:56.257
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\SIHClient.exe) attempted to load \Device\HarddiskVolume4\Program Files\AVAST Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

  Date: 2019-06-15 08:30:56.251
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\SIHClient.exe) attempted to load \Device\HarddiskVolume4\Program Files\AVAST Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

  Date: 2019-06-15 08:30:56.249
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\SIHClient.exe) attempted to load \Device\HarddiskVolume4\Program Files\AVAST Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

  Date: 2019-06-15 08:30:56.170
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\SIHClient.exe) attempted to load \Device\HarddiskVolume4\Program Files\AVAST Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

  Date: 2019-06-15 06:30:11.498
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\AVAST Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

  Date: 2019-06-15 06:30:11.491
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\AVAST Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

  Date: 2019-06-15 06:30:11.469
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\AVAST Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

  Date: 2019-06-15 00:33:21.181
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\AVAST Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.

  Date: 2019-06-15 00:33:21.177
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\AVAST Software\Avast\aswAMSI.dll that did not meet the Windows signing level requirements.


=========================== Installed Programs ============================

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 32.0.0.89 - Adobe Systems Incorporated)
Adobe Photoshop CS5 (HKLM-x32\...\{15FEDA5F-141C-4127-8D7E-B962D1742728}) (Version: 12.0 - Adobe Systems Incorporated)
Avast Free Antivirus (HKLM-x32\...\Avast Antivirus) (Version: 19.5.2378 - AVAST Software)
Capture NX-D (HKLM\...\{2D088846-B670-47AF-91C3-76E0B3E887C3}) (Version: 1.4.7 - Nikon Corporation)
CCleaner (HKLM\...\CCleaner) (Version: 5.54 - Piriform)
Dell Digital Delivery Services (HKLM-x32\...\{4E63542A-F61E-4A6C-9732-13F3425C1758}) (Version: 4.0.34.0 - Dell Inc.)
Dell SupportAssist (HKLM\...\{806422F1-FC4E-4D7C-8855-05748AEFC031}) (Version: 3.2.2.119 - Dell Inc.)
Dell SupportAssist Remediation (HKLM\...\{5832D99C-C9C6-437F-861C-43ED6333956F}) (Version: 4.1.0.6828 - Dell Inc.) Hidden
Dell SupportAssist Remediation (HKLM-x32\...\{48253a97-70d4-4166-9a2b-80b3bb2fcc75}) (Version: 4.1.0.6828 - Dell Inc.)
Dell Update - SupportAssist Update Plugin (HKLM\...\{77C86F54-9452-4EB6-B4C3-8A57FBF72D2B}) (Version: 4.4.0.9836 - Dell Inc.) Hidden
Dell Update - SupportAssist Update Plugin (HKLM-x32\...\{d2a00335-3e50-405c-8c5d-32e2a636bbe1}) (Version: 4.4.0.9836 - Dell Inc.)
Dell Update (HKLM-x32\...\{5EBBC1DA-975F-44A0-B438-F325BCD45577}) (Version: 3.0.1 - Dell Inc.)
DisplayDriverAnalyzer (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_DisplayDriverAnalyzer) (Version: 397.31 - NVIDIA Corporation) Hidden
DSC/AA Factory Installer (HKLM\...\{F7A70D00-F283-45C8-B163-49EC365D7E27}) (Version: 2.0.6875.402 - PC-Doctor, Inc.) Hidden
FileZilla Client 3.39.0 (HKLM-x32\...\FileZilla Client) (Version: 3.39.0 - Tim Kosse)
GFI BackUp Freeware (HKLM-x32\...\GFI BackUp Freeware) (Version: 4.0 - GFI Software Ltd.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 75.0.3770.90 - Google LLC)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.34.11 - Google LLC) Hidden
Hard Disk Sentinel PRO (HKLM-x32\...\Hard Disk Sentinel_is1) (Version: 5.40 - Janos Mathe)
Intel® Chipset Device Software (HKLM-x32\...\{17408817-d415-4768-a160-ae6d46d6bdb0}) (Version: 10.1.1.44 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.7.0.1054 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 25.20.100.6615 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 17.2.6.1027 - Intel Corporation)
Intel® Ready Mode Technology (HKLM\...\{DBF0CA69-EADE-4CE0-8C09-D200FE80BCDC}) (Version: 1.1.70.534 - Intel Corporation)
Intel® Serial IO (HKLM\...\{9FD91C5C-44AE-4D9D-85BE-AE52816B0294}) (Version: 30.100.1725.1 - Intel Corporation)
Intel® Trusted Connect Service Client x86 (HKLM-x32\...\{C9552825-7BF2-4344-BA91-D3CD46F4C441}) (Version: 1.47.866.0 - Intel Corporation) Hidden
Intel® Trusted Connect Services Client (HKLM-x32\...\{246c6cc0-9810-4728-9a29-28474de2eec5}) (Version: 1.47.866.0 - Intel Corporation) Hidden
Intel® Optane™ Pinning Explorer Extensions (HKLM\...\{7EBADAB6-B7AC-4560-85A7-FF345559F193}) (Version: 17.2.6.1027 - Intel Corporation)
JDiskReport 1.4.1 (HKLM-x32\...\JDiskReport 1.4.1) (Version: 1.4.1 (2014-02-26 11:50:44) - JGoodies Karsten Lentzsch)
Maxx Audio Installer (x64) (HKLM\...\{307032B2-6AF2-46D7-B933-62438DEB2B9A}) (Version: 2.7.9266.0 - Waves Audio Ltd.) Hidden
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 19.070.0410.0007 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215 (HKLM-x32\...\{d992c12e-cab2-426f-bde3-fb8c53950b0d}) (Version: 14.0.24215.1 - Microsoft Corporation)
Mozilla Firefox 66.0.2 (x64 en-US) (HKLM\...\Mozilla Firefox 66.0.2 (x64 en-US)) (Version: 66.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 63.0.3 - Mozilla)
Nikon Message Center 2 (HKLM-x32\...\{B014EE44-9197-4513-9613-71E6EB1B514E}) (Version: 2.3.0 - Nikon Corporation)
Nikon Scan (HKLM-x32\...\{9AE4AC96-A5F4-4F19-9D13-066C8B3CE034}) (Version: 4.0 - )
NVIDIA 3D Vision Controller Driver 390.41 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 390.41 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 397.31 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 397.31 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.13.1.30 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.13.1.30 - NVIDIA Corporation)
NVIDIA Graphics Driver 397.31 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 397.31 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.37.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.37.1 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.17.0524 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.17.0524 - NVIDIA Corporation)
OpenShot Video Editor version 2.4.3 (HKLM\...\{4BB0DCDC-BC24-49EC-8937-72956C33A470}_is1) (Version: 2.4.3 - OpenShot Studios, LLC)
PDF Settings CS5 (HKLM-x32\...\{A78FE97A-C0C8-49CE-89D0-EDD524A17392}) (Version: 10.0 - Adobe Systems Incorporated) Hidden
Picture Control Utility 2 (HKLM\...\{46BEAB85-B86A-4AAB-B085-136ECA032CF4}) (Version: 2.3.1 - Nikon Corporation)
PTAssembler (HKLM-x32\...\PTAssembler_is1) (Version:  - )
Qualcomm 11ac Wireless LAN&Bluetooth Installer (HKLM-x32\...\{E7086B15-806E-4519-A876-DBA9FDDE9A13}) (Version: 11.0.0.10443 - Qualcomm)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8248 - Realtek Semiconductor Corp.)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
UltraFileSearch Lite (HKLM-x32\...\{EA14948B-C591-4AF6-9A32-3F374317D7A9}) (Version: 4.9.0.17037 - Stegisoft) Hidden
UltraFileSearch Lite (HKLM-x32\...\UltraFileSearch Lite) (Version:  - Stegisoft)
Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{9CBA860F-7437-4A75-941C-8EF559F2D145}) (Version: 2.52.0.0 - Microsoft Corporation)
UpdateAssistant (HKLM\...\{EC4F72E8-52FE-454E-B70F-DBE5C0FA44C5}) (Version: 1.20.0.0 - Microsoft Corporation) Hidden
Vulkan Run Time Libraries 1.0.54.1 (HKLM\...\VulkanRT1.0.54.1) (Version: 1.0.54.1 - LunarG, Inc.) Hidden
Vulkan Run Time Libraries 1.0.54.1 (HKLM\...\VulkanRT1.0.54.1-2) (Version: 1.0.54.1 - LunarG, Inc.) Hidden
Vulkan Run Time Libraries 1.1.70.0 (HKLM\...\VulkanRT1.1.70.0) (Version: 1.1.70.0 - LunarG, Inc.) Hidden
Windows 10 Update Assistant (HKLM-x32\...\{D5C69738-B486-402E-85AC-2456D98A64E4}) (Version: 1.4.9200.22617 - Microsoft Corporation)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 51%
Total physical RAM: 16190.78 MB
Available physical RAM: 7777.02 MB
Total Virtual: 32574.78 MB
Available Virtual: 21729.21 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:221.75 GB) (Free:149.25 GB) NTFS
2 Drive d: () (Fixed) (Total:931.51 GB) (Free:930.21 GB) NTFS
4 Drive n: (Seagate Backup Plus Drive) (Fixed) (Total:1863.01 GB) (Free:392.95 GB) NTFS
5 Drive p: (Seagate Expansion Drive) (Fixed) (Total:1863.01 GB) (Free:386.51 GB) NTFS
6 Drive s: (TOSHIBA EXT) (Fixed) (Total:5588.9 GB) (Free:2326.19 GB) NTFS
7 Drive t: (Seagate Expansion Drive) (Fixed) (Total:2794.39 GB) (Free:934.05 GB) NTFS
8 Drive w: (Seagate Expansion Drive) (Fixed) (Total:2794.39 GB) (Free:1001.38 GB) NTFS

========================= Users: ========================================

User accounts for \\DELL

Administrator            boris                    DefaultAccount           
Guest                    WDAGUtilityAccount       

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\060919-19921-01.dmp
========================= Restore Points ==================================

15-06-2019 00:31:21 Scheduled Checkpoint

**** End of log ****

 

BF: I noticed errors in the CodeIntegrity Errors. They point to HarddiskVolume4, i.e. N: drive (all the way down in the report).  Maybe the key is here, but what do I do?

 

Thank you, Ron

 


Edited by BerDov, 15 June 2019 - 02:12 PM.

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#33
RKinner

RKinner

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Wouldn't hurt to swap the N: drives cable with something else or a new one just to make sure it's not something stupid like a bad cable.

 

For the Code Integrity you can try reinstalling Avast or better yet, uninstall it and reinstall on another drive.

 

You are getting this error:

 

Error: (06/15/2019 11:59:47 AM) (Source: ESENT) (User: )
Description: svchost (2900,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.

 

 

TileDataLayer was dropped two upgrades or more ago.  Which version of Windows do you have?  For Win 10 the latest is 1903  Search for

about your pc

and hit Enter then scroll down to Windows Specifications


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#34
BerDov

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Ron,

I changed cable but it did not help.

 

Yesterday, when I switched to Dell, I observed the strangest  screen image, never seen before: white screen with a pattern of PDF icons. The mouse and the keyboard were disabled (I tried ctr-alt-del). At some point, the screen went virgin white and I flipped the switch.

 

After flipping the switch back ON, the computer initialized pretty fast and the login screen appeared in 1 minute.  All drives were visible. In another minute, a note flashed reading "The last USB drive malfunctioned and Windows did not recognize it". Don't remember seeing this message before. I decided to get rid of the disk. According to the HD Sentinel, it has lived for 1540 days, with "more than 284 days left" - whatever that means. The disk was reformatted and unplugged.  All other disk are working, including the hottie 6TB Toshiba.

 

Your help is appreciated more than I can express in words.

 

However :-(

 

While doing all these checkups, I somehow lost the sound. A few days ago, I noticed that the 'bling' sound during the connecting/disconnecting the N: drive disappeared.

 

My monitor is NEC MultiSync, with built-in speakers. It's connected with a DVI cable; the sound travels via regular AUX cable with 1/8in (3.5mm) connectors.

 

A few minutes ago, I opened a random youtube video. No sound. Going to Ctr panel > Sound > Manage audio devices, the Playback tab displays Speakers/Headphones with a green checkmark, and the green bars jumping, but no sound comes out. I don't see anything muted. Can you help here please?

 

Boris


Edited by BerDov, Yesterday, 02:03 PM.

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#35
RKinner

RKinner

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Try plugging a pair of headsets and see if you get sound then.

 

Also search for Device Manager find your Audio driver, right click on it and Uninstall then reboot.  Windows should discover it again and reinstall it.  Sometimes that will fix the problem.


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