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Different BSOD with Windows 10

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#16
phillpower2

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Yes, I did check the drivers (one by one) and apparently they are all up to date. 

 

 

Have you manually downloaded and installed the drivers for your motherboard directly from ASRock, Windows has a nasty habit of downloading and installing incompatible drivers when it checks for updates and as said the chipset drivers must come directly from the board manufacturer and not some random ones that Windows finds and then foists on you.
 
Can you upload the latest crash dmps for us and using only the method below.
 
1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box 
 
ntoskrnl.exe. By the way, do you know what is it, exactly? I googled it but it seems like this particular BSOD can be caused by many different issues. 

 

 

There you go with that Google again, I also mentioned this in my reply #2  :P
 
the other two crashes being NT related are pretty generic crashes that just mean that something tripped the Windows file system up, possibly the same two ASRock drivers

 

 


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#17
Penelope79

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Yes, I did check the drivers (one by one) and apparently they are all up to date. 
 

 
Have you manually downloaded and installed the drivers for your motherboard directly from ASRock, Windows has a nasty habit of downloading and installing incompatible drivers when it checks for updates and as said the chipset drivers must come directly from the board manufacturer and not some random ones that Windows finds and then foists on you.

 
 
 
 
 
I tried both. For instance, the all-in-one driver downloadble from AsRock's official website (I checked the link you gave me) is the AsRock Utility which also installed those drivers creating "old" BSODs. Then I let Windows search and install the drivers and, since then, BSOD did not happen (at least, not because of AsRock drivers). I manually installed the other drivers on AsRock website and left those that didn't cause issues, which Windows also "confirmed" to be the right ones.
 
 

Can you upload the latest crash dmps for us and using only the method below.
 
1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box 
 

 
I don't know why (maybe because of the latest Windows update?) but at the moment the Minidump folder is empty.  :upset:
A few days ago, though, I did paste on my desktop a dump file (I don't even remember why), which is the one I'm attaching: since then, I made those changes I mentioned in my previous posts, plus I uninstalled Bitdefender in order to check if they were issues related to my anti-virus. In case this dump file turns out to be useless, I am "fairthful" a new BSOD will occur and I'll attach a new one.

 

ntoskrnl.exe. By the way, do you know what is it, exactly? I googled it but it seems like this particular BSOD can be caused by many different issues. 
 

 
There you go with that Google again, I also mentioned this in my reply #2  

 


Quote

the other two crashes being NT related are pretty generic crashes that just mean that something tripped the Windows file system up, possibly the same two ASRock drivers


 


 

 
You're right, you already mentioned that. Sorry, I'm trying to solve these issues when I come back from work, when I'm so tired I barely remember who I am!  :laughing: In my defense, though, I googled ntoskrnl.exe before opening a thread here.  :D
 
Honestly, I'm just afraid all those BSODs occur because of some hardware issue. :no:  The hot temperature isn't helping and I found out the back fan of my case to NOT work properly (I am now forced to open the case and manually "spin" it in order to let it work, even though the 2 fans on the front work normally). 

Attached Files


Edited by Penelope79, 12 June 2019 - 11:42 PM.

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#18
phillpower2

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Old crash dmps cannot be relied upon I`m afraid but fwiw the attached dmp looks to be software as opposed to being hardware related, see attachment below;

 

 I found out the back fan of my case to NOT work properly (I am now forced to open the case and manually "spin" it in order to let it work, 

 

 

This needs to be remedied and can I ask that while the fans are not working that you do not reach inside the case while the PC is powered up, the risk of harm to yourself is too high + there is also the chance that something could get shorted out and hose the whole computer.

 

For now we need to see if there is any more crashes and subsequent crash dmps generated for us to look at, meanwhile, we should look at the cooling fan issue.

 

Are the fans connected to the fan headers on the MB, if yes, are the fans the four pin type, if yes, are you aware of ASRock Hardware Monitor which amongst other things has the following features, your fans could be temperature controlled and so not faulty at all.

 

- CPU, Chassis temperature sensing
- CPU, Chassis Fan Tachometer
- CPU, Chassis Quiet Fan (Auto adjust fan speed by CPU temperature)
- CPU, Chassis Fan multi-speed control
- Voltage monitoring: +12V, +5V, +3.3V, CPU Vcore Voltage

Attached Thumbnails

  • Penelope crash dmp.jpg

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#19
Penelope79

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So far, I'm not seeing BSODs, which is an improvement I guess. 

However, my PC keeps "freezing" in certain occasions (twice so far: again, during The Sims 4 gameplay and when I was running Performance Test software, specifically when it reached the "Memory threaded" test), to the point I have to forcibly reboot it. 

 

I did not know about AsRock Hardware Monitor, but I'm afraid that's not the issue :( : the rear fan simply is no longer working unless I manually spin it once, then it works. It used to work immediately as soon as I turned on the PC. This fan is a three pin type and is directly wired to the MB. 

 

Is Windows Events Viewer helpful in case I don't encounter BSODs anymore but only "freezes"?

 

Thank you! :)


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#20
phillpower2

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I would say that no more BSOD is a big + as you have ruled out three possible causes of the issues that you were originally having. drivers are ok, your RAM is now in the correct slots, working in dual channel and giving you 50% more performance than you were previously getting and Windows is also now all good, you should be feeling pretty upbeat about the improvements you have achieved  :yes:

 

You have a couple of chassis fan headers on the MB, try swapping the non working fan to the other chassis fan header on the MB and vice versa the other fan to the header that the non working fan is connected to atm, any change in the behaviour of either fan.

 

You can check the Event Viewer but it will most likely only list error 41 kernel Power errors which basically just means that Windows was closed but not shut down properly, this happening over a prolonged period can lead to Windows becoming corrupt and a non booting computer.

 

In addition to checking the fans we need to check the quality and performance of the PSU and the system temps etc.

 

Can you post the brand and model name or number of the power supply (PSU).

 

 

Download Speedfan and install it.  Once it's installed, run the program and post here the information it shows.  The information I want you to post is the stuff that is circled in the example picture I have attached.

If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

 

speedfan.png

(this is a screenshot from a vista machine)

So that we have a comparison to Speedfan, download, run and grab a screenshot of HWMonitor (free).

 

To capture and post a screenshot;

 

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... Click on the More Reply Options tab then after typing in any response you have... click on Choose File...desktop...find the screenshot..select it and click on Attach This File...on the lower left...after it says upload successful...click on add reply like you normally would.

 

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.


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#21
Penelope79

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I would say that no more BSOD is a big + as you have ruled out three possible causes of the issues that you were originally having. drivers are ok, your RAM is now in the correct slots, working in dual channel and giving you 50% more performance than you were previously getting and Windows is also now all good, you should be feeling pretty upbeat about the improvements you have achieved  

 

Yes, I really hope BSODs stopped for good! :)

 

You have a couple of chassis fan headers on the MB, try swapping the non working fan to the other chassis fan header on the MB and vice versa the other fan to the header that the non working fan is connected to atm, any change in the behaviour of either fan.

 

I tried to swap the fans: the rear fan keeps not working, while the two front fans keep working normally. Hence I am afraid the rear fan has some issues, am I right? :(

 

Can you post the brand and model name or number of the power supply (PSU).

 

 

It's Thermaltake Smart SE 530W Modular (specifically, this one).

 

I'm also attaching the screenshots you suggested: n.1 is SpeedFan, n. 2 and 3 is HW Monitor. The screenshots have been taken under normal conditions, not on "stress", so to say (such as, for instance, during gameplay).

 

Thank you!

Attached Thumbnails

  • Cattura1.PNG
  • Cattura2.PNG
  • Cattura3.PNG

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