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Removal instructions for Carambis Cleaner

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#1
Metallica

Metallica

    Spyware Veteran

  • GeekU Moderator
  • 32,646 posts
Content is republished with permission from Malwarebytes.

What is Carambis Cleaner?

The Malwarebytes research team has determined that Carambis Cleaner is a "system optimizer". These so-called "system optimizers" use intentional false positives to convince users that their systems have problems. Then they try to sell you their software, claiming it will remove these problems.
More information can be found on our Malwarebytes Labs blog.

How do I know if I am infected with Carambis Cleaner?

This is how the main screen of the system optimizer looks:

main.png

You will find these icons in your taskbar, your startmenu, and on your desktop:

icons.png

and see these warnings during install:

warning0.png

warning1.png

warning2.png

and this type of screens during "operations":

warning5.png

You may see this entry in your list of installed programs:

warning4.png

How did Carambis Cleaner get on my computer?

These so-called system optimizers use different methods of getting installed. This particular one was downloaded from their website:

website.png

How do I remove Carambis Cleaner?

Our program Malwarebytes can detect and remove this potentially unwanted application.
  • Please download Malwarebytes to your desktop.
  • Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program.
  • Then click Finish.
  • Once the program has fully updated, select Scan Now on the Dashboard. Or select the Threat Scan from the Scan menu.
  • If another update of the definitions is available, it will be implemented before the rest of the scanning procedure.
  • When the scan is complete, make sure that all Threats are selected, and click Remove Selected.
  • Restart your computer when prompted to do so.
Is there anything else I need to do to get rid of Carambis Cleaner?
  • No, Malwarebytes removes Carambis Cleaner completely.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this system optimizer.

As you can see below the full version of Malwarebytes would have protected you against the Carambis Cleaner installer. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late.

protection1.png


Technical details for experts

You may see these entries in FRST logs:

(ROSTPAY LTD -> ) C:\Program Files (x86)\Carambis\Cleaner\cleaner.exe
S3 CarambisCleanerService; C:\Program Files (x86)\Carambis\Cleaner\CleanerServiceInstaller.exe [35840 2014-03-14] () [File not signed]
C:\ProgramData\zgedrojb.fyf
C:\Users\{username}\Desktop\Cleaner.lnk
C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Cleaner
C:\Users\{username}\AppData\Roaming\Cleaner
C:\Users\{username}\AppData\Local\Carambis
C:\Program Files (x86)\Carambis
C:\Users\{username}\AppData\Local\Tempcarambis_cleaner_823a5b1301ca397b62594dace4e940d839570af1.exe
C:\Users\{username}\AppData\Local\Temp823a5b1301ca397b62594dace4e940d839570af1.txt

Carambis Cleaner (HKLM-x32\...\Cleaner) (Version: 1.3.4.5326 - ROSTPAY LTD)
Alterations made by the installer:

File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Program Files (x86)\Carambis\Cleaner
       Adds the file avcodec-55.dll"="9/17/2013 7:55 AM, 5296128 bytes, A
       Adds the file avformat-55.dll"="9/17/2013 7:55 AM, 1181184 bytes, A
       Adds the file avutil-52.dll"="9/17/2013 7:55 AM, 329728 bytes, A
       Adds the file chromaprint.dll"="9/17/2013 7:55 AM, 44032 bytes, A
       Adds the file cleaner.exe"="9/27/2019 2:09 PM, 6413944 bytes, A
       Adds the file CleanerServiceInstaller.exe"="3/14/2014 2:58 PM, 35840 bytes, A
       Adds the file libEGL.dll"="2/24/2014 3:05 PM, 47104 bytes, A
       Adds the file libGLESv2.dll"="2/24/2014 3:05 PM, 732160 bytes, A
       Adds the file qjson.dll"="9/10/2013 1:54 PM, 141824 bytes, A
       Adds the file Qt5Core.dll"="11/2/2016 12:17 PM, 4545024 bytes, A
       Adds the file Qt5Gui.dll"="11/2/2016 12:24 PM, 3053056 bytes, A
       Adds the file Qt5Network.dll"="11/2/2016 12:19 PM, 858112 bytes, A
       Adds the file Qt5Sql.dll"="11/2/2016 12:19 PM, 151040 bytes, A
       Adds the file Qt5Widgets.dll"="11/2/2016 12:30 PM, 4460544 bytes, A
       Adds the file uninstall.exe"="9/27/2019 2:09 PM, 151856 bytes, A
       Adds the file UpdateProgress.exe"="3/14/2014 2:01 PM, 21504 bytes, A
    Adds the folder C:\Program Files (x86)\Carambis\Cleaner\imageformats
       Adds the file qico.dll"="2/24/2014 3:08 PM, 20992 bytes, A
       Adds the file qjpeg.dll"="2/24/2014 3:08 PM, 204800 bytes, A
    Adds the folder C:\Program Files (x86)\Carambis\Cleaner\platforms
       Adds the file qwindows.dll"="11/2/2016 12:34 PM, 861696 bytes, A
    Adds the folder C:\Program Files (x86)\Carambis\Cleaner\sqldrivers
       Adds the file qsqlite.dll"="2/24/2014 3:08 PM, 620544 bytes, A
    In the existing folder C:\ProgramData
       Adds the file zgedrojb.fyf"="10/29/2019 8:17 AM, 5110 bytes, A
    In the existing folder C:\Users\{username}\AppData\Local
       Adds the file Temp823a5b1301ca397b62594dace4e940d839570af1.txt"="10/29/2019 8:15 AM, 2115 bytes, A
       Adds the file Tempcarambis_cleaner_823a5b1301ca397b62594dace4e940d839570af1.exe"="10/29/2019 8:15 AM, 19849456 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Carambis
       Adds the file Cleaner.ini"="10/29/2019 8:17 AM, 163 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Carambis\Cleaner
       Adds the file Cleaner{1341447b-5da0-406f-87cd-8f1d4916cbf3}.sqlite"="10/29/2019 8:17 AM, 6144 bytes, A
       Adds the file Collo1.log"="10/29/2019 8:17 AM, 0 bytes, A
       Adds the file install_id.txt"="10/29/2019 8:17 AM, 38 bytes, A
       Adds the file lastsession"="10/29/2019 8:17 AM, 38 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Carambis\Cleaner\data
    Adds the folder C:\Users\{username}\AppData\Local\Carambis\Cleaner\License
    Adds the folder C:\Users\{username}\AppData\Roaming\Cleaner\tmp
       Adds the file downloader.exe"="2/5/2019 4:03 PM, 187712 bytes, A
    Adds the folder C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Cleaner
       Adds the file Cleaner.lnk"="10/29/2019 8:17 AM, 1172 bytes, A
       Adds the file Uninstall.lnk"="10/29/2019 8:17 AM, 1184 bytes, A
    In the existing folder C:\Users\{username}\Desktop
       Adds the file Cleaner.lnk"="10/29/2019 8:17 AM, 1136 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Cleaner]
       "Comments"="REG_SZ", "ROSTPAY LTD. All rights reserved."
       "DisplayIcon"="REG_SZ", "C:\Program Files (x86)\Carambis\Cleaner\Cleaner.exe"
       "DisplayName"="REG_SZ", "Carambis Cleaner"
       "DisplayVersion"="REG_SZ", "1.3.4.5326"
       "HelpLink"="REG_SZ", ""
       "InstallLocation"="REG_SZ", "C:\Program Files (x86)\Carambis\Cleaner"
       "NoModify"="REG_SZ", "1"
       "NoRepair"="REG_SZ", "1"
       "Publisher"="REG_SZ", "ROSTPAY LTD"
       "RegCompany"="REG_SZ", "Carambis"
       "UninstallString"="REG_SZ", "C:\Program Files (x86)\Carambis\Cleaner\uninstall.exe"
       "URLInfoAbout"="REG_SZ", ""
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\CarambisCleanerService]
       "DisplayName"="REG_SZ", "Carambis Cleaner Service"
       "ErrorControl"="REG_DWORD", 1
       "ImagePath"="REG_EXPAND_SZ, "C:\Program Files (x86)\Carambis\Cleaner\CleanerServiceInstaller.exe"
       "ObjectName"="REG_SZ", "LocalSystem"
       "Start"="REG_DWORD", 3
       "Type"="REG_DWORD", 16
       "WOW64"="REG_DWORD", 1
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\CarambisCleanerService\Security]
       "Security"="REG_BINARY, ........0................t.......... ..................... ...................................
    [HKEY_CURRENT_USER\Software\Carambis\Cleaner]
       "appId"="REG_SZ", "{EAA1CA8A-CC3E-40D5-9CE1-5E14EDF7C4FE}"
       "InstallId"="REG_SZ", "{8327449C-5D18-4E15-B21B-DB25E53D312A}"
       "InstallTime"="REG_DWORD", 1572337046
       "partnerId"="REG_SZ", ""
    [HKEY_CURRENT_USER\Software\Classes\Wow6432Node\CLSID\{417B1573-32C4B908-57428DFE-D4761B9B-E9743FCF}]
       "[FPLQKKIPFpyQmqUBerD\yIy\mx"="REG_BINARY, .
       "kFbL`KWIxFSykm\UKe`Duy`yQm_UVfC"="REG_BINARY, .
       "lF`L^KjIJFmypmnU`eSD_yVyQmTUPfj"="REG_BINARY, .
       "QFdLGKkIPFgy[mVUPeWDQyI"="REG_BINARY, ..
       "QFdLGKtIkFbyumKU`eK"="REG_BINARY, ........
Malwarebytes log:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 10/29/19
Scan Time: 8:24 AM
Log File: 33524384-fa1d-11e9-93a9-00ffdcc6fdfc.json

-Software Information-
Version: 3.8.3.2965
Components Version: 1.0.613
Update Package Version: 1.0.13107
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 234366
Threats Detected: 62
Threats Quarantined: 62
Time Elapsed: 7 min, 50 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 1
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\cleaner.exe, Quarantined, [2089], [351294],1.0.13107

Module: 17
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\imageformats\qico.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\imageformats\qjpeg.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\platforms\qwindows.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\sqldrivers\qsqlite.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\avcodec-55.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\avformat-55.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\avutil-52.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\chromaprint.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\cleaner.exe, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\libEGL.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\libGLESv2.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\qjson.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\Qt5Core.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\Qt5Gui.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\Qt5Network.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\Qt5Sql.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\Qt5Widgets.dll, Quarantined, [2089], [351294],1.0.13107

Registry Key: 3
PUP.Optional.Carambis, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\CarambisCleanerService, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\Cleaner, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, HKCU\SOFTWARE\CARAMBIS\Cleaner, Quarantined, [2089], [351309],1.0.13107

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 9
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\imageformats, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\sqldrivers, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\platforms, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\PROGRAM FILES (X86)\CARAMBIS\CLEANER, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Users\{username}\AppData\Local\Carambis\Cleaner\License, Quarantined, [2089], [351296],1.0.13107
PUP.Optional.Carambis, C:\Users\{username}\AppData\Local\Carambis\Cleaner\data, Quarantined, [2089], [351296],1.0.13107
PUP.Optional.Carambis, C:\USERS\{username}\APPDATA\LOCAL\CARAMBIS\CLEANER, Quarantined, [2089], [351296],1.0.13107
PUP.Optional.Carambis, C:\USERS\{username}\APPDATA\ROAMING\CLEANER\TMP, Quarantined, [2089], [726596],1.0.13107
PUP.Optional.Carambis, C:\USERS\{username}\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\CLEANER, Quarantined, [2089], [726597],1.0.13107

File: 32
PUP.Optional.Carambis, C:\USERS\{username}\APPDATA\LOCAL\CARAMBIS\CLEANER.INI, Quarantined, [2089], [351299],1.0.13107
PUP.Optional.Carambis, C:\USERS\{username}\DESKTOP\CLEANER.LNK, Quarantined, [2089], [351298],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\imageformats\qico.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\imageformats\qjpeg.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\platforms\qwindows.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\sqldrivers\qsqlite.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\avcodec-55.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\avformat-55.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\avutil-52.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\chromaprint.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\cleaner.exe, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\CleanerServiceInstaller.exe, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\libEGL.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\libGLESv2.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\qjson.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\Qt5Core.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\Qt5Gui.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\Qt5Network.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\Qt5Sql.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\Qt5Widgets.dll, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\uninstall.exe, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Program Files (x86)\Carambis\Cleaner\UpdateProgress.exe, Quarantined, [2089], [351294],1.0.13107
PUP.Optional.Carambis, C:\Users\{username}\AppData\Local\Carambis\Cleaner\Cleaner{1341447b-5da0-406f-87cd-8f1d4916cbf3}.sqlite, Quarantined, [2089], [351296],1.0.13107
PUP.Optional.Carambis, C:\Users\{username}\AppData\Local\Carambis\Cleaner\Collo1.log, Quarantined, [2089], [351296],1.0.13107
PUP.Optional.Carambis, C:\Users\{username}\AppData\Local\Carambis\Cleaner\install_id.txt, Quarantined, [2089], [351296],1.0.13107
PUP.Optional.Carambis, C:\Users\{username}\AppData\Local\Carambis\Cleaner\lastsession, Quarantined, [2089], [351296],1.0.13107
PUP.Optional.Carambis, C:\PROGRAMDATA\zgedrojb.fyf, Quarantined, [2089], [726594],1.0.13107
PUP.Optional.Carambis, C:\USERS\{username}\APPDATA\ROAMING\CLEANER\TMP\downloader.exe, Quarantined, [2089], [726596],1.0.13107
PUP.Optional.Carambis, C:\USERS\{username}\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\CLEANER\CLEANER.LNK, Quarantined, [2089], [726597],1.0.13107
PUP.Optional.Carambis, C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Cleaner\Uninstall.lnk, Quarantined, [2089], [726597],1.0.13107
PUP.Optional.Carambis, C:\USERS\{username}\DESKTOP\INSTALLERCC-1.3.4.5326.EXE, Quarantined, [2089], [726591],1.0.13107
PUP.Optional.Carambis, C:\USERS\{username}\APPDATA\LOCAL\TEMPCARAMBIS_CLEANER_823A5B1301CA397B62594DACE4E940D839570AF1.EXE, Quarantined, [2089], [753195],1.0.13107

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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