[batpark]

I have run into this problem after physically moving and then restoring the cables connecting my HP 2540 All-in-One Printer/Scanner/Copier to my W10 desktop PC. I welcome help in fixing the glitch.

 

FWIW.....the printer is connected to the PC by cable. All three functions worked before the move.

 

But now, although the HP device prints and copies as it should, it no longer scans.

When I call for a scan, I get a  message "We can't find a scanner attached to your PC.. Go to PC settings."

 

Can someone please explain how I get to "PC Settings" or offer other suggestions? Thanks. batpark

 

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The HP Support page for your device:  https://support.hp.c...-series/5295960

 

1. Download the recommended full software and driver suite for the device.

 

2. Go to Control Panel, Devices & Printers, and uninstall the currently installed instance of the device.  When asked whether you want to remove the drivers (a checkbox) check it so that they're removed.

 

3. Reboot your computer.  Use Restart to do so.

 

4. Run the installer downloaded in step one.  Do NOT connect the multi-function until the installer prompts for it or after it's completed if it doesn't prompt for it.

 

I'd also suggest setting up wireless printing if you have a WiFi network and are using it.

[britechguy]

The HP Support page for your device:  https://support.hp.c...-series/5295960

 

1. Download the recommended full software and driver suite for the device.

 

2. Go to Control Panel, Devices & Printers, and uninstall the currently installed instance of the device.  When asked whether you want to remove the drivers (a checkbox) check it so that they're removed.

 

3. Reboot your computer.  Use Restart to do so.

 

4. Run the installer downloaded in step one.  Do NOT connect the multi-function until the installer prompts for it or after it's completed if it doesn't prompt for it.

 

I'd also suggest setting up wireless printing if you have a WiFi network and are using it.