Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Scanner no longe recognized


  • Please log in to reply

#1
batpark

batpark

    Member

  • Member
  • PipPipPip
  • 910 posts

I have run into this problem after physically moving and then restoring the cables connecting my HP 2540 All-in-One Printer/Scanner/Copier to my W10 desktop PC. I welcome help in fixing the glitch.

 

FWIW.....the printer is connected to the PC by cable. All three functions worked before the move.

 

But now, although the HP device prints and copies as it should, it no longer scans.

When I call for a scan, I get a  message "We can't find a scanner attached to your PC.. Go to PC settings."

 

Can someone please explain how I get to "PC Settings" or offer other suggestions? Thanks. batpark

 


  • 0

Advertisements


#2
britechguy

britechguy

    Member

  • Member
  • PipPipPip
  • 257 posts

The HP Support page for your device:  https://support.hp.c...-series/5295960

 

1. Download the recommended full software and driver suite for the device.

 

2. Go to Control Panel, Devices & Printers, and uninstall the currently installed instance of the device.  When asked whether you want to remove the drivers (a checkbox) check it so that they're removed.

 

3. Reboot your computer.  Use Restart to do so.

 

4. Run the installer downloaded in step one.  Do NOT connect the multi-function until the installer prompts for it or after it's completed if it doesn't prompt for it.

 

I'd also suggest setting up wireless printing if you have a WiFi network and are using it.


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP