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Windows 10-BSOD

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#1
JohnGo

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Custom build PC with an Asus M.B Z87-A, 8GB Ram,W.D. 500 gb hard drive; (160 gb hd; 750 gb hd-both secondary, storage only).

 

My PC began infrequent bsod quite  some while ago. As time passes, it occurs more frequently; sometimes twice a day. I have connected to the pc:  speakers, monitor, all-in-one printer, mouse (wireless), keyboard, ethernet cable from router.  From what I find online about this particular bsod, I see that I need help to resolve this.

Any help is appreciated here. (See attachment). 

 

The fine print reads: www.windows.com/stopcode;

Stop Code SYSTEM SERVICE EXCEPTION; 

What failed: Dot4sys. 

 

 

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  • Blue Screen cropped.jpg

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#2
phillpower2

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Looks like a problem with the printer drivers, what is the brand and model name or number of the AIO printer.
 
1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box 

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#3
JohnGo

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The printer is an HP deskjet 4135. I used it with computers prior to this one.  The minidump folder is empty.


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