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Removal instructions for PDF2Docs

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#1
Metallica

Metallica

    Spyware Veteran

  • GeekU Moderator
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Content is republished with permission from Malwarebytes.

What is PDF2Docs?

The Malwarebytes research team has determined that PDF2Docs is a browser NewTab. These so-called "NewTabs" can manipulate your browser(s), for example to change your startpage or searchscopes, so that the affected browser visits their site or one of their choice.

How do I know if my computer is affected by PDF2Docs?

You may see this browser extension:

main.png

these warnings during install:

warning1.png

warning2.png

warning3.png

You may see this icon in your browsers menu-bar:

icons.png

this new startpage:

startpage.png

and this new setting:

warning5.png

How did PDF2Docs get on my computer?

Browser hijackers use different methods for distributing themselves. This particular one was downloaded from the webstore:

webstore.png

after a redirect from their website:

website.png

How do I remove PDF2Docs?

Our program Malwarebytes can detect and remove this potentially unwanted program.
[Mindspark only]You can use their own uninstall instructions first, but I would advise to follow the steps below anyway.
  • Please download Malwarebytes for Windows to your desktop.
  • Double-click MBSetup.exe and follow the prompts to install the program.
  • When your Malwarebytes for Windows installation completes, the program opens to the Welcome to Malwarebytes screen.
  • Click on the Get started button.
  • Click Scan to start a Threat Scan.
  • When the scan is finished click Quarantine to remove the found threats.
  • Reboot the system if prompted to complete the removal process.
Is there anything else I need to do to get rid of PDF2Docs?
  • No, Malwarebytes' Anti-Malware removes PDF2Docs completely.
  • If your browsers have been hijacked, you should read our Restore Browser page. You can read there how to fix additional browser redirect methods.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes would have protected you against the PDF2Docs hijacker. It would have warned you before the application could install itself, giving you a chance to stop it before it became too late.

protection1.png


Technical details for experts

Possible signs in FRST logs:
CHR NewTab: Default ->  Active:"chrome-extension://eoidebnenjkiaaojckmpiaolghkhbjdj/html/newTab.html"
CHR Extension: (PDF2Docs) - C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\eoidebnenjkiaaojckmpiaolghkhbjdj [2020-03-05]
Alterations made by the installer:
File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\eoidebnenjkiaaojckmpiaolghkhbjdj\1.0.2_0
       Adds the file manifest.json"="3/5/2020 9:03 AM, 1110 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\eoidebnenjkiaaojckmpiaolghkhbjdj\1.0.2_0\_metadata
       Adds the file computed_hashes.json"="3/5/2020 9:03 AM, 16283 bytes, A
       Adds the file verified_contents.json"="2/27/2020 4:35 PM, 9979 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\eoidebnenjkiaaojckmpiaolghkhbjdj\1.0.2_0\html
       Adds the file newTab.html"="2/26/2020 5:58 PM, 19087 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\eoidebnenjkiaaojckmpiaolghkhbjdj\1.0.2_0\html\css
       Adds the file helper.css"="1/30/2020 4:26 PM, 8970 bytes, A
       Adds the file select.css"="1/28/2020 3:50 PM, 1503 bytes, A
       Adds the file style.css"="2/17/2020 1:18 PM, 11586 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\eoidebnenjkiaaojckmpiaolghkhbjdj\1.0.2_0\html\img
       Adds the file ajax-loader.gif"="5/25/2017 1:58 PM, 3208 bytes, A
       Adds the file aliexpress.png"="9/4/2017 1:15 PM, 2466 bytes, A
       Adds the file amazon.png"="8/24/2017 11:57 AM, 3831 bytes, A
       Adds the file arrow.png"="5/24/2017 4:05 PM, 215 bytes, A
       Adds the file arrow-down.png"="4/17/2015 1:48 PM, 18774 bytes, A
       Adds the file bestbuy.jpg"="1/30/2020 2:50 PM, 4211 bytes, A
       Adds the file blank-wait.png"="5/25/2017 1:10 PM, 359 bytes, A
       Adds the file booking.png"="9/4/2017 1:57 PM, 3221 bytes, A
       Adds the file btn-browse-doc-pdf.png"="5/14/2017 4:42 PM, 1066 bytes, A
       Adds the file btn-browse-doc-pdf-hover.png"="5/25/2017 12:11 PM, 1026 bytes, A
       Adds the file btn-browse-pdf-doc.png"="5/25/2017 11:56 AM, 1105 bytes, A
       Adds the file btn-browse-pdf-doc-hover.png"="5/25/2017 12:02 PM, 1069 bytes, A
       Adds the file btn-convert-to-doc.jpg"="2/23/2020 5:14 PM, 13310 bytes, A
       Adds the file btn-convert-to-doc_org.jpg"="1/29/2020 12:43 PM, 15621 bytes, A
       Adds the file btn-convert-to-doc-hover.jpg"="2/23/2020 5:14 PM, 12871 bytes, A
       Adds the file btn-convert-to-doc-hover_org.jpg"="1/29/2020 1:09 PM, 15079 bytes, A
       Adds the file btn-convert-to-pdf.jpg"="1/29/2020 3:29 PM, 15694 bytes, A
       Adds the file btn-convert-to-pdf-hover.jpg"="1/29/2020 3:29 PM, 15081 bytes, A
       Adds the file btn-download-doc-pdf.jpg"="1/29/2020 4:57 PM, 14611 bytes, A
       Adds the file btn-download-doc-pdf-hover.jpg"="1/29/2020 4:57 PM, 14592 bytes, A
       Adds the file btn-download-pdf-doc.jpg"="2/27/2020 10:53 AM, 14066 bytes, A
       Adds the file btn-download-pdf-doc_org.jpg"="1/29/2020 4:57 PM, 14252 bytes, A
       Adds the file btn-download-pdf-doc-hover.jpg"="2/27/2020 10:53 AM, 14038 bytes, A
       Adds the file btn-download-pdf-doc-hover_org.jpg"="1/29/2020 4:57 PM, 14233 bytes, A
       Adds the file btn-transfer.png"="5/22/2017 2:59 PM, 487 bytes, A
       Adds the file btn-transfer-hover.png"="5/25/2017 12:18 PM, 428 bytes, A
       Adds the file btn-translate.png"="5/22/2017 4:00 PM, 1100 bytes, A
       Adds the file btn-translate-hover.png"="5/25/2017 12:16 PM, 1070 bytes, A
       Adds the file btn-X-close.png"="9/10/2017 3:01 PM, 699 bytes, A
       Adds the file btn-X-close-hover.png"="9/10/2017 3:02 PM, 693 bytes, A
       Adds the file convert2doc.png"="5/14/2017 2:46 PM, 11428 bytes, A
       Adds the file convert2pdf.png"="5/14/2017 2:47 PM, 11510 bytes, A
       Adds the file ebay.png"="9/18/2017 9:01 AM, 1222 bytes, A
       Adds the file facebook.gif"="8/26/2017 12:53 PM, 1496 bytes, A
       Adds the file facebook.png"="9/27/2017 5:00 PM, 1247 bytes, A
       Adds the file gmail.png"="8/26/2017 12:27 PM, 2438 bytes, A
       Adds the file instagram.png"="8/24/2017 11:57 AM, 6183 bytes, A
       Adds the file keep-changes.png"="5/29/2017 4:39 PM, 10121 bytes, A
       Adds the file logo.png"="2/26/2020 5:54 PM, 4935 bytes, A
       Adds the file popup-doc-pdf.png"="5/14/2017 4:22 PM, 3150 bytes, A
       Adds the file popup-pdf-doc.png"="5/25/2017 11:45 AM, 3179 bytes, A
       Adds the file search.png"="9/3/2017 4:09 PM, 1287 bytes, A
       Adds the file search_hover.png"="9/3/2017 4:06 PM, 1227 bytes, A
       Adds the file search_sprite.png"="3/29/2017 2:29 PM, 3087 bytes, A
       Adds the file target.png"="8/24/2017 11:59 AM, 3267 bytes, A
       Adds the file tranlate-logo.png"="5/22/2017 2:36 PM, 2556 bytes, A
       Adds the file translate.png"="5/22/2017 2:43 PM, 12311 bytes, A
       Adds the file wait.jpg"="1/29/2020 2:15 PM, 4051 bytes, A
       Adds the file walmart.png"="8/24/2017 11:57 AM, 5223 bytes, A
       Adds the file x.png"="7/16/2017 2:26 PM, 1172 bytes, A
       Adds the file x-close.png"="5/16/2017 1:24 PM, 362 bytes, A
       Adds the file yahoo.jfif"="8/26/2017 12:23 PM, 2297 bytes, A
       Adds the file yahoo.png"="9/3/2017 2:33 PM, 2091 bytes, A
       Adds the file youtube.png"="8/26/2017 12:30 PM, 2331 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\eoidebnenjkiaaojckmpiaolghkhbjdj\1.0.2_0\html\js
       Adds the file ConvertAPI.js"="2/27/2020 3:32 PM, 12590 bytes, A
       Adds the file jquery.min.js"="6/12/2019 11:00 AM, 88145 bytes, A
       Adds the file jquery-ui.min.js"="6/12/2019 10:58 AM, 253668 bytes, A
       Adds the file page.js"="2/27/2020 11:34 AM, 7738 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\eoidebnenjkiaaojckmpiaolghkhbjdj\1.0.2_0\html\json
       Adds the file data.json"="1/30/2020 1:20 PM, 120438 bytes, A
       Adds the file findme.json"="12/1/2019 10:05 AM, 46 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\eoidebnenjkiaaojckmpiaolghkhbjdj\1.0.2_0\icons
       Adds the file 128.png"="3/5/2020 9:03 AM, 4049 bytes, A
       Adds the file 16.png"="3/5/2020 9:03 AM, 500 bytes, A
       Adds the file 48.png"="3/5/2020 9:03 AM, 1757 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\eoidebnenjkiaaojckmpiaolghkhbjdj\1.0.2_0\js
       Adds the file background.js"="2/26/2020 11:04 AM, 1226 bytes, A
       Adds the file usages.js"="2/27/2020 11:34 AM, 14697 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_CURRENT_USER\Software\Google\Chrome\PreferenceMACs\Default\extensions.settings]
       "eoidebnenjkiaaojckmpiaolghkhbjdj"="REG_SZ", "BD8D0AC9D9DA802B15061835568495A05028549461AC071D5BCC7ABDB612E2D6"
Malwarebytes log:
Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 3/5/20
Scan Time: 9:20 AM
Log File: 3bb646ae-5eba-11ea-bb4d-00ffdcc6fdfc.json

-Software Information-
Version: 4.1.0.56
Components Version: 1.0.835
Update Package Version: 1.0.20244
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 235294
Threats Detected: 5
Threats Quarantined: 5
Time Elapsed: 18 min, 51 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 1
PUP.Optional.PDF2Docs, HKCU\SOFTWARE\GOOGLE\CHROME\PREFERENCEMACS\Default\extensions.settings|eoidebnenjkiaaojckmpiaolghkhbjdj, Quarantined, 15079, 796197, , , , 

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 1
PUP.Optional.PDF2Docs, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\EOIDEBNENJKIAAOJCKMPIAOLGHKHBJDJ, Quarantined, 15079, 796197, 1.0.20244, , ame, 

File: 3
PUP.Optional.PDF2Docs, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, 15079, 796197, , , , 
PUP.Optional.PDF2Docs, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Preferences, Replaced, 15079, 796197, , , , 
PUP.Optional.PDF2Docs, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\EOIDEBNENJKIAAOJCKMPIAOLGHKHBJDJ\1.0.2_0\MANIFEST.JSON, Quarantined, 15079, 796197, 1.0.20244, , ame, 

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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