on my computer calling himself "Jack". He is listed among the users
when I start my computer. While he appears to not have done any
"serious" damage he has done something which is very frustrating to
get around and prevents me from doing certain things. More on that
later. I can surf and browse normally with no apparent interference. I
only became aware of "Jack" when I tried to change a setting on my
computer and up popped a strange looking large box in the middle of my
He mostly stops me from changing settings. Like if I want to disable
my WIFI up pops "his" box and prevents me. He also interferes with
downloads. I want to try and get him off my computer if possible,
without spending money taking this to the shop.
As I said, he appears in the Users list and he appears to have made
himself the Administrator of the computer. I have tried several things
to get rid of him but because he has administrator
priviliges(apparently), I get stopped cold every time.
This is the only information I can provide. This is what it says on
the box when he interferes with something(not all) I want to do,
usually change a setting.
In the upper left hand corner, it says User Account Control. Below
that it says: "Do you want to allow this app. to make changes to your
device"?(this makes no sense, because I am not using any "app" when I
am trying to change a setting, for example.) Then below that will
appear the area of the computer I am trying to make changes such as
"Network Connections". Then it says" Verified publisher: Microsoft
Windows." Then it says "show more details". When I click on that, up
comes the following. which I have no idea what this is: CLSID:
Then it says: "To continue, enter an administrator name and password."
Then follows the name "JACK", followed by a blank white space, which I
assume is the password. Under the password space it says:
"LAPTOP/-2TIRGNAL\Jack". Then it says ",more choices", but when you
click on that, up comes nothing. Then there are YES and NO boxes at
the bottom. That is all on the box. He also has his own sign in page,
which says "Jack" and a password space. I have not done anything in
here, but bring it up when I click on his name in the Users column.
I have tried everything I know to get into the User Accounts section
of my computer to remove him and this problem. I hope somebody can
come up with a solution I haven't considered. Thank you.
Edited by DonnaB, 17 March 2020 - 06:30 AM.
removed email address