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My laptop has become erratic, v. slow and frequently freezes up


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#31
chris271

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McAfee uninstalled

 

Attached File  Addition.txt   74.97KB   7 downloads

 

Attached File  FRST.txt   214.06KB   8 downloads

 

 


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#32
chris271

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Attached File  Registry.txt   32.13KB   8 downloads

 

 


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#33
RKinner

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You forgot to Right click and Run As Admin when starting FRST but I got enough info anyway.

You are having a problem with the fingerprint reader which is odd since I don't see it in Speccy and there is no mention of the software in your list of Installed Programs in Addition.txt.

Do you use it?

 

 

Start FRST correctly by right clicking and Run As Admin.

Put

upkbu.dll

in FRST's search box.

Hit Search Registry.  Will take a few minutes to complete.  You will only get one log.  Please post.

 

 

Your Process Explorer log looks much improved.  Almost normal.  Is it running better now?

 

Let's try Latency Monitor:

Go to

http://www.resplendence.com/downloads

Scroll down to

System Monitoring Tools

and then find

LatencyMon 6.70 (or it may be a higher number if they update)

Click on Download free home edition

Save it then right click and Run As Admin.  It will install and then start the program.  
It will tell you to click on the Start button but there isn't one.  
Instead click on the green arrowhead (looks like a Play button).   Let it run for at least 20 seconds.  Then hit the red box to stop it.

Edit, Copy Report text to Clipboard then move to a REPLY and Ctrl + v to paste the text into a reply.

 

 

Do you really need both LogMeIn Hamachi & TeamViewer?  One would think one was enough.


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#34
chris271

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I tried the finger reader for the first time about weeks ago but next time back it did not accept.

 

Yes, the machine seems to be running a lot better. Has not frozen up once today !!

 

LogMeIn Hamachi is my access to an ACT! database in Atlanta for a client.  Guess I never need Teamviewer so I'll dump it.

 

 

Attachment below this next paste.....

 

 

_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be suitable for handling real-time audio and other tasks without dropouts. 
LatencyMon has been analyzing your system for  0:00:31  (h:mm:ss) on all processors.
 
 
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        DESKTOP-JITGEPI
OS version:                                           Windows 10 , 10.0, build: 18363 (x64)
Hardware:                                             2347H91, LENOVO
CPU:                                                  GenuineIntel Intel® Core™ i5-3320M CPU @ 2.60GHz
Logical processors:                                   4
Processor groups:                                     1
RAM:                                                  16203 MB total
 
 
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed:                                   2594 MHz
 
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
 
WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature. 
 
 
 
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
 
Highest measured interrupt to process latency (µs):   598.60
Average measured interrupt to process latency (µs):   5.312859
 
Highest measured interrupt to DPC latency (µs):       594.20
Average measured interrupt to DPC latency (µs):       1.693982
 
 
_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
 
Highest ISR routine execution time (µs):              37.810717
Driver with highest ISR routine execution time:       HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation
 
Highest reported total ISR routine time (%):          0.002876
Driver with highest ISR total time:                   USBPORT.SYS - USB 1.1 & 2.0 Port Driver, Microsoft Corporation
 
Total time spent in ISRs (%)                          0.005637
 
ISR count (execution time <250 µs):                   1132
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-999 µs):                0
ISR count (execution time 1000-1999 µs):              0
ISR count (execution time 2000-3999 µs):              0
ISR count (execution time >=4000 µs):                 0
 
 
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
 
Highest DPC routine execution time (µs):              167.580956
Driver with highest DPC routine execution time:       tcpip.sys - TCP/IP Driver, Microsoft Corporation
 
Highest reported total DPC routine time (%):          0.300450
Driver with highest DPC total execution time:         ntoskrnl.exe - NT Kernel & System, Microsoft Corporation
 
Total time spent in DPCs (%)                          0.601250
 
DPC count (execution time <250 µs):                   381561
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-999 µs):                0
DPC count (execution time 1000-1999 µs):              0
DPC count (execution time 2000-3999 µs):              0
DPC count (execution time >=4000 µs):                 0
 
 
_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
 
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
 
Process with highest pagefault count:                 carboniteservice.exe
 
Total number of hard pagefaults                       2635
Hard pagefault count of hardest hit process:          2414
Number of processes hit:                              19
 
 
_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       1.100446
CPU 0 ISR highest execution time (µs):                37.810717
CPU 0 ISR total execution time (s):                   0.006963
CPU 0 ISR count:                                      1115
CPU 0 DPC highest execution time (µs):                159.633770
CPU 0 DPC total execution time (s):                   0.452994
CPU 0 DPC count:                                      163794
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       0.394751
CPU 1 ISR highest execution time (µs):                1.963377
CPU 1 ISR total execution time (s):                   0.000007
CPU 1 ISR count:                                      5
CPU 1 DPC highest execution time (µs):                96.051272
CPU 1 DPC total execution time (s):                   0.083656
CPU 1 DPC count:                                      63344
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       0.398352
CPU 2 ISR highest execution time (µs):                5.233616
CPU 2 ISR total execution time (s):                   0.000016
CPU 2 ISR count:                                      7
CPU 2 DPC highest execution time (µs):                60.923285
CPU 2 DPC total execution time (s):                   0.100834
CPU 2 DPC count:                                      70707
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       0.678948
CPU 3 ISR highest execution time (µs):                2.437548
CPU 3 ISR total execution time (s):                   0.000007
CPU 3 ISR count:                                      5
CPU 3 DPC highest execution time (µs):                167.580956
CPU 3 DPC total execution time (s):                   0.108451
CPU 3 DPC count:                                      83716
_________________________________________________________________________________________________________
 

 

 

 

 

 

 

 

 

 

 

 

Attached File  SearchReg.txt   3.85KB   9 downloads


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#35
RKinner

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Looking at the searchreg file it appears the file that is giving us problems is a USB attached fingerprint reader.  I suppose it could be internal.  Don't know.  There is a new driver if you still use it otherwise we probably want to get rid of it.

 

https://support.leno...nloads/ds120816

 

I see a problem with your ACT! program in the error logs.  Is it working OK?

 

Looking at Latency Monitor while it says  it is happy you are getting a lot of pagefaults from Carbonite.  Are you paying for this program?  If so see if there is an update.  If not I would uninstall it.  It usually gets included as a 30 day free trial with new PCs.


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#36
chris271

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It's an internal reader.  I have installed the update. if it still is an issue I'll get rids of it.

 

ACT! right now has a problem of synching with the Atlanta DB but I think it might be an issue of incompatible versions here and there.  I'll ch ae down an ACT tech to see if it is their challenge.

 

Haven't paid any attention to Carbonite for a while so I'll try and get into it tomorrow. Yes. I do pay for it.   Would prefer to have it working correctly unless you can suggest a better backup.

 

Thanks for your incredible support.  I'm in awe....


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