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gave remote access to hacker on our computer. Please help windows 10

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#1
cbran5

cbran5

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Windows 10
Need help verifying this person no longer has a hold in my computer or access to my information
Turned on airplane mode
Turned off WiFi
He lost control of computer.
Restored to last available date
Need help to verify hes gone from my computer
Not 100% computer savvy
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#2
zep516

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Hi! My name is zep516 and Welcome to Geekstogo!
I'll do the best I can to resolve your computer issue
Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions! :)

Everything gets download to the desktop and tools are "Run as administrator."

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

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#3
cbran5

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Just want to be sure. I’m still currently doing the restore. But When I connect to the internet with computer will that potential give the hacker access to my computer again? Or should I be ok since I did the reboot?
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#4
zep516

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Hello cbran5

 

This happens quite frequently an usually nothing happens because the user recognizes like you an takes action.

 

I would advise changing at least banking passwords, this is usually recommend to be carried out on another computer.

 

Please post the log reports from FRST when you get time.

Frst.txt

Additions.txt

 

Those logs will give me the ability to say there is no hacker / malware present


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#5
zep516

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opps we are in the wrong forum, should be in malware removal.

 

Can you post the logs there an we will pick up in that forum, just start a new topic and post them

 

This forum-->http://www.geekstogo...alware-removal/

 

Just click on "start new topic", name it "logs from cbran5" or something an we will finish there.


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#6
cbran5

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Alright ran scan and posted to that malware link you sent me
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#7
zep516

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Topic moved an closed here.

 

http://www.geekstogo...l-hacker-check/


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