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HP Pavilion not starting up

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I was watching Youtube video when suddenly screen turned blue with following message:


Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.

0% complete







This above blue screen stuck forever and I had to press power button to stop and restart but now its not booting and following message coming:




Hard Disk Error

Please run the Hard Disk Test in System Diagnostics

Hard Disk 1 (3F1)

F2 System Diagnostics



When I press F2 and try to run either Quick Check or Extensive check it says  SMART Check or Long DST "NOT INSTALLED"


Please help me out



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  • Technician
  • 1,712 posts

It sounds like your hard drive failed.

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    Trusted Helper

  • Malware Removal
  • 7,668 posts

Hello goodguy9.


 I think Kemasa is right. It maybe worth a shot to try those suggested things in the link below never know...



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