Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

HP Pavilion not starting up


  • Please log in to reply

#1
goodguy9

goodguy9

    New Member

  • Member
  • Pip
  • 3 posts

I was watching Youtube video when suddenly screen turned blue with following message:

 

Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.

0% complete

stop code: CRITICAL PROCESS DIED.

 

 

 

 

 

This above blue screen stuck forever and I had to press power button to stop and restart but now its not booting and following message coming:

 

 

 

Hard Disk Error

Please run the Hard Disk Test in System Diagnostics

Hard Disk 1 (3F1)

F2 System Diagnostics

 

 

When I press F2 and try to run either Quick Check or Extensive check it says  SMART Check or Long DST "NOT INSTALLED"

 

Please help me out

 

 


  • 0

Advertisements


#2
Kemasa

Kemasa

    Nobody

  • Technician
  • 1,712 posts

It sounds like your hard drive failed.


  • 0

#3
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 7,668 posts

Hello goodguy9.

 

 I think Kemasa is right. It maybe worth a shot to try those suggested things in the link below never know...

 

https://support.hp.c...ument/c01443465


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP