[goodguy9]

I was watching Youtube video when suddenly screen turned blue with following message:

 

Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.

0% complete

stop code: CRITICAL PROCESS DIED.

 

 

 

 

 

 

This above blue screen stuck forever and I had to press power button to stop and restart but now its not booting and following message coming:

 

 

 

 

Hard Disk Error

Please run the Hard Disk Test in System Diagnostics

Hard Disk 1 (3F1)

F2 System Diagnostics

 

 

When I press F2 and try to run either Quick Check or Extensive check it says  SMART Check or Long DST "NOT INSTALLED"

 

Please help me out

 

 

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It sounds like your hard drive failed.

[Kemasa]

It sounds like your hard drive failed.

[zep516]

Hello goodguy9.

 

 I think Kemasa is right. It maybe worth a shot to try those suggested things in the link below never know...

 

https://support.hp.c...ument/c01443465