[bigyin43]

hi , after running a clean up program, i went to restart the dell laptop, but it does a hardware check , then says no bootable device.

 

Any help with this please .

 

Thanks in adavance 

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Hello bigyin43,

 

Can I ask what the clean up program was, it looks like it may have hosed Windows.

 

We could also do with knowing the model name or number of the Dell.

[phillpower2]

Hello bigyin43,

 

Can I ask what the clean up program was, it looks like it may have hosed Windows.

 

We could also do with knowing the model name or number of the Dell.

[bigyin43]

Hi. Program was reimage. I had used it before with no problems.
On a different computer.

Laptop is a Dell Inspiron 15 (5000) series.

Thank you

[phillpower2]

Hello bigyin43,

 

Is this the same Reimage as here

 

See if you are able to run the Dell onboard diagnostics;

 

Restart your Dell PC.

When the Dell logo appears, press F12 key to enter One-time Boot Menu.

Use the arrow keys to select Diagnostics and press Enter key on the keyboard.

Follow the on-screen prompts and respond appropriately to complete the diagnostics.

 

When you post back with an update can you let us know if you were running Windows 10 on the notebook.

[bigyin43]

Windows 10
That was the reimage program.
Just running diagnostics

Computer is Dell Inspiron 5567
System BIOS 1.2.8
Service tag 9KMQTF2
ePSA Build 4306.12 UEFI ROM

hope this helps.

Will send other details after complete memory test

Thanks

[phillpower2]

Please only reply when all tests have been done.

 

Looking at the feedback for Reimage it is small wonder that you have problems, are you aware that many forums class Reimage as malware.

[bigyin43]

Hi.
Trust pilot gave it 41/2 stars. So I tried it :-(

Test complete.

Screen says
ePSA 4306.12- success
All tests passed validation. 103491

Thanks

[phillpower2]

Yes noticed the review figures but the sad fact is that most of those reviews will be bogus which is quite common for all kinds of product the world over, you will never see such a program endorsed on any reputable forum.

 

Looks like it is Windows that has the problem then.

 

Is there data on the drive that you need.

[bigyin43]

How do I find out please

[phillpower2]

You would know yourself if there was any personal data such as photos etc that you would like to try and recover from the drive.

[bigyin43]

Ha. With you now. I have backed up personal stuff. I thought you meant was windows still there.

Sorry 😁

[phillpower2]

No worries, the data is safe and that is what matters 

 

See if you are able to force the computer to start in the Windows Recovery Environment (RE) by starting up and shutting down the computer two or three times using the case power button, please note that you need to shut down the computer after the MBs/Dell splash screen and just before Windows attempts to load, if successful you should then continue to the Troubleshooting options and then hopefully be able to use a system restore point or Safe Mode etc.