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Removal instructions for LOX APP

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Metallica

Metallica

    Spyware Veteran

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Content is republished with permission from Malwarebytes.

What is LOX APP?

The Malwarebytes research team has determined that LOX APP is a search hijacker. These so-called "hijackers" manipulate your browser(s), for example to change your startpage or searchscopes, so that the affected browser visits their site or one of their choice.
This particular one redirects searches for Bing and Google.

How do I know if my computer is affected by LOX APP?

You may see this entry in your list of installed Chrome extensions:

main.png

And an empty icon space in the Chrome menu-bar:

icons.png

You may have noticed these warnings during install:

warning1.png

warning2.png

warning3.png

How did LOX APP get on my computer?

Browser hijackers use different methods for distributing themselves. This particular one was downloaded from the webstore:

webstore.png

after a redirect from their website:

website.png

How do I remove LOX APP?

Our program Malwarebytes can detect and remove this potentially unwanted program.
  • Please download Malwarebytes for Windows to your desktop.
  • Double-click MBSetup.exe and follow the prompts to install the program.
  • When your Malwarebytes for Windows installation completes, the program opens to the Welcome to Malwarebytes screen.
  • Click on the Get started button.
  • Click Scan to start a Threat Scan.
  • When the scan is finished click Quarantine to remove the found threats.
  • Reboot the system if prompted to complete the removal process.
Is there anything else I need to do to get rid of LOX APP?
  • No, Malwarebytes removes LOX APP completely.
How would the full version of Malwarebytes help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below Malwarebytes Browser Guard, and the full version of Malwarebytes would have protected you against the LOX APP hijacker. They would have blocked their websites, giving you a chance to stop it before it became too late.

protection1.png


protection2.png


Technical details for experts

Possible signs in FRST logs:

CHR Extension: (LOX APP) - C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\cnfgijddnndleblgdeadhlkhibaojhce [2020-06-03]
Alterations made by the installer:

File system details [View: All details] (Selection)
---------------------------------------------------
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\cnfgijddnndleblgdeadhlkhibaojhce\3.78_0
       Adds the file bck.js"="5/28/2020 5:16 AM, 5079 bytes, A
       Adds the file manifest.json"="6/3/2020 8:51 AM, 1274 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\cnfgijddnndleblgdeadhlkhibaojhce\3.78_0\_metadata
       Adds the file computed_hashes.json"="6/3/2020 8:51 AM, 298 bytes, A
       Adds the file verified_contents.json"="5/28/2020 5:16 AM, 2200 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\cnfgijddnndleblgdeadhlkhibaojhce\3.78_0\icons\app_icons
       Adds the file app_icon128.png"="6/3/2020 8:51 AM, 12346 bytes, A
       Adds the file app_icon16.png"="6/3/2020 8:51 AM, 650 bytes, A
       Adds the file app_icon32.png"="6/3/2020 8:51 AM, 1672 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Extensions\cnfgijddnndleblgdeadhlkhibaojhce\3.78_0\icons\ba_icons
       Adds the file ba_icon16.png"="6/3/2020 8:51 AM, 122 bytes, A
       Adds the file ba_icon32.png"="6/3/2020 8:51 AM, 185 bytes, A
       Adds the file ba_icon48.png"="6/3/2020 8:51 AM, 253 bytes, A
    Adds the folder C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\cnfgijddnndleblgdeadhlkhibaojhce
       Adds the file 000003.log"="6/3/2020 8:51 AM, 51 bytes, A
       Adds the file CURRENT"="6/3/2020 8:51 AM, 16 bytes, A
       Adds the file LOCK"="6/3/2020 8:51 AM, 0 bytes, A
       Adds the file LOG"="6/3/2020 8:56 AM, 183 bytes, A
       Adds the file MANIFEST-000001"="6/3/2020 8:51 AM, 41 bytes, A

Registry details [View: All details] (Selection)
------------------------------------------------
    [HKEY_CURRENT_USER\Software\Google\Chrome\PreferenceMACs\Default\extensions.settings]
       "cnfgijddnndleblgdeadhlkhibaojhce"="REG_SZ", "DB2CFB5779AE51B97BB639F6C7FA1C81BD74F4CBB0E2BB3B0E5B734FD9A920D9"
Malwarebytes log:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 6/3/20
Scan Time: 9:04 AM
Log File: 7b946612-a568-11ea-ac52-00ffdcc6fdfc.json

-Software Information-
Version: 4.1.0.56
Components Version: 1.0.920
Update Package Version: 1.0.24928
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: {computername}\{username}

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 232180
Threats Detected: 11
Threats Quarantined: 11
Time Elapsed: 2 min, 50 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 1
Adware.SearchEngineHijack, HKCU\SOFTWARE\GOOGLE\CHROME\PREFERENCEMACS\Default\extensions.settings|cnfgijddnndleblgdeadhlkhibaojhce, Quarantined, 407, 827294, , , , 

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 2
Adware.SearchEngineHijack, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Extension Settings\cnfgijddnndleblgdeadhlkhibaojhce, Quarantined, 407, 827294, , , , 
Adware.SearchEngineHijack, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\CNFGIJDDNNDLEBLGDEADHLKHIBAOJHCE, Quarantined, 407, 827294, 1.0.24928, , ame, 

File: 8
Adware.SearchEngineHijack, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, 407, 827294, , , , 
Adware.SearchEngineHijack, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Preferences, Replaced, 407, 827294, , , , 
Adware.SearchEngineHijack, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\cnfgijddnndleblgdeadhlkhibaojhce\000003.log, Quarantined, 407, 827294, , , , 
Adware.SearchEngineHijack, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\cnfgijddnndleblgdeadhlkhibaojhce\CURRENT, Quarantined, 407, 827294, , , , 
Adware.SearchEngineHijack, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\cnfgijddnndleblgdeadhlkhibaojhce\LOCK, Quarantined, 407, 827294, , , , 
Adware.SearchEngineHijack, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\cnfgijddnndleblgdeadhlkhibaojhce\LOG, Quarantined, 407, 827294, , , , 
Adware.SearchEngineHijack, C:\Users\{username}\AppData\Local\Google\Chrome\User Data\Default\Sync Extension Settings\cnfgijddnndleblgdeadhlkhibaojhce\MANIFEST-000001, Quarantined, 407, 827294, , , , 
Adware.SearchEngineHijack, C:\USERS\{username}\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\CNFGIJDDNNDLEBLGDEADHLKHIBAOJHCE\3.78_0\BCK.JS, Quarantined, 407, 827294, 1.0.24928, , ame, 

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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