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Comp slow internet speed win 7 install


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#1
kellyxxx

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I recently installed win 10 on my desktop computer,it did not install properly so I went back to win 7 64 bit. Now with win7 64 bit my modem speed is reduced to .01 from 50. I went back to win 10 64 and got it up and running fine with normal internet speed. After a couple weeks use I found I hated win 10. Re installed win7 64 bit and same issue, super slow internet speed. I did 6 installs all with same results. I'm running an MSI motherboard Z170A. Could this be the issue that the M/B is screwed up. I tried to see if MSI has a new driver upgrade but the support was so bad I did not get any where. I tried bypassing the onboard ethernet card with a wifi connection, with no luck. Then I installed an ethernet card on motherboard with no luck. My service provided sent me a new modem and still no speed on my comp with win 7. Can anybody tell my why I can't run win 7 on this comp anymore?


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#2
RKinner

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Probably needs a different (older) network driver but have you tried using Open Shell with Windows 10?  Makes Win 10 look and feel like Win 7.  

https://www.techspot...open-shell.html

Save, then right click and Run As Admin.

 

If you insist on sticking with Win 7 then search for

device manager

hit Enter

click on the arrow in front of Network Adapters

Your current adapter will be one of the top two on the list.  (One is for your WiFi and the other for your wired connection).  What does it call the one you use?

Right click on the one you use and select Properties then Details.  Change the "Device Description" to "Hardware IDs" Right click on the top entry and Copy then come back here, start a reply and Ctrl + v to paste the copied entry into the reply.


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#3
kellyxxx

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Ya I tried open shell and the desktop looks like win 7 but then you get into it and its win 10. The info I'm going to past is from an ethernet card I installed to by pass the on board one.

 

PCI\VEN_8086&DEV_15B8&SUBSYS_7A111462&REV_31

Lately when I try a new win 7 install, I may have to do it 2 or 3 times as it does now accept the serial number. I thought the disk was the issue but my win 7 64 bit came with a 32 bit and I have same issue with that disk.

 

I have 2 drives in my desktop, I swap out the win 10 drive when I want to try the win 7 again so I can try anything you suggest easily.


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#4
RKinner

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Since you have an external one and a built-in one, make sure you have the correct one.  Also make sure the built-in one is Disabled.

 

 

Looks like it's an Intel® Ethernet Connection I219-V

Go back into Device Manager and look at the properties again.  On the Driver tab it will give you the Version and Date of the driver.

Go to:

https://downloadcent...nnection-I219-V

and look for a version for Windows 7 that is older than what you have.  May have to click on Show More.


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#5
kellyxxx

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OK I went back to the on board ethernet card as the driver that came with the motherboard is 3 years older. Still same issue, win 10 runs fine but win 7 a lot lot slower. Takes 5 mins to bring up a home page on my browser.

 


 


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#6
RKinner

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Please download [url=https://www.bleepingcomputer.com/download/minitoolbox/[/url], save it to your desktop and run it.

Checkmark the following checkboxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer Errors
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files

Click Go and post the result (Result.txt). A copy of MTB.txt will be saved in the same directory the tool is run.

Which browser are you using?
 


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#7
kellyxxx

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Ok I go run this. I'm using Firefox.


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#8
kellyxxx

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ok here you go

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Emma (administrator) on 23-07-2020 at 21:03:56
Running from "E:\"
Microsoft Windows 7 Home Premium   (X64)
Model: MS-7A11 Manufacturer: MSI
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
========================= IP Configuration: ================================

Intel® Ethernet Connection (2) I219-V = Local Area Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Emma-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Home

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : E8-4E-06-79-0D-21
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Intel® Ethernet Connection (2) I219-V
   Physical Address. . . . . . . . . : 4C-CC-6A-65-72-94
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1cda:cf5b:d2e:7462%12(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, July 23, 2020 9:01:36 PM
   Lease Expires . . . . . . . . . . : Friday, July 24, 2020 9:01:35 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 256691306
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-26-AB-9E-21-E8-4E-06-79-0D-21
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{9839D833-304E-478E-809E-B9C2044362AA}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Home:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  ControlPanel.Home
Address:  192.168.1.1

Name:    google.com
Addresses:  2607:f8b0:400b:808::200e
      172.217.0.238


Pinging google.com [172.217.0.238] with 32 bytes of data:
Reply from 172.217.0.238: bytes=32 time=8ms TTL=120
Reply from 172.217.0.238: bytes=32 time=8ms TTL=120

Ping statistics for 172.217.0.238:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 8ms, Maximum = 8ms, Average = 8ms
Server:  ControlPanel.Home
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  2001:4998:44:41d::3
      2001:4998:58:1836::10
      2001:4998:44:41d::4
      2001:4998:58:1836::11
      2001:4998:c:1023::5
      2001:4998:c:1023::4
      72.30.35.9
      98.138.219.231
      98.137.246.8
      72.30.35.10
      98.138.219.232
      98.137.246.7


Pinging yahoo.com [72.30.35.9] with 32 bytes of data:
Reply from 72.30.35.9: bytes=32 time=10ms TTL=56
Reply from 72.30.35.9: bytes=32 time=10ms TTL=56

Ping statistics for 72.30.35.9:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 10ms, Maximum = 10ms, Average = 10ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 13...e8 4e 06 79 0d 21 ......Realtek PCIe GBE Family Controller
 12...4c cc 6a 65 72 94 ......Intel® Ethernet Connection (2) I219-V
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.2     10
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.2    266
      192.168.1.2  255.255.255.255         On-link       192.168.1.2    266
    192.168.1.255  255.255.255.255         On-link       192.168.1.2    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.2    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.2    266
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 12    266 fe80::/64                On-link
 12    266 fe80::1cda:cf5b:d2e:7462/128
                                    On-link
  1    306 ff00::/8                 On-link
 12    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70144] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/23/2020 09:01:40 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>with error: The data is invalid.
.

Error: (07/23/2020 08:26:58 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>with error: The data is invalid.
.

Error: (07/23/2020 08:26:21 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>with error: The data is invalid.
.

Error: (07/23/2020 08:25:27 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>with error: The data is invalid.
.

Error: (07/23/2020 08:25:10 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>with error: The data is invalid.
.

Error: (07/23/2020 08:21:19 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>with error: The data is invalid.
.

Error: (07/23/2020 08:18:37 PM) (Source: RasClient) (User: )
Description: CoId={16EBCADF-496F-4DAD-A836-B968A1759CA2}: The user Emma-PC\Emma dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651.

Error: (07/23/2020 08:13:14 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>with error: The data is invalid.
.

Error: (07/23/2020 08:09:43 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>with error: The data is invalid.
.

Error: (07/23/2020 08:08:20 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>with error: The data is invalid.
.


System errors:
=============
Error: (07/23/2020 03:58:00 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

Error: (07/23/2020 03:58:00 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.

Error: (07/23/2020 03:58:00 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.

Error: (07/23/2020 03:57:58 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

Error: (07/23/2020 03:57:58 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.

Error: (07/23/2020 03:57:58 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.

Error: (07/23/2020 03:39:01 PM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (07/23/2020 03:36:59 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

Error: (07/23/2020 03:36:59 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.

Error: (07/23/2020 03:36:59 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 70.


Microsoft Office Sessions:
=========================
Error: (07/23/2020 09:01:40 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download....hrootstl.cabThedata is invalid.

Error: (07/23/2020 08:26:58 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download....hrootstl.cabThedata is invalid.

Error: (07/23/2020 08:26:21 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download....hrootstl.cabThedata is invalid.

Error: (07/23/2020 08:25:27 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download....hrootstl.cabThedata is invalid.

Error: (07/23/2020 08:25:10 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download....hrootstl.cabThedata is invalid.

Error: (07/23/2020 08:21:19 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download....hrootstl.cabThedata is invalid.

Error: (07/23/2020 08:18:37 PM) (Source: RasClient)(User: )
Description: {16EBCADF-496F-4DAD-A836-B968A1759CA2}Emma-PC\EmmaBroadband Connection651

Error: (07/23/2020 08:13:14 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download....hrootstl.cabThedata is invalid.

Error: (07/23/2020 08:09:43 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download....hrootstl.cabThedata is invalid.

Error: (07/23/2020 08:08:20 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download....hrootstl.cabThedata is invalid.


=========================== Installed Programs ============================

Asmedia USB Host Controller Driver (HKLM-x32\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.16.28.1 - Asmedia Technology)
GeForce Experience NvStream Client Components (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamC) (Version: 1.6.28 - NVIDIA Corporation) Hidden
Intel® Chipset Device Software (HKLM-x32\...\{c7f54569-0018-439c-809a-48046a4d4ebc}) (Version: 10.1.1.9 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.0.6.1194 - Intel Corporation)
Intel® Network Connections 20.7.67.0 (HKLM\...\PROSetDX) (Version: 20.7.67.0 - Intel)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 4.0.0.36 - Intel Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23506 (HKLM-x32\...\{23daf363-3020-4059-b3ae-dc4ad39fed19}) (Version: 14.0.23506.0 - Microsoft Corporation)
Mozilla Firefox 78.0.2 (x64 en-US) (HKLM\...\Mozilla Firefox 78.0.2 (x64 en-US)) (Version: 78.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 78.0.2 - Mozilla)
Nahimic 2 (HKLM-x32\...\{3e7434ed-dffc-4264-a656-0087f9a875e6}) (Version: 2.2.6 - Nahimic)
NVIDIA 3D Vision Controller Driver 334.89 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 334.89 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 334.89 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 334.89 - NVIDIA Corporation)
NVIDIA GeForce Experience 1.8.2.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 1.8.2.1 - NVIDIA Corporation)
NVIDIA Graphics Driver 334.89 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 334.89 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.13.1220 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.1220 - NVIDIA Corporation)
NVIDIA Virtual Audio 1.2.20 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_VirtualAudio.Driver) (Version: 1.2.20 - NVIDIA Corporation)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.99.311.2016 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.8186 - Realtek Semiconductor Corp.)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 1.7.321 - NVIDIA Corporation) Hidden
X-Mouse Button Control 2.19.2 (HKLM-x32\...\X-Mouse Button Control) (Version: 2.19.2 - Highresolution Enterprises)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 8%
Total physical RAM: 16384 MB
Available physical RAM: 14944.36 MB
Total Virtual: 32766.15 MB
Available Virtual: 31232.1 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:931.41 GB) (Free:889.03 GB) NTFS
3 Drive e: () (Removable) (Total:976.55 GB) (Free:968.8 GB) exFAT

========================= Users: ========================================

User accounts for \\EMMA-PC

Administrator            Emma                     Guest                    

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

23-07-2020 19:17:09 Windows Update
23-07-2020 19:21:10 Nahimic 2
23-07-2020 19:21:20 Windows Update
23-07-2020 19:25:29 Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23506
23-07-2020 19:31:41 Installed Realtek Ethernet Controller Driver
23-07-2020 19:38:36 Installed DirectX
23-07-2020 19:48:01 Removed Realtek Ethernet Controller Driver
23-07-2020 19:52:34 Intel® Network Connections
23-07-2020 19:53:46 Installed Realtek Ethernet Controller Driver

**** End of log ****

 


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#9
RKinner

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 Your ping times are very good so probably the Internet connection is not the problem.

 

 

 

Error: (07/23/2020 08:18:37 PM) (Source: RasClient) (User: )
Description: CoId={16EBCADF-496F-4DAD-A836-B968A1759CA2}: The user Emma-PC\Emma dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651.

 

 

This looks like it is trying to use a VPN to connect but I don't see VPN software in the installed programs.  Let's try resetting your windock & tcpip:

 

Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.  Type:

netsh  winsock  reset  catalog

hit Enter.
 

Type:

netsh  int  ipv4  reset  %UserProfile%\desktop\reset.log

hit Enter and reboot.

 

Any improvement? 

 

Try running Firefox in Safe Mode:

 

https://support.mozi...using-safe-mode

 

If that helps you probably have a bad extension.  In Firefox go to:

about:addons

 

then disable all of your extensions.  Restart and try again.  If that helps then turn on a few and restart until you find the culprit.

 

 

 

 

 


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#10
kellyxxx

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Ok I go try it. First off its not firefox as when I do the first install of windows I only have Explorer and it takes time to download Firefox. There is no vpn on this drive and the only software other than  the Highresolution  Enterprise which I use as a double click on my mouse, is what was on my motherboard drivers cd. I do not have any extensions in firefox because  it would take to long to download and computer is unusable at that speed to download anything.


Edited by kellyxxx, 23 July 2020 - 09:26 PM.

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#11
kellyxxx

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OK tried your last suggestion with no luck.


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#12
RKinner

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Could you post reset.log?  It should be on your desktop if you ran the netsh commands.


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#13
kellyxxx

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Sorry nothing saved to desk top. Just ran it again and no info.


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#14
RKinner

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Doesn't seem to work any more.  Sorry.

 

Get tcpview.  https://live.sysinte...com/Tcpview.exeDownload, Save and then run it by right clicking and Run As Admin.

Then File, Save As (to your desktop), tcp , OK.  This should create a  file tcp.txt on your desktop.  Attach or copy and paste it to a reply.

 


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#15
kellyxxx

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here you go.

 

[System Process]    0    TCP    Emma-PC    23401    localhost    49157    TIME_WAIT                                        
[System Process]    0    TCPV6    [0:0:0:0:0:0:0:1]    icslap    [0:0:0:0:0:0:0:1]    49173    TIME_WAIT                                        
lsass.exe    692    TCP    Emma-PC    49160    Emma-PC    0    LISTENING                                        
lsass.exe    692    TCPV6    emma-pc    49160    emma-pc    0    LISTENING                                        
NvBackend.exe    2524    UDP    Emma-PC    48200    *    *                                            
NvNetworkService.exe    1612    TCP    Emma-PC    9990    Emma-PC    0    LISTENING                                        
nvstreamsvc.exe    2028    TCP    Emma-PC    47989    Emma-PC    0    LISTENING                                        
nvstreamsvc.exe    2028    TCP    Emma-PC    49161    localhost    65000    ESTABLISHED                                        
nvstreamsvc.exe    2028    TCP    Emma-PC    49162    localhost    49163    ESTABLISHED                                        
nvstreamsvc.exe    2028    TCP    Emma-PC    49163    Emma-PC    0    LISTENING                                        
nvstreamsvc.exe    2028    TCP    Emma-PC    49163    localhost    49162    ESTABLISHED                                        
nvstreamsvc.exe    2028    TCP    Emma-PC    65000    Emma-PC    0    LISTENING                                        
nvstreamsvc.exe    2028    TCP    Emma-PC    65000    localhost    49161    ESTABLISHED                                        
nvstreamsvc.exe    2028    UDP    emma-pc.home    5353    *    *        4    1,159    6    2,077                        
nvstreamsvc.exe    2028    UDP    Emma-PC    48201    *    *                                            
nvstreamsvc.exe    2028    UDP    Emma-PC    53030    *    *                                            
nvstreamsvc.exe    2028    UDPV6    [0:0:0:0:0:0:0:1]    5353    *    *                                            
nvstreamsvc.exe    2028    UDPV6    emma-pc    53031    *    *                                            
nvtray.exe    2368    UDP    Emma-PC    48202    *    *                                            
services.exe    676    TCP    Emma-PC    49155    Emma-PC    0    LISTENING                                        
services.exe    676    TCPV6    emma-pc    49155    emma-pc    0    LISTENING                                        
svchost.exe    976    TCP    Emma-PC    epmap    Emma-PC    0    LISTENING                                        
svchost.exe    368    TCP    Emma-PC    49153    Emma-PC    0    LISTENING                                        
svchost.exe    620    TCP    Emma-PC    49154    Emma-PC    0    LISTENING                                        
svchost.exe    1260    UDP    Emma-PC    llmnr    *    *                                            
svchost.exe    976    TCPV6    emma-pc    epmap    emma-pc    0    LISTENING                                        
svchost.exe    368    TCPV6    emma-pc    49153    emma-pc    0    LISTENING                                        
svchost.exe    620    TCPV6    emma-pc    49154    emma-pc    0    LISTENING                                        
svchost.exe    1260    UDPV6    emma-pc    5355    *    *                                            
svchost.exe    3748    UDPV6    emma-pc.home    1900    *    *        20    9,459    77    27,838                        
svchost.exe    3748    UDPV6    [0:0:0:0:0:0:0:1]    55760    *    *                4    1,760                        
svchost.exe    3748    UDP    Emma-PC    ssdp    *    *                1    473                        
svchost.exe    3748    UDP    emma-pc.home    ssdp    *    *                                            
svchost.exe    3748    UDP    Emma-PC    55761    *    *        12    1,542    2    888                        
svchost.exe    3748    UDPV6    [0:0:0:0:0:0:0:1]    1900    *    *                                            
System    4    TCP    emma-pc.home    netbios-ssn    Emma-PC    0    LISTENING                                        
System    4    TCP    Emma-PC    microsoft-ds    Emma-PC    0    LISTENING                                        
System    4    UDP    emma-pc.home    netbios-ns    *    *        3    150                                
System    4    UDP    emma-pc.home    netbios-dgm    *    *                                            
System    4    TCPV6    emma-pc    microsoft-ds    emma-pc    0    LISTENING                                        
System    4    TCP    Emma-PC    icslap    Emma-PC    0    LISTENING                                        
System    4    TCP    Emma-PC    10243    Emma-PC    0    LISTENING                                        
System    4    TCPV6    emma-pc    icslap    emma-pc    0    LISTENING                                        
System    4    TCPV6    emma-pc    10243    emma-pc    0    LISTENING                                        
wininit.exe    612    TCP    Emma-PC    49152    Emma-PC    0    LISTENING                                        
wininit.exe    612    TCPV6    emma-pc    49152    emma-pc    0    LISTENING                                        
wmpnetwk.exe    3948    TCP    Emma-PC    rtsp    Emma-PC    0    LISTENING                                        
wmpnetwk.exe    3948    UDP    Emma-PC    5004    *    *                                            
wmpnetwk.exe    3948    UDP    Emma-PC    5005    *    *                                            
wmpnetwk.exe    3948    TCPV6    emma-pc    rtsp    emma-pc    0    LISTENING                                        
wmpnetwk.exe    3948    UDPV6    emma-pc    5004    *    *                                            
wmpnetwk.exe    3948    UDPV6    emma-pc    5005    *    *                                            

 


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