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HP Laptop powers up but .... backlight is on, but nothing shows up

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one of our couples at church asked me to look into their laptop ... and this is what I found 


the laptop powers up and the screen turns black/blue so I know it's working as far as that goes but it never goes into the start up or loading windows.


I REALLY have no idea what to do next ... please help me?


also, this might be the same thing that is going on with my ex-daughter-law's laptop and she wants me to look at it when she brings it around


thanks for looking


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