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HP Laptop powers up but .... backlight is on, but nothing shows up


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moondog830

moondog830

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one of our couples at church asked me to look into their laptop ... and this is what I found 

 

the laptop powers up and the screen turns black/blue so I know it's working as far as that goes but it never goes into the start up or loading windows.

 

I REALLY have no idea what to do next ... please help me?

 

also, this might be the same thing that is going on with my ex-daughter-law's laptop and she wants me to look at it when she brings it around

 

thanks for looking

moondog


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