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Photoshop 2020

missing OpenCL.dll

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#1
Rickles

Rickles

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Hi,

 

I started up the Adobe 20202 and a pop up message appeared:-

 

c://Windows/system32/OpenCL.dll

 

I had a quick look on the Internet but I would rather ask you guys first.

 

Regards


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#2
RKinner

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Does it really say

c://Windows/system32/OpenCL.dll

or does it say:

c:\Windows\system32\OpenCL.dll?

 

If it says the former then there is an entry in the registry with an extra slash.

 

OpenCL.dll is usually installed by your graphics driver so sometimes just updating the driver will fix it.

 

Could also be a permissions issue:

 

Please download GrantPerms.zip
https://download.ble.../GrantPerms.zip
and save it to your desktop.
Right click on the file and Extract All, Extract and  run GrantPerms.exe by right clicking and Run As Admin
Copy and paste the following in the edit box:
 

c:\Windows\system32\OpenCL.dll

Click Unlock. When it is done click "OK".  (If the file does not exist then just stop now.)
Click List Permissions and post the result (Perms.txt) that pops up. A copy of Perms.txt will be saved in the same directory the tool is run.


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#3
Rickles

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Hi,

 

I will follow the instructions tomorrow, my time.

 

I live in Australia.

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#4
Rickles

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Hi,

 

I followed the instructions and the result is posted below.

 

Regards

 

GrantPerms by Farbar 
Ran by Rick (administrator) at 2020-07-28 16:19:26
 
===============================================
\\?\c:\Windows\system32\OpenCL.dll
 
   Owner: BUILTIN\Administrators
 
   DACL(NP)(AI):
            NT AUTHORITY\SYSTEM   FULL   ALLOW   (I)
   BUILTIN\Administrators   FULL   ALLOW   (I)
   BUILTIN\Users   READ/EXECUTE   ALLOW   (I)
   APPLICATION PACKAGE AUTHORITY\ALL APPLICATION PACKAGES   READ/EXECUTE   ALLOW   (I)
   APPLICATION PACKAGE AUTHORITY\ALL RESTRICTED APPLICATION PACKAGES   READ/EXECUTE   ALLOW   (I)

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#5
Rickles

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Hi,

 

Good news!

 

I opened the program that has been causing the problem and it started up with no warning pop ups.

 

Sorry about the initial confusion but I forgot to get a Print Screen of the popup.

 

All cured and once again the Geeks to Go have triumphed.

 

It is good to know that you guys are always there to help.

 

Regards and thank you.


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#6
RKinner

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Glad that seems to have helped.  If it comes back, update your video driver or reinstall it.


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