[librarianonloan]

Dell 9010 w/ Intel i-5 3570 3.4mHz CPU

10GB RAM

2TB Seagate Barracuda HDD (about 6 mth. old) WIN 10 Pro

750GB  WD HDD (much older) WIN 7 Pro

 

     Around June, 2020, I bought a new 2TB HDD and loaded WIN 10 onto it. 

Sept.,2020, it would only open as far as the troubleshooting dialog. Nothing

worked to make it boot.

      I did a complete format and a new, clean install of WIN 10, again. I moved

my personal files from the 750GB HDD and re-downloaded my programs

from the Internet. I ran Avast A/V, Malwarebytes, and Spybot S&D on the

750GB before I moved anything and again on the 2TB after downloading

everything. No problems were found.

       Now, 3 days ago, I did a restart and the 2TB would not boot again. The

 dots chased themselves below the Windows icon for several minutes then

the screen went blank. It did this after cold boots (3), before it went to the

troubleshooting dialog. I chose to try a Restore (I had been setting a Restore

point everyday for the last week). When I started the procedure, It showed the

Computer name as my dead wife's name ( NOT JOKING). I've ALWAYS used 

the user name I use here on this HDD - NOTHING else. Then it asked for a 

password (which I ALWAYS leave blank). I did another cold boot, but it never goes

past the blank screen.

I ran a detailed Dell Diagnostic on my hardware -- everything Passed.

Please help.​​​​

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Hi and welcome.

 

Lets give it a try.

 

Please download Farbar Recovery Scan Tool and save it to a flash drive.

 

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

 

Boot in the Recovery Environment

• Plug your USB Flash Drive in the infected computer

• To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below:

• Restart the computer

• Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears

• Use the arrow keys to select Repair your computer, and press on Enter

• Select your keyboard layout (US, French, etc.) and click on Next

• Click on Command Prompt to open the command prompt

Note: If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums.

• To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums

Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial.

• To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums

Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums.

 

Once in the command prompt

• In the command prompt, type notepad and press on Enter

• Notepad will open. Click on the File menu and select Open

• Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad

• In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe) and press on Enter

• Note: Replace the letter e with the drive letter of your USB Flash Drive

• FRST will open

• Click on Yes to accept the disclaimer

• Put a check mark on List BCD

• Click on the Scan button and wait for it to complete

• A log called frst.txt will be saved on your USB Flash Drive. Post it in your next reply

[JSntgRvr]

Hi and welcome.

 

Lets give it a try.

 

Please download Farbar Recovery Scan Tool and save it to a flash drive.

 

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

 

Boot in the Recovery Environment

• Plug your USB Flash Drive in the infected computer

• To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below:

• Restart the computer

• Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears

• Use the arrow keys to select Repair your computer, and press on Enter

• Select your keyboard layout (US, French, etc.) and click on Next

• Click on Command Prompt to open the command prompt

Note: If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums.

• To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums

Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial.

• To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums

Note: If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums.

 

Once in the command prompt

• In the command prompt, type notepad and press on Enter

• Notepad will open. Click on the File menu and select Open

• Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad

• In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe) and press on Enter

• Note: Replace the letter e with the drive letter of your USB Flash Drive

• FRST will open

• Click on Yes to accept the disclaimer

• Put a check mark on List BCD

• Click on the Scan button and wait for it to complete

• A log called frst.txt will be saved on your USB Flash Drive. Post it in your next reply

[JSntgRvr]

Due to the lack of feedback, this topic is closed.