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File Explorer Keeps Crashing [Closed]


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#16
lucille123

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Lol, shoot, I think I am having problems locating Word Diagnose.  When I pull up the options menu from the Word screen I can't see where to diagnose.  The menu is General, Display, Proofing, Save, Language, Ease of Access, Advanced, Customize Ribbon, Quick Access Toolbar, Add ins, and Trust Center.  I have tried to find it through google, but for some reason, I'm not figuring it out. I can see there's a tool to diagnose Office online for download.


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#17
lucille123

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Lol, shoot, I think I am having problems locating Word Diagnose.  When I pull up the options menu from the Word screen I can't see where to diagnose.  The menu is General, Display, Proofing, Save, Language, Ease of Access, Advanced, Customize Ribbon, Quick Access Toolbar, Add ins, and Trust Center.  I have tried to find it through google, but for some reason, I'm not figuring it out. I can see there's a tool to diagnose Office online for download.


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#18
lucille123

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Sorry for the multiple posts, lol. I think by looking at the apps and features menu for Mircosoft Office, I can run a repair under the reset menu.  Under the reset menu there's a repair button and a reset button.  Under the repair button it says, "If the app isn't working right, we can try to repair it.  The app's data won't be affected."  Should I run that?


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#19
JSntgRvr

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Please do. Keep me posted.
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#20
lucille123

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I ran the repair and received a green check mark. I rebooted and tried to open a word doc from the File Explorer to no avail.  I could do the reset button, but it says it will delete the apps data.  I'm not sure what exactly that means.


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#21
JSntgRvr

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If your documents are in your documents folder, I don't know what data will be removed. I am not familiar with that version. If the application is not working, I will go for it, or reinstall.


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#22
lucille123

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I tried the reset today and when I rebooted one file opened.  The next two I tried crashed the file explorer.  I'll try uninstalling and reinstalling tomorrow, when I have the activation key info.


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#23
JSntgRvr

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:thumbsup:


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#24
JSntgRvr

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How is it doing?


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#25
JSntgRvr

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Due to lack of feedback, this topic has been closed.

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