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Computer does not recognize newly installed printer

Canon printer

Best Answer zep516 , 20 February 2021 - 03:48 PM

Hello jsaklas, See link below for possible solution. https://community.us...ter/td-p/206465 Go to the full post »


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#1
jsaklas

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My Canon MX 880 just sort of died, so want to install a used Canon MX922.  I'm operating a fairly new Dell Desktop running Windows 10.

 

I added the 922 in the Printers window and it shows the printer as "Ready" with the green check mark.

 

The computer is connected via a cable to a USB port on the  computer.

 

I downloaded the appropriate driver from Canon   mp68-win-mx920-1_01-ea32_2.exe   when I run this program it hangs up at the "Connect Cable" window with the  error message:  Caution! Cannot detect the printer.  Check that the printer is on and that the cable ...............etc., etc.

 

Help would be appreciated.


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#2
zep516

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✓  Best Answer

Hello jsaklas,

 

See link below for possible solution.

 

https://community.us...ter/td-p/206465


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#3
jsaklas

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Thank you.  In doing as you suggested, the printer loaded a Diagnose and Repair program that WORKED.  It appears it had to change to which LPT USB the printer was connected.

 

The problem has been solved.


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#4
zep516

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You're welcome !


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