Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Woke up to notice my D: drive is missing helllp

- - - - -

  • Please log in to reply

#1
EllaMe

EllaMe

    New Member

  • Member
  • Pip
  • 6 posts

Hi. I turned on my laptop this morning and went to look for something in my D drive, and found that it was not there. It's completely gone. I've tried everything. Now I need to turn it over to the geeks. Please, please help me find my lost d drive. It has every single thing in it that I own. Online that is.. :D I've been at this all day and I cannot figure it out myself.  Thank you in advance to every one of you who help me.


  • 0

Advertisements


#2
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 7,820 posts

What make and model is the laptop ?

 

Is your D drive a hard disk drive or partition or a CD/DVD drive or what?

 

Tell us everything you have tried so far.

 

I'll be back later after work...


  • 0

#3
123Runner

123Runner

    Member 4k

  • Member
  • PipPipPipPipPipPipPip
  • 4,502 posts

Or is the D drive in a USB caddy?


  • 0

#4
EllaMe

EllaMe

    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts

Hi. Thanks for your responses. I'm sorry I didn't get back here this morning. It showed back up again late last night. In the morning it was gone, last night it was back. Go figure. Do either of you know how it could have happened, and why it would have been hidden?

 

My laptop is an Alienware m17. It has 16g of installed physical ram. I have the regular C: drive and an internal SSD that is 1T. I am not sure what else you would want to know about the system information. But all the sudden waking up to my drive being missing was pretty much horrifying for me. I have everything on it. Well today I went out and got an external hard drive. I might even get two, and put everything on both.  :D  

 

Again, thank you for responding. I appreciate it a lot.

Take care.

 

You can ask me other questions if you want, or close the thread. I'm just glad it found it's way back home. :laughing:


  • 0

#5
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 7,820 posts

Very good idea to back up the drive.

 

C: drive and an internal SSD that is 1T.

 

So is the SSD the "D" drive ?   Just curious.


  • 0

#6
EllaMe

EllaMe

    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts

Ok, so. I was very wrong. I'm so sorry. Yes my d: drive was missing. Lost in the morning, came back at night.

 

I looked at my system information and I learned that my C: is my SSD and it has 460 GB. My D: says DATA drive. HDD and it is 931 GB.

 

I don't understand any of that. Maybe you could help me to understand the difference between the two? Thanks I'd appreciate it a lot.


  • 0

#7
zep516

zep516

    Trusted Helper

  • Malware Removal
  • 7,820 posts
Hello,
 
Can you do this for me when time permits.
 
Please download MiniToolBox http://download.blee...MiniToolBox.exeand run it.
 
Checkmark following boxes:
 
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
  • List Restore Points
  • Click Go and post the result.

    • 0

    #8
    EllaMe

    EllaMe

      New Member

    • Topic Starter
    • Member
    • Pip
    • 6 posts

    Ok, here are the results:

     

     

    MiniToolBox by Farbar  Version: 17-06-2016
    Ran by Butterfly (administrator) on 24-09-2021 at 08:56:48
    Running from "D:\!Downloads"
    Microsoft Windows 10 Home  (X64)
    Model: Alienware m17 Manufacturer: Alienware
    Boot Mode: Normal
    ***************************************************************************

    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (09/23/2021 05:00:26 PM) (Source: VSS) (User: )
    Description: Volume Shadow Copy Service error: Unexpected error calling routine QueryFullProcessImageNameW.  hr = 0x80070006, The handle is invalid.
    .


    Operation:
       Executing Asynchronous Operation

    Context:
       Current State: DoSnapshotSet

    Error: (09/23/2021 02:14:16 PM) (Source: Application Error) (User: )
    Description: Faulting application name: SLPlugin.exe, version: 0.0.0.0, time stamp: 0x603e766e
    Faulting module name: libcef.dll_unloaded, version: 81.3.10.0, time stamp: 0x5eac9798
    Exception code: 0xc0000005
    Fault offset: 0x00000000021b42a0
    Faulting process id: 0x4780
    Faulting application start time: 0xSLPlugin.exe0
    Faulting application path: SLPlugin.exe1
    Faulting module path: SLPlugin.exe2
    Report Id: SLPlugin.exe3
    Faulting package full name: SLPlugin.exe4
    Faulting package-relative application ID: SLPlugin.exe5

    Error: (09/23/2021 01:03:30 PM) (Source: Application Error) (User: )
    Description: Faulting application name: SLPlugin.exe, version: 0.0.0.0, time stamp: 0x603e766e
    Faulting module name: libcef.dll_unloaded, version: 81.3.10.0, time stamp: 0x5eac9798
    Exception code: 0xc0000005
    Fault offset: 0x00000000021b42a0
    Faulting process id: 0x35c4
    Faulting application start time: 0xSLPlugin.exe0
    Faulting application path: SLPlugin.exe1
    Faulting module path: SLPlugin.exe2
    Report Id: SLPlugin.exe3
    Faulting package full name: SLPlugin.exe4
    Faulting package-relative application ID: SLPlugin.exe5

    Error: (09/22/2021 02:07:48 PM) (Source: VSS) (User: )
    Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
    .
    This is often caused by incorrect security settings in either the writer or requestor process.


    Operation:
       Gathering Writer Data

    Context:
       Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
       Writer Name: System Writer
       Writer Instance ID: {5fb31f6d-f73f-48a4-a0cc-cbecb01fa1f0}

    Error: (09/22/2021 02:05:43 PM) (Source: VSS) (User: )
    Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
    .
    This is often caused by incorrect security settings in either the writer or requestor process.


    Operation:
       Gathering Writer Data

    Context:
       Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
       Writer Name: System Writer
       Writer Instance ID: {5fb31f6d-f73f-48a4-a0cc-cbecb01fa1f0}

    Error: (09/22/2021 08:03:24 AM) (Source: VSS) (User: )
    Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
    .
    This is often caused by incorrect security settings in either the writer or requestor process.


    Operation:
       Gathering Writer Data

    Context:
       Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
       Writer Name: System Writer
       Writer Instance ID: {5fb31f6d-f73f-48a4-a0cc-cbecb01fa1f0}

    Error: (09/22/2021 08:01:24 AM) (Source: VSS) (User: )
    Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
    .
    This is often caused by incorrect security settings in either the writer or requestor process.


    Operation:
       Gathering Writer Data

    Context:
       Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
       Writer Name: System Writer
       Writer Instance ID: {5fb31f6d-f73f-48a4-a0cc-cbecb01fa1f0}

    Error: (09/22/2021 06:41:07 AM) (Source: Application Error) (User: )
    Description: Faulting application name: wwahost.exe, version: 10.0.19041.789, time stamp: 0x9bbd7506
    Faulting module name: NahimicOSD.dll, version: 2.2.12.899, time stamp: 0x606c199b
    Exception code: 0xc0000005
    Fault offset: 0x00000000000157e0
    Faulting process id: 0x2dc8
    Faulting application start time: 0xwwahost.exe0
    Faulting application path: wwahost.exe1
    Faulting module path: wwahost.exe2
    Report Id: wwahost.exe3
    Faulting package full name: wwahost.exe4
    Faulting package-relative application ID: wwahost.exe5

    Error: (09/22/2021 06:41:06 AM) (Source: Application Error) (User: )
    Description: Faulting application name: AWCC.exe, version: 5.3.2.0, time stamp: 0x60c3e48c
    Faulting module name: KERNELBASE.dll, version: 10.0.19041.1202, time stamp: 0xc9db1934
    Exception code: 0xc000027b
    Fault offset: 0x000000000010be3e
    Faulting process id: 0x2c84
    Faulting application start time: 0xAWCC.exe0
    Faulting application path: AWCC.exe1
    Faulting module path: AWCC.exe2
    Report Id: AWCC.exe3
    Faulting package full name: AWCC.exe4
    Faulting package-relative application ID: AWCC.exe5

    Error: (09/22/2021 06:40:52 AM) (Source: Application Error) (User: )
    Description: Faulting application name: FreemakeUtilsService.exe, version: 1.0.0.0, time stamp: 0x5d37fb41
    Faulting module name: KERNELBASE.dll, version: 10.0.19041.1202, time stamp: 0x448a4f5d
    Exception code: 0xe0434352
    Fault offset: 0x0012b5b2
    Faulting process id: 0x1204
    Faulting application start time: 0xFreemakeUtilsService.exe0
    Faulting application path: FreemakeUtilsService.exe1
    Faulting module path: FreemakeUtilsService.exe2
    Report Id: FreemakeUtilsService.exe3
    Faulting package full name: FreemakeUtilsService.exe4
    Faulting package-relative application ID: FreemakeUtilsService.exe5


    System errors:
    =============
    Error: (09/23/2021 10:12:20 PM) (Source: Service Control Manager) (User: )
    Description: The Mozilla Maintenance Service service terminated with the following error:
    %%1 = Incorrect function.


    Error: (09/22/2021 06:40:58 AM) (Source: Service Control Manager) (User: )
    Description: The Freemake Improver service failed to start due to the following error:
    %%1053 = The service did not respond to the start or control request in a timely fashion.


    Error: (09/22/2021 06:40:58 AM) (Source: Service Control Manager) (User: )
    Description: A timeout was reached (60000 milliseconds) while waiting for the Freemake Improver service to connect.

    Error: (09/22/2021 06:40:49 AM) (Source: EventLog) (User: )
    Description: The previous system shutdown at 12:17:24 AM on ‎9/‎22/‎2021 was unexpected.

    Error: (09/22/2021 06:40:29 AM) (Source: Microsoft-Windows-Kernel-Boot) (User: NT AUTHORITY)
    Description: 3221225684A fatal error occurred processing the restoration data.

    Error: (09/21/2021 05:15:13 PM) (Source: Service Control Manager) (User: )
    Description: The Freemake Improver service failed to start due to the following error:
    %%1053 = The service did not respond to the start or control request in a timely fashion.


    Error: (09/21/2021 05:15:13 PM) (Source: Service Control Manager) (User: )
    Description: A timeout was reached (60000 milliseconds) while waiting for the Freemake Improver service to connect.

    Error: (09/21/2021 05:15:04 PM) (Source: EventLog) (User: )
    Description: The previous system shutdown at 4:57:40 PM on ‎9/‎21/‎2021 was unexpected.

    Error: (09/21/2021 05:14:50 PM) (Source: Microsoft-Windows-Kernel-Boot) (User: NT AUTHORITY)
    Description: 3221225684A fatal error occurred processing the restoration data.

    Error: (09/21/2021 04:53:47 PM) (Source: Service Control Manager) (User: )
    Description: The Freemake Improver service failed to start due to the following error:
    %%1053 = The service did not respond to the start or control request in a timely fashion.



    Microsoft Office Sessions:
    =========================
    Error: (09/23/2021 05:00:26 PM) (Source: VSS)(User: )
    Description: QueryFullProcessImageNameW0x80070006, The handle is invalid.


    Operation:
       Executing Asynchronous Operation

    Context:
       Current State: DoSnapshotSet

    Error: (09/23/2021 02:14:16 PM) (Source: Application Error)(User: )
    Description: SLPlugin.exe0.0.0.0603e766elibcef.dll_unloaded81.3.10.05eac9798c000000500000000021b42a0478001d7b0bfe25e55c0C:\Program Files\Firestorm-Releasex64\SLPlugin.exelibcef.dlle564d48d-d203-4ad9-986c-7b6089894d76

    Error: (09/23/2021 01:03:30 PM) (Source: Application Error)(User: )
    Description: SLPlugin.exe0.0.0.0603e766elibcef.dll_unloaded81.3.10.05eac9798c000000500000000021b42a035c401d7b0b5ffc603eaC:\Program Files\Firestorm-Releasex64\SLPlugin.exelibcef.dll4428e8de-370c-4ad7-9b54-9e8258927d07

    Error: (09/22/2021 02:07:48 PM) (Source: VSS)(User: )
    Description: 0x80070005, Access is denied.


    Operation:
       Gathering Writer Data

    Context:
       Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
       Writer Name: System Writer
       Writer Instance ID: {5fb31f6d-f73f-48a4-a0cc-cbecb01fa1f0}

    Error: (09/22/2021 02:05:43 PM) (Source: VSS)(User: )
    Description: 0x80070005, Access is denied.


    Operation:
       Gathering Writer Data

    Context:
       Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
       Writer Name: System Writer
       Writer Instance ID: {5fb31f6d-f73f-48a4-a0cc-cbecb01fa1f0}

    Error: (09/22/2021 08:03:24 AM) (Source: VSS)(User: )
    Description: 0x80070005, Access is denied.


    Operation:
       Gathering Writer Data

    Context:
       Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
       Writer Name: System Writer
       Writer Instance ID: {5fb31f6d-f73f-48a4-a0cc-cbecb01fa1f0}

    Error: (09/22/2021 08:01:24 AM) (Source: VSS)(User: )
    Description: 0x80070005, Access is denied.


    Operation:
       Gathering Writer Data

    Context:
       Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
       Writer Name: System Writer
       Writer Instance ID: {5fb31f6d-f73f-48a4-a0cc-cbecb01fa1f0}

    Error: (09/22/2021 06:41:07 AM) (Source: Application Error)(User: )
    Description: wwahost.exe10.0.19041.7899bbd7506NahimicOSD.dll2.2.12.899606c199bc000000500000000000157e02dc801d7afb77c36b27dC:\WINDOWS\system32\wwahost.exeC:\ProgramData\A-Volute\DellInc.AlienwareSoundCenter\Modules\ScheduledModules\x64\NahimicOSD.dll0228133d-e3a2-4d77-aa91-b0e7bf9cc1ca4DF9E0F8.Netflix_6.97.752.0_x64__mcm4njqhnhss8Netflix.App

    Error: (09/22/2021 06:41:06 AM) (Source: Application Error)(User: )
    Description: AWCC.exe5.3.2.060c3e48cKERNELBASE.dll10.0.19041.1202c9db1934c000027b000000000010be3e2c8401d7afb77beefd38C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.3.2.0_x64__htrsf667h5kn2\AWCC.exeC:\WINDOWS\System32\KERNELBASE.dlla2469453-cbde-4a2c-8d4a-27d0d8c78688DellInc.AlienwareCommandCenter_5.3.2.0_x64__htrsf667h5kn2App

    Error: (09/22/2021 06:40:52 AM) (Source: Application Error)(User: )
    Description: FreemakeUtilsService.exe1.0.0.05d37fb41KERNELBASE.dll10.0.19041.1202448a4f5de04343520012b5b2120401d7afb7751f0e9bC:\ProgramData\Freemake\FreemakeUtilsService\FreemakeUtilsService.exeC:\WINDOWS\System32\KERNELBASE.dlleb8dfe10-072d-4270-b7a6-23450a9ece38


    CodeIntegrity Errors:
    ===================================
      Date: 2021-08-25 18:35:32.5730000Z
      Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\Installer\MSIFD7C.tmp because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

      Date: 2021-07-18 08:11:44.0640000Z
      Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Mozilla Firefox\firefox.exe) attempted to load \Device\HarddiskVolume5\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Microsoft signing level requirements.

      Date: 2021-07-03 06:38:16.5680000Z
      Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Mozilla Firefox\firefox.exe) attempted to load \Device\HarddiskVolume5\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Microsoft signing level requirements.

      Date: 2021-06-23 07:34:21.7920000Z
      Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Mozilla Firefox\firefox.exe) attempted to load \Device\HarddiskVolume5\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Microsoft signing level requirements.

      Date: 2021-06-07 20:32:23.1640000Z
      Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Mozilla Firefox\firefox.exe) attempted to load \Device\HarddiskVolume5\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Microsoft signing level requirements.

      Date: 2021-05-29 18:11:02.6540000Z
      Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Mozilla Firefox\firefox.exe) attempted to load \Device\HarddiskVolume5\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Microsoft signing level requirements.

      Date: 2021-05-08 16:43:02.0450000Z
      Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Mozilla Firefox\firefox.exe) attempted to load \Device\HarddiskVolume5\Program Files\Malwarebytes\Anti-Malware\mbae64.dll that did not meet the Microsoft signing level requirements.

      Date: 2021-04-28 21:36:26.3650000Z
      Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bitdefender Antivirus Free\bdamsi\265232484547332704\antimalware_provider64.dll that did not meet the Windows signing level requirements.

      Date: 2021-04-28 21:35:56.6350000Z
      Description: Code Integrity determined that a process (\Device\HarddiskVolume5\ProgramData\Microsoft\Windows Defender\Platform\4.18.2103.7-0\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bitdefender Antivirus Free\bdamsi\265232484547332704\antimalware_provider64.dll that did not meet the Microsoft signing level requirements.

      Date: 2021-04-28 21:35:56.6140000Z
      Description: Code Integrity determined that a process (\Device\HarddiskVolume5\ProgramData\Microsoft\Windows Defender\Platform\4.18.2103.7-0\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Bitdefender Antivirus Free\bdamsi\265232484547332704\antimalware_provider64.dll that did not meet the Microsoft signing level requirements.


    =========================== Installed Programs ============================

    7-Zip 19.00 (x64) (HKLM\...\7-Zip) (Version: 19.00 - Igor Pavlov)
    Alienware Command Center Suite (HKLM\...\{8C039644-A3A6-4C96-95C4-5A68A9F9F5B0}) (Version: 5.3.2.0 - Dell Inc) Hidden
    Alienware Command Center Suite (HKLM-x32\...\InstallShield_{8C039644-A3A6-4C96-95C4-5A68A9F9F5B0}) (Version: 5.3.2.0 - Dell Inc)
    Alienware Digital Delivery Services (HKLM-x32\...\{560DFD4A-23E2-45DD-A223-A4B3FA356913}) (Version: 4.0.92.0 - Dell Inc.)
    Alienware Mobile Connect Drivers (HKLM\...\{ECBD6F90-6F84-4711-9922-F26122B2C942}) (Version: 1.3.6845 - Screenovate Technologies Ltd.)
    Alienware OC Controls (HKLM-x32\...\{0d2346ba-cfca-48c8-a8f7-b142232d8544}) (Version: 1.3.32.1360 - Dell Inc)
    Alienware OCControls Service Installer (HKLM\...\{345C20F8-255B-42DA-B150-5C04BFF5B5A0}) (Version: 1.3.32.1360 - DELL Inc) Hidden
    Alienware SupportAssist OS Recovery Plugin for Alienware Update (HKLM\...\{900D0BCD-0B86-4DAA-B639-89BE70449569}) (Version: 5.4.1.14954 - Dell Inc.) Hidden
    Alienware SupportAssist OS Recovery Plugin for Alienware Update (HKLM-x32\...\{ec40a028-983b-4213-af2c-77ed6f6fe1d5}) (Version: 5.4.1.14954 - Dell Inc.)
    Alienware SupportAssist Remediation (HKLM\...\{795931D8-2EBF-4969-A678-4219B161F676}) (Version: 5.4.3.15135 - Dell Inc.) Hidden
    Alienware SupportAssist Remediation (HKLM-x32\...\{555298fa-14a9-48f2-a7a0-9602f31785da}) (Version: 5.4.3.15135 - Dell Inc.)
    Alienware Update for Windows 10 (HKLM\...\{41D2D254-D869-4CD8-B440-5DF49083C4BA}) (Version: 4.3.0 - Dell Inc.)
    Amazon Kindle (HKCU\...\Amazon Kindle) (Version: 1.32.0.61109 - Amazon)
    Any Audio Converter 6.3.8 (HKLM-x32\...\Any Audio Converter) (Version: 6.3.8 - Anvsoft)
    Any Video Converter 7.1.3 (HKLM-x32\...\Any Video Converter) (Version: 7.1.3 - Anvsoft)
    Audacity 2.3.2 (HKLM-x32\...\Audacity_is1) (Version: 2.3.2 - Audacity Team)
    Bandicam (HKLM-x32\...\Bandicam) (Version: 4.6.5.1757 - Bandicam.com)
    Bandicam MPEG-1 Decoder (HKLM-x32\...\BandiMPEG1) (Version:  - Bandicam.com)
    Bitdefender Agent (HKLM\...\Bitdefender Agent) (Version: 25.0.1.194 - Bitdefender)
    CutePDF Writer 3.2 (HKLM\...\CutePDF Writer Installation) (Version:  3.2 - Acro Software Inc.)
    Dynamic Application Loader Host Interface Service (HKLM\...\{90BC69B6-C3DD-45E3-B2EE-354635A0329B}) (Version: 1.0.0.0 - Intel Corporation) Hidden
    Firestorm-Releasex64 (HKLM\...\Firestorm-Releasex64) (Version: 6.4.13.63251 - The Phoenix Firestorm Project, Inc.)
    GIMP 2.10.10 (HKLM\...\GIMP-2_is1) (Version: 2.10.10 - The GIMP Team)
    Google Chrome (HKLM-x32\...\Google Chrome) (Version: 94.0.4606.54 - Google LLC)
    GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GpxCommon.Oss) (Version: 7.1 - NVIDIA Corporation) Hidden
    HP Dropbox Plugin (HKLM-x32\...\{D12BC084-97D6-438A-AA7C-5962608D17A0}) (Version: 36.0.41.58587 - HP)
    HP Google Drive Plugin (HKLM-x32\...\{BFA42100-DB54-467A-BB87-CF70732B4065}) (Version: 36.0.41.58587 - HP)
    HP OfficeJet 3830 series Basic Device Software (HKLM\...\{165CDB14-4CD3-4D4D-A38A-3FF93FAAFD5C}) (Version: 40.11.1119.1786 - HP Inc.)
    HP OfficeJet 3830 series Help (HKLM-x32\...\{1FCCD112-2F27-463D-8C36-1D5C29A3BB3E}) (Version: 35.0.0 - Hewlett Packard)
    HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.9572 - HP)
    Intel® Chipset Device Software (HKLM-x32\...\{70281077-96c3-4f75-938c-dc4746110c00}) (Version: 10.1.17903.8106 - Intel® Corporation)
    Intel® Dynamic Platform and Thermal Framework (HKLM-x32\...\{654EE65D-FAA4-4EA6-8C07-DC94E6A304D4}) (Version: 8.5.10103.7263 - Intel Corporation)
    Intel® HID Event Filter (HKLM-x32\...\3FB06EEC-013D-4366-9918-71B97DFB84EB) (Version: 2.2.1.375 - Intel Corporation)
    Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 2110.15.0.2210 - Intel Corporation)
    Intel® Serial IO (HKLM\...\{9FD91C5C-44AE-4D9D-85BE-AE52816B0294}) (Version: 30.100.2020.7 - Intel Corporation)
    Intel® Trusted Connect Service Client x86 (HKLM-x32\...\{C9552825-7BF2-4344-BA91-D3CD46F4C441}) (Version: 1.56.87.0 - Intel Corporation) Hidden
    Intel® Trusted Connect Services Client (HKLM-x32\...\{05817e4d-5f15-49b4-afec-7edb31fc7dd6}) (Version: 1.56.87.0 - Intel Corporation) Hidden
    Intel® Integrated Sensor Solution (HKLM-x32\...\{7fb0d71c-0a5d-4a01-8db5-9b9856ebadb2}) (Version: 3.10.100.3920 - Intel Corporation)
    ISS_Drivers_x64 (HKLM\...\{7E8ACE34-3B99-4F51-B751-8A51B6DE3317}) (Version: 3.10.100.3920 - Intel Corporation) Hidden
    Killer Ethernet Performance Driver Suite UWD (HKLM\...\{831B9B57-4549-49E3-88AD-8B209C2181A7}) (Version: 2.4.1549 - Rivet Networks)
    Killer Wireless Driver UWD (HKLM\...\{D9007C95-A9B6-41FD-B6DF-B97DFFC4BE84}) (Version: 2.3.1513 - Rivet Networks)
    Krita (x64) 4.2.0 (HKLM\...\Krita_x64) (Version: 4.2.0.0 - Krita Foundation)
    Malwarebytes version 4.4.6.132 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 4.4.6.132 - Malwarebytes)
    Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 93.0.961.52 - Microsoft Corporation)
    Microsoft Edge Update (HKLM-x32\...\Microsoft Edge Update) (Version: 1.3.151.27 - )
    Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 21.160.0808.0002 - Microsoft Corporation)
    Microsoft SQL Server Compact 4.0 SP1 x64 ENU (HKLM\...\{78909610-D229-459C-A936-25D92283D3FD}) (Version: 4.0.8876.1 - Microsoft Corporation)
    Microsoft Update Health Tools (HKLM\...\{7B981965-2FBC-433C-B4B3-E183EE97CD29}) (Version: 2.83.0.0 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
    Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
    Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820 (HKLM-x32\...\{852adda4-4c78-4a38-b583-c0b360a329d6}) (Version: 14.23.27820.0 - Microsoft Corporation)
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820 (HKLM-x32\...\{45231ab4-69fd-486a-859d-7a59fcd11013}) (Version: 14.23.27820.0 - Microsoft Corporation)
    Mozilla Firefox (x64 en-US) (HKLM\...\Mozilla Firefox 92.0.1 (x64 en-US)) (Version: 92.0.1 - Mozilla)
    Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 67.0 - Mozilla)
    NVAPI Monitor plugin for NvContainer (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvContainer.NvapiMonitor) (Version: 1.33 - NVIDIA Corporation) Hidden
    NVIDIA FrameView SDK 1.1.4923.29968894 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_FrameViewSdk) (Version: 1.1.4923.29968894 - NVIDIA Corporation)
    NVIDIA GeForce Experience 3.23.0.74 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.23.0.74 - NVIDIA Corporation)
    NVIDIA Graphics Driver 471.96 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 471.96 - NVIDIA Corporation)
    NVIDIA HD Audio Driver 1.3.38.60 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.38.60 - NVIDIA Corporation)
    NVIDIA PhysX System Software 9.19.0218 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.19.0218 - NVIDIA Corporation)
    NVIDIA USBC Driver 1.46.831.832 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_USBC) (Version: 1.46.831.832 - NVIDIA Corporation)
    NvModuleTracker (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvModuleTracker.Driver) (Version: 6.14.24370.22713 - NVIDIA Corporation) Hidden
    OBS Studio (HKLM-x32\...\OBS Studio) (Version: 24.0.3 - OBS Project)
    OptaneDowngradeGuard (HKLM\...\{86B0E6C1-32E0-42CC-BC4F-BF3C0730CECB}) (Version: 18.0.0.0 - Intel Corporation) Hidden
    Origin (HKLM-x32\...\Origin) (Version: 10.5.104.48966 - Electronic Arts, Inc.)
    PetzA 2.2.5 (HKLM-x32\...\PetzA_is1) (Version:  - Sherlock Software)
    Product Improvement Study for HP OfficeJet 3830 series (HKLM\...\{F1E13468-92EB-4AB7-8F1C-CC09A286C9B9}) (Version: 40.11.1119.1786 - HP Inc.)
    Qualcomm 11ac Wireless LAN&Bluetooth Installer (HKLM-x32\...\{E7086B15-806E-4519-A876-DBA9FDDE9A13}) (Version: 11.0.0.10495 - Qualcomm)
    Realtek Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.8996.1 - Realtek Semiconductor Corp.)
    RstDowngradeGuard (HKLM\...\{13C2A26E-7AD4-4D82-BB4F-DEA6E871B958}) (Version: 18.0.0.0 - Intel Corporation) Hidden
    SageThumbs 2.0.0.23 (HKLM\...\SageThumbs) (Version: 2.0.0.23 - Cherubic Software)
    SecondLifeViewer (HKLM\...\SecondLifeViewer) (Version: 6.4.23.562623 - Linden Research, Inc.)
    SimCity 4  (HKLM-x32\...\{3F0D0ABE-CDAF-431A-00BC-CBBE018EA74E}) (Version: 1.1.0.4 - Electronic Arts)
    SimCity™ (HKLM-x32\...\{F70FDE4B-8F86-4eb6-8C8E-636EC89F6419}) (Version: 4.0.98.0213 - Electronic Arts)
    Sims 4 Tray Importer (S4TI) 1.9.8.0 (HKLM-x32\...\{8665A9CC-9652-4F31-907A-DE2E7A8E8E97}_is1) (Version: 1.9.8.0 - TeameeVo)
    Skype version 8.75 (HKLM-x32\...\Skype_is1) (Version: 8.75 - Skype Technologies S.A.)
    The Sims™ 4 (HKLM-x32\...\{48EBEBBF-B9F8-4520-A3CF-89A730721917}) (Version: 1.80.69.1030 - Electronic Arts Inc.)
    The Sims™ 4 Paranormal Stuff Pack (HKLM-x32\...\{48EBEBBF-B9F8-4520-A3CF-89A730721917}_The Sims 4 Paranormal Stuff Pack) (Version: 39.0.128.1020 - Electronic Arts Inc.)
    The Sims™ 4 Snowy Escape (HKLM-x32\...\{48EBEBBF-B9F8-4520-A3CF-89A730721917}_The Sims 4 Snowy Escape) (Version: 38.0.175.1020 - Electronic Arts Inc.)
    VdhCoApp 1.3.0 (HKLM\...\weh-iss-net.downloadhelper.coapp_is1) (Version:  - DownloadHelper)
    VideoProc (HKLM-x32\...\VideoProc) (Version: 4.0 - Digiarty, Inc.)
    Windows PC Health Check (HKLM\...\{3118F02F-61BE-4B8B-AA53-C5F81960936A}) (Version: 3.0.2109.14001 - Microsoft Corporation)
    WinRAR 5.71 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.71.0 - win.rar GmbH)

    ========================= Memory info: ===================================

    Percentage of memory in use: 59%
    Total physical RAM: 16180.3 MB
    Available physical RAM: 6506.02 MB
    Total Virtual: 27444.3 MB
    Available Virtual: 12164.92 MB

    ========================= Partitions: =====================================

    1 Drive c: (OS) (Fixed) (Total:460.55 GB) (Free:305.54 GB) NTFS
    2 Drive d: (DATA) (Fixed) (Total:931.39 GB) (Free:528.22 GB) NTFS

    ========================= Users: ========================================

    User accounts for \\---------

    Administrator            Butterfly                DefaultAccount           
    Guest                    WDAGUtilityAccount       

    ========================= Restore Points ==================================

    23-09-2021 04:50:16 Installed Windows PC Health Check

    **** End of log ****


    • 0

    #9
    zep516

    zep516

      Trusted Helper

    • Malware Removal
    • 7,820 posts

    Hi,

     

    Not a 100 percent sure what's going on. The unit Laptop ships with 1T. But the way that looks it has more.....

     

    I have asked someone to explain it to me.

     

    Did you purchase it new ?


    • 0

    #10
    EllaMe

    EllaMe

      New Member

    • Topic Starter
    • Member
    • Pip
    • 6 posts

    So, I found the system info in the cmd prompt. Some of this might answer your questions. Maybe you can figure out why there were so many  errors, and why my d drive when missing for a day. And, thanks again.

     

     

     

    Host Name:                 ----------------------
    OS Name:                   Microsoft Windows 10 Home
    OS Version:                10.0.19043 N/A Build 19043
    OS Manufacturer:           Microsoft Corporation
    OS Configuration:          Standalone Workstation
    OS Build Type:             Multiprocessor Free
    Registered Owner:          -----------------
    Registered Organization:   N/A
    Product ID:                00325-81362-83130-AAOEM
    Original Install Date:     10/15/2020, 3:57:33 PM
    System Boot Time:          9/22/2021, 6:40:28 AM
    System Manufacturer:       Alienware
    System Model:              Alienware m17
    System Type:               x64-based PC
    Processor(s):              1 Processor(s) Installed.
                               [01]: Intel64 Family 6 Model 158 Stepping 10 GenuineIntel ~1706 Mhz
    BIOS Version:              Alienware 2.6.0, 10/20/2020
    Windows Directory:         C:\WINDOWS
    System Directory:          C:\WINDOWS\system32
    Boot Device:               \Device\HarddiskVolume3
    System Locale:             en-us;English (United States)
    Input Locale:              en-us;English (United States)
    Time Zone:                 (UTC-08:00) Pacific Time (US & Canada)
    Total Physical Memory:     16,180 MB
    Available Physical Memory: 8,073 MB
    Virtual Memory: Max Size:  27,444 MB
    Virtual Memory: Available: 11,945 MB
    Virtual Memory: In Use:    15,499 MB
    Page File Location(s):     C:\pagefile.sys
    Domain:                    WORKGROUP
    Logon Server:              \\-------------------
    Hotfix(s):                 11 Hotfix(s) Installed.
                               [01]: KB5004331
                               [02]: KB4562830
                               [03]: KB4577266
                               [04]: KB4577586
                               [05]: KB4580325
                               [06]: KB4586864
                               [07]: KB4589212
                               [08]: KB4593175
                               [09]: KB5000736
                               [10]: KB5005565
                               [11]: KB5005699
    Network Card(s):           3 NIC(s) Installed.
                               [01]: Qualcomm QCA61x4A 802.11ac Wireless Adapter
                                     Connection Name: Wi-Fi
                                     DHCP Enabled:    Yes
                                     DHCP Server:    
                                     IP address(es)                        
                               [02]: Killer E2500 Gigabit Ethernet Controller
                                     Connection Name: Ethernet
                                     Status:          Media disconnected
                               [03]: Bluetooth Device (Personal Area Network)
                                     Connection Name: Bluetooth Network Connection 3
                                     Status:          Media disconnected
    Hyper-V Requirements:      VM Monitor Mode Extensions: Yes
                               Virtualization Enabled In Firmware: Yes
                               Second Level Address Translation: Yes
                               Data Execution Prevention Available: Yes


    Edited by EllaMe, 24 September 2021 - 02:27 PM.

    • 0

    #11
    zep516

    zep516

      Trusted Helper

    • Malware Removal
    • 7,820 posts

    Hello,

     

    Looks like two drives, a  512GB SSD and a 1TB HDD, note the  Drive d: (DATA) (Fixed) (Total:931.39 GB) info, this is the amount normally reported for a 1TB mechanical HDD.

     

    My computer lists a lot of errors too and nothing is wrong. Windows logs errors for every little thing.

     

    I can't be certain why the drive disappeared. 


    • 0

    #12
    EllaMe

    EllaMe

      New Member

    • Topic Starter
    • Member
    • Pip
    • 6 posts

    Ok. Thanks so much for your help and for the time you put into this. I appreciate it a lot.


    • 0

    #13
    zep516

    zep516

      Trusted Helper

    • Malware Removal
    • 7,820 posts

    You're very welcome and have a nice weekend.


    • 0






    Similar Topics

    0 user(s) are reading this topic

    0 members, 0 guests, 0 anonymous users

    As Featured On:

    Microsoft Yahoo BBC MSN PC Magazine Washington Post HP