[BerDov]

About 2 weeks ago, speed of download was visibly reduced.  Three factors I can think of that may cause this:

 

Comast/Xfinity provider;

Modem went "bad" (it's a 5 y.o. Zoom 5354);

Browser (Firefox, MS Edge).

 

MS Edge seems to be slightly fast that Firefox but it is still a problem.

 

I just check Download/Upload speeds via several web sites:

 

Xfinity:                         117.9Mbps / 4.9 Mbps

Spectrum.com             6.0 / 6.0

att.com                        105.7 / 6.1

speakeasy.net             113.5 / 6.0

speedcheck.org           98.5 / 5.89

 

Ignoring spectrum.com, I should not have a problem but I do.

 

Any suggestions please?

[Advertisements]

Are you having the problem with more than one device?

 

It it is just one, let's collect some data:

 

Get the free version of Speccy:

http://www.filehippo...ownload_speccy/ 

(Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  
Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving),
File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  
(It will be near the top,  10-20  lines down.) Save the file.  Attach the file to your next post.  Attaching the log is the best option as it is too big for the forum.  Attaching is a multi step process.

First click on More Reply Options
Then scroll down to where you see
Choose File and click on it.  Point it at the file and hit Open.
Now click on Attach this file.

Also

 

Get Process Explorer

https://live.sysinte...com/procexp.exe

Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  
View and check Show Processes From All Users

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures


Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

Wait a full minute then:

File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.

 

If it's more than one then usually the ISP can do a loopback test to check things on their side.  Also try logging into the Zoom and see if it is reporting any errors.

[RKinner]

Are you having the problem with more than one device?

 

It it is just one, let's collect some data:

 

Get the free version of Speccy:

http://www.filehippo...ownload_speccy/ 

(Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  
Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving),
File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  
(It will be near the top,  10-20  lines down.) Save the file.  Attach the file to your next post.  Attaching the log is the best option as it is too big for the forum.  Attaching is a multi step process.

First click on More Reply Options
Then scroll down to where you see
Choose File and click on it.  Point it at the file and hit Open.
Now click on Attach this file.

Also

 

Get Process Explorer

https://live.sysinte...com/procexp.exe

Save it to your desktop then run it (Vista or Win7+ - right click and Run As Administrator).  
View and check Show Processes From All Users

View, Select Column, check Verified Signer, OK
Options, Verify Image Signatures


Click twice on the CPU column header  to sort things by CPU usage with the big hitters at the top.  

Wait a full minute then:

File, Save As, Save.  Note the file name.   Open the file  on your desktop and copy and paste the text to a reply.

 

If it's more than one then usually the ISP can do a loopback test to check things on their side.  Also try logging into the Zoom and see if it is reporting any errors.

[BerDov]

Thank you, RKinner, I will do this and more and report.

[BerDov]

The problem involved 3 computers, hardwired to the modem.

 

What confused me was the "normal" download speed of 100-120 Mbps so Comcast (our ISP) would say there is no problem on their part. Motorolla tech support (they apparently bought Zoom) was excellent but they also said they saw no problem, since the Download speed was over 100Mbps.

 

This morning, it occurred to me to simply unplug the modem for two minutes. This did the trick. Now images download almost instantly. So, the problem is solved for now, but I will keep an eye.

 

Thank you again, RKinner!

[123Runner]

Periodically the modem and router need to be reset (power cycled). Usually you unplug both then plug in the modem and then the router.

Glad it's fixed.

[BerDov]

Best Answer

Thank you! I did exactly that.