[dynocompe]

Its an older toshiba a660 running windows 10, the wifi will not turn on, i am pretty computer savy, I have uninstalled the drivers, reinstalled the drivers, i have used the keyboard buttons to turn the wifi on, i have went in settings and hit the wifi to turn on, it will not turn on. I have even changed out the wifi card, the wifi card gets recognized and installs, says its working, but wifi will not turn on to use it. reset winsock, network troubleshooter, nothing.  I have even reinstalled windows 10, but chose the option to keep my files when reinstalling, still wifi will not turn on. If I use a usb wifi card, the wifi works through the card, if i plug in an ethernet cable, i also get internet. I have reset the network settings on the laptop multiple times as well, still will not turn on. Do you think it worth trying a full reinstall of windows 10 to a factory reset? I am also thinking the motherboard is bad now, this is my fathers girlsfriends computer, she gave it to me to repair saying the computer wouldnt turn on for her, just shut off and wouldnt load windows again, kept shutting off, but when I got the computer, it worked fine was just slow like it was overheating, but it wasnt. So I gave the computer back to her after making sure everything was working good and no viruses, no overheating, tested hard drive, everything was clean and good. Once she got it back she said she couldnt get the wifi to turn on. I used the wifi the entire time at my house. So I took the laptop again, and when i got it to my house, and plugged it in, the laptop turned on fine, then shut off pretty quick, kept trying to turn on but then would shut off, the battery was so hot, I am surprised it didnt melt!! So I removed the battery and the laptop turned on as normal. I think the extreme heat may have ruined the motherbaord area by the wifi card? And probably what caused the problems intially and the first time I took the laptop, the battery never got hot like that the first time i had it. Like the battery was getting hot sometimes and sometimes not maybe?  I tested the laptop temperatures  the first time and also felt with my hand, it was normal cuz its what I thougth her problem was to begin with. 

So basically would a full reinstall of windows 10 to factory settings do anything different for me then the reinstall keeping the files? Shouldnt a windows 10 reinstall fix any issues if they were software related? Motherboard fried or do a full windows 10 reset? or something else?

Edited by dynocompe, 06 January 2022 - 01:32 AM.

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You might want to check if the battery was one that should have been recalled:

 

https://support.dyna...t=psaw0u-091001

 

If you go into Device Manager and look under Network Adapters and then right click on the Wifi adapter and select properties does it think the adapter is working?  

 

Have you verified that the driver is the correct one for your adapter?  Is there a newer driver on the website?

 

Right click on the wifi device in Device Manager  and select properties then click on the Details tab.  

Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply. We can use that info to id the wifi device.

[RKinner]

You might want to check if the battery was one that should have been recalled:

 

https://support.dyna...t=psaw0u-091001

 

If you go into Device Manager and look under Network Adapters and then right click on the Wifi adapter and select properties does it think the adapter is working?  

 

Have you verified that the driver is the correct one for your adapter?  Is there a newer driver on the website?

 

Right click on the wifi device in Device Manager  and select properties then click on the Details tab.  

Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply. We can use that info to id the wifi device.

[dynocompe]

 

You might want to check if the battery was one that should have been recalled:

 

https://support.dyna...t=psaw0u-091001

 

If you go into Device Manager and look under Network Adapters and then right click on the Wifi adapter and select properties does it think the adapter is working?  

 

Have you verified that the driver is the correct one for your adapter?  Is there a newer driver on the website?

 

Right click on the wifi device in Device Manager  and select properties then click on the Details tab.  

Change Property to Hardware IDs.  Click on the top one then right click and copy.  Paste that into a reply. We can use that info to id the wifi device.

 

yes device manager says the device is working, using the most up to date driver too and no errors in device manager. The link you provided how do I tell if the battery is recalled? entered in the laptop info, but just brings up a drivers page for the laptop., looked in the knowledge base, dont see anything.  I could not find a recall anywhere, so I assume its not recalled?

[RKinner]

I went into the Knowledge Base for a generic A660

https://support.dyna...t=psaw0u-091001

 

 I got the notice about the battery recall.  

 

Panasonic Battery Recall FAQs

Printer Friendly

« Return to List

 

Document ID: 4015405

 

Posted Date: 2016-11-09

 

Last Updated: 2019-06-11

 

Distribution: View Public Website

 

 

Issue

In January 2016 Toshiba announced a voluntary recall to replace specific battery packs that may have been used in certain Toshiba laptop computers sold between June 2011 and January 2016.  In November 2016, Toshiba expanded this recall to include battery packs used in additional laptops sold between July 2013 and November 2016 but not covered by the previously-announced January 2016 recall.  Because the affected battery packs can pose a burn or fire hazard, Toshiba is offering a free replacement for battery packs that are confirmed to be at risk.

 

Resolution

PANASONIC BATTERY PACK RECALL FAQs

 

 

 

Q1. Which Toshiba laptop models are affected by the recall?

A: Customers who bought certain Toshiba laptops or certain replacement battery packs between June 2011 and November 2016 may have a battery pack subject to the recall. To determine if your battery pack is affected by the recall, go to http://dynabook.us/battery and follow the listed instructions to download the battery check utility. If you wish to perform a manual check instead, you will also find instructions on the website to locate your laptop and battery packs model/part/serial numbers.

 

Q2. How can I find out if my battery pack is being recalled?

A: Go to http://dynabook.us/batteryand follow the listed instructions to download the battery check utility to determine if your battery pack is affected by the recall. 

 

Q3. Did Toshiba expand the battery pack recall previously announced in January 2016?

A: Yes. On November 10,, 2016, Toshiba announced that the Panasonic Battery Pack Recall was being expanded to include additional models, as well as additional serial numbers from the models previously included.

 

Q4. If I already checked my battery pack using the downloadable battery check utility, do I need to check again?

A: Yes. If your laptop was manufactured between July 2013 and November 2016, and you used the battery check utility before November 10,, 2016, please re-run the utility to confirm that your battery pack is not part of the expanded recall.

 

Q5. My battery pack was previously determined to be part of the recall and I received a replacement battery pack from Toshiba. Do I need to check if my replacement battery pack is subject to the expanded recall?

A: No. Replacement battery packs provided to customers in connection with the January 2016 recall are not subject to the expanded recall.

 

Q6. If my battery pack is recalled, how much will the replacement cost?

A: Toshiba will replace recalled battery packs free of charge. 

 

 

 

When you say the WiFi doesn't work do you mean it shows as disabled in Network & Internet Settings, doesn't show any available SSIDs, doesn't connect, or can't get to the Internet once it connects?

[dynocompe]

 

I went into the Knowledge Base for a generic A660

https://support.dyna...t=psaw0u-091001

 

 I got the notice about the battery recall.  

 

Panasonic Battery Recall FAQs

Printer Friendly

« Return to List

 

Document ID: 4015405

 

Posted Date: 2016-11-09

 

Last Updated: 2019-06-11

 

Distribution: View Public Website

 

 

Issue

In January 2016 Toshiba announced a voluntary recall to replace specific battery packs that may have been used in certain Toshiba laptop computers sold between June 2011 and January 2016.  In November 2016, Toshiba expanded this recall to include battery packs used in additional laptops sold between July 2013 and November 2016 but not covered by the previously-announced January 2016 recall.  Because the affected battery packs can pose a burn or fire hazard, Toshiba is offering a free replacement for battery packs that are confirmed to be at risk.

 

Resolution

PANASONIC BATTERY PACK RECALL FAQs

 

 

 

Q1. Which Toshiba laptop models are affected by the recall?

A: Customers who bought certain Toshiba laptops or certain replacement battery packs between June 2011 and November 2016 may have a battery pack subject to the recall. To determine if your battery pack is affected by the recall, go to http://dynabook.us/battery and follow the listed instructions to download the battery check utility. If you wish to perform a manual check instead, you will also find instructions on the website to locate your laptop and battery packs model/part/serial numbers.

 

Q2. How can I find out if my battery pack is being recalled?

A: Go to http://dynabook.us/batteryand follow the listed instructions to download the battery check utility to determine if your battery pack is affected by the recall. 

 

Q3. Did Toshiba expand the battery pack recall previously announced in January 2016?

A: Yes. On November 10,, 2016, Toshiba announced that the Panasonic Battery Pack Recall was being expanded to include additional models, as well as additional serial numbers from the models previously included.

 

Q4. If I already checked my battery pack using the downloadable battery check utility, do I need to check again?

A: Yes. If your laptop was manufactured between July 2013 and November 2016, and you used the battery check utility before November 10,, 2016, please re-run the utility to confirm that your battery pack is not part of the expanded recall.

 

Q5. My battery pack was previously determined to be part of the recall and I received a replacement battery pack from Toshiba. Do I need to check if my replacement battery pack is subject to the expanded recall?

A: No. Replacement battery packs provided to customers in connection with the January 2016 recall are not subject to the expanded recall.

 

Q6. If my battery pack is recalled, how much will the replacement cost?

A: Toshiba will replace recalled battery packs free of charge. 

 

 

 

When you say the WiFi doesn't work do you mean it shows as disabled in Network & Internet Settings, doesn't show any available SSIDs, doesn't connect, or can't get to the Internet once it connects?

 

shows it turned off in network settings, doesnt show any available SSIDs,

 

 

here is the info you asked for in the first reply
 

PCI\VEN_10EC&DEV_8172&SUBSYS_818410EC&REV_10

PCI\VEN_10EC&DEV_8172&SUBSYS_818410EC

PCI\VEN_10EC&DEV_8172&CC_028000

PCI\VEN_10EC&DEV_8172&CC_0280

[dynocompe]

I have also found where to check for battery recall, my battery is not affected it says. Entered the product and serial number of the actual battery and laptop, all good.

[RKinner]

It's a  Realtek RTL8191SE Wireless.  What version and date do you have?

 

If it says it is off I assume you have tried to enable it?  Have you tried the troubleshooter?

 

I found a Toshiba bulletin which says:

 

On Windows 7 computers with the Realtek RTL8191SE Wireless LAN (WLAN) Card, the WLAN may stop working and the WLAN LED will not be illuminated after the device has been turned on in BIOS Setup.

 

Realtek Wireless LAN Driver for Windows 7 (32/64) version 2007.1.1002.2009 was released to address this issue.

 

 

 

Doesn't apply to Win 10 but note the part in bold.  Appears that there is, oddly enough, an entry in the BIOS Setup which enables the WiFi.  Go in to the BIOS Setup and make sure it hasn't gotten itself turned off somehow.

[RKinner]

Too bad the battery wasn't on the list tho the recall has probably expired.  That would at least explain the overheating you noticed.

[dynocompe]

i think this is the driver date and version
2021.2.327.2013

looked into the bios and see nothing
This is psaw3c-0qe017 specifically.

Do you think its possible the motherboard is the culprit? Even tried another wifi card and it wouldnt work, so if it was a driver issue that just randomly started when handing the laptop back, a whole new card with drivers installed for it, didnt solve it. The card was a different one, a broadcom from an acer i had here. Seems pretty rare.

Edited by dynocompe, 06 January 2022 - 11:52 AM.

[RKinner]

When you put the Broadcom WAN card in did you install drivers for it or did Win 10 have them already?

 

Have you tried the Realtek WAN card in the ACER?

 

Does the Wireless indicator on the keyboard light up?  Does Fn + F8 do anything?  It's supposed to toggle the wireless and indicator light on and off.

 

Go into Device Manager again and Properties for the Wireless.  There should be a Power Management tab.  Make sure the option to turn off the device to save power is not checked.

 

Go into BIOS Setup and set the BIOS to Default and Save and Exit.

[dynocompe]

When you put the Broadcom WAN card in did you install drivers for it or did Win 10 have them already?

 

Have you tried the Realtek WAN card in the ACER?

 

Does the Wireless indicator on the keyboard light up?  Does Fn + F8 do anything?  It's supposed to toggle the wireless and indicator light on and off.

 

Go into Device Manager again and Properties for the Wireless.  There should be a Power Management tab.  Make sure the option to turn off the device to save power is not checked.

 

Go into BIOS Setup and set the BIOS to Default and Save and Exit.

windows 10 automatically installed the drivers,  I have already unchecked turn off the device to save power,  wireless indicator on keyboard is lit up. Pushing the button does nothing. Fn+F8 does nothing.   The wireless led on the front of the laptop isnt lit up. Good made sure to set bios to default, no change. I took the toshibas wifi card and installed it in the acer and the acer installed it automatically and it worked! So its definitely not the card. That was a great idea.

Edited by dynocompe, 06 January 2022 - 04:36 PM.

[RKinner]

F8 is the button with the wireless symbol on it isn't it?  The book said some of them use F12.  It's odd that the wireless indicator is on but nothing seems to turn it off.  Do the other function buttons do what they are supposed to do?  I wonder how the keyboard knows to turn on the wireless when you press Fn + F8.  Is there some Toshiba software that maps the keystrokes?  Didn't see it in the support page.  You would think it would be in the BIOS since most of the keystrokes would have to be OS independent.

When I was looking at the BIOS Setup there was a button under Advanced that said Configuration but I never found out what it did or what options showed up there.

 

I don't suppose there is an airplane button hiding somewhere?

 

Do you have a volt-ohm meter?

Can you tell if the Wifi card has power?

 

Does the antenna look like it's connected?  If I remember correctly there are two connection for the antenna which would imply a loop so you should have continuity between the center conductors.  I've got some junk laptops out in the garage.  I will check one tomorrow to see what it reads.

 

I can't see that Win 10 is at fault here.  Seems more like a hardware problem.  Might be simpler/cheaper to just buy a USB WiFi adapter.  There are some really small ones out there that don't stick out much and only cost about $15 or less.  Amazon has one that looks pretty good:

 

https://smile.amazon...=dp_ob_title_ce

 

 

As I said it's probably not a Win 10 problem but you can run dism and sfc just to make sure that the system files are all healthy:

 

Open an elevated command prompt:

 

http://www.howtogeek...-in-windows-10/

http://www.eightforu...indows-8-a.html

 

(If you open an elevated Command Prompt properly it will say Administrator: Command Prompt in the margin at the top of the window)

 

 

Once you have an elevated command prompt:

 

Type:

 

 DISM  /Online  /Cleanup-Image  /RestoreHealth

 

 (I use two spaces so you can be sure to see where one space goes.)

Hit Enter.  This will take a while (10-20 minutes) to complete.  Once the prompt returns:

 

Reboot.  Open an elevated Command Prompt again and type (with an Enter after the line):

 

sfc  /scannow

 

 

 

This will also take a few minutes.  

 

When it finishes it will say one of the following:

 

Windows did not find any integrity violations (a good thing)

Windows Resource Protection found corrupt files and repaired them (a good thing)

Windows Resource Protection found corrupt files but was unable to fix some (or all) of them (not a good thing)

 

If you get the last result then type:

findstr  /c:"[SR]"  \windows\logs\cbs\cbs.log  >  %UserProfile%\desktop\junk.txt 

 

 

Hit Enter.  Then type::

 

 

notepad %UserProfile%\desktop\junk.txt 

 

Hit Enter. 

 

 Copy the text from notepad and paste it into a reply.

 

 

After you finish SFC, regardless of the result:

 

 

 

 

1. Please download the Event Viewer Tool by Vino Rosso

http://images.malwar...om/vino/VEW.exe

and save it to your Desktop:

2. Right-click VEW.exe and Run AS Administrator

3. Under 'Select log to query', select:

 

* System

 

* Application

4. Under 'Select type to list', select:

* Error

* Warning

 

 

Then use the 'Number of events' as follows:

 

 

1. Click the radio button for 'Number of events'

Type 20 in the 1 to 20 box

Then click the Run button and wait.

Notepad will open with the output log.

 

 

Please copy and paste the Output log into your next reply 

[dynocompe]

 

F8 is the button with the wireless symbol on it isn't it?  The book said some of them use F12.  It's odd that the wireless indicator is on but nothing seems to turn it off.  Do the other function buttons do what they are supposed to do?  I wonder how the keyboard knows to turn on the wireless when you press Fn + F8.  Is there some Toshiba software that maps the keystrokes?  Didn't see it in the support page.  You would think it would be in the BIOS since most of the keystrokes would have to be OS independent.

When I was looking at the BIOS Setup there was a button under Advanced that said Configuration but I never found out what it did or what options showed up there.

 

I don't suppose there is an airplane button hiding somewhere?

 

Do you have a volt-ohm meter?

Can you tell if the Wifi card has power?

 

Does the antenna look like it's connected?  If I remember correctly there are two connection for the antenna which would imply a loop so you should have continuity between the center conductors.  I've got some junk laptops out in the garage.  I will check one tomorrow to see what it reads.

 

I can't see that Win 10 is at fault here.  Seems more like a hardware problem.  Might be simpler/cheaper to just buy a USB WiFi adapter.  There are some really small ones out there that don't stick out much and only cost about $15 or less.  Amazon has one that looks pretty good:

 

https://smile.amazon...=dp_ob_title_ce

 

 

As I said it's probably not a Win 10 problem but you can run dism and sfc just to make sure that the system files are all healthy:

 

Open an elevated command prompt:

 

http://www.howtogeek...-in-windows-10/

http://www.eightforu...indows-8-a.html

 

(If you open an elevated Command Prompt properly it will say Administrator: Command Prompt in the margin at the top of the window)

 

 

Once you have an elevated command prompt:

 

Type:

 

 DISM  /Online  /Cleanup-Image  /RestoreHealth

 

 (I use two spaces so you can be sure to see where one space goes.)

Hit Enter.  This will take a while (10-20 minutes) to complete.  Once the prompt returns:

 

Reboot.  Open an elevated Command Prompt again and type (with an Enter after the line):

 

sfc  /scannow

 

 

 

This will also take a few minutes.  

 

When it finishes it will say one of the following:

 

Windows did not find any integrity violations (a good thing)

Windows Resource Protection found corrupt files and repaired them (a good thing)

Windows Resource Protection found corrupt files but was unable to fix some (or all) of them (not a good thing)

 

If you get the last result then type:

findstr  /c:"[SR]"  \windows\logs\cbs\cbs.log  >  %UserProfile%\desktop\junk.txt 

 

 

Hit Enter.  Then type::

 

 

notepad %UserProfile%\desktop\junk.txt 

 

Hit Enter. 

 

 Copy the text from notepad and paste it into a reply.

 

 

After you finish SFC, regardless of the result:

 

 

 

 

1. Please download the Event Viewer Tool by Vino Rosso

http://images.malwar...om/vino/VEW.exe

and save it to your Desktop:

2. Right-click VEW.exe and Run AS Administrator

3. Under 'Select log to query', select:

 

* System

 

* Application

4. Under 'Select type to list', select:

* Error

* Warning

 

 

Then use the 'Number of events' as follows:

 

 

1. Click the radio button for 'Number of events'

Type 20 in the 1 to 20 box

Then click the Run button and wait.

Notepad will open with the output log.

 

 

Please copy and paste the Output log into your next reply 

 

yes fn+f8 is suppose to turn on the wireless, its just not working. The other buttons do function, before she got this laptop back i had just ran the scannow and repaired all the errors,., I do think its a hardware problem. I think that heat from the battery took something out. It was very extreme, never felt a computer that hot before ever. yes i have  a wifi adapter, a last resort i am doing a factory install of windows, if that doesnt fix it, thats all. I appreciate your help very much. The laptop is 11 years old, its time for a new one anyways. lol I wont waste anymore of our time! the wifi adapter seems to get power, as it installs, even shows it have the full 5 green bars in control panel, but just is off. Its like the button is bad to turn it on but the other buttonss work. My Dad and his gf are aware this is probably not getting fixed lol so its no problem! She can afford a new computer. I have another toshiba here very similar to hers, and it runs like it overheated, new fan, new heat sink, new cpu, new windows install, nothing will fix it, i think its the motherboard. its been so long i forget the exact details but this one reminds me of it a lot.