[Rickles]

Hi,

 

Up till now I have used my desktop computer to connect to the local hospital to do physiotherapy via video link due to the Covid restrictions.

 

Today I could connect to them but I was not getting the main screen from the hospital.

 

The Clinision said that I was connected but could not see me or hear me.

 

I rebooted and the hospital check in system checked and passed both video and sound but it made no difference.

 

I tried the same site with my laptop and after the usual checks I was connected with all screens working.

 

So there must be something in the desktop computer.

 

Can you help?

 

Regards

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Go to settings, Privacy, Camera and see if you have it set to allow use of the camera and if your app can use the camera.

[RKinner]

Go to settings, Privacy, Camera and see if you have it set to allow use of the camera and if your app can use the camera.

[Rickles]

Sorry for the delay but I did not get any message notifications.

 

I was lucky as the Tech for the video link was in town and my problem was mentioned.

 

He said that the answer is simple.  Delete any anti-virus programs and re-install the anti-virus.

 

It works.

 

The Tech does not know yet why this is happening but they are working on it.

 

Regards

[RKinner]

Probably the antivirus had a firewall which decided to block it.   Reinstall it then the firewall assumes everything already on the PC when the antivirus is installed is allowed.

[Rickles]

Best Answer

Hi RKinner,

 

That makes sense.

 

Mind you it is still good to know that you guys are still here.

 

Regards

[Rickles]

New Member,

 

Are you having trouble posting?

 

Regards

[RKinner]

It's a spammer.  I've reported him so he should be gone soon.

[Rickles]

Thank you for the information.

 

Regards

[paws]

Thanks Ron, Spammer banned and post removed