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High disk usage at times when idle


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#1
bounder1234

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Hi,

 

At times, particularly at startup or coming out of sleep mode, my computer will show very high disk usage when seemingly idle (85% or more) and high memory usage as well (over 50% allocated). I don't think I have a virus or malware, but thought it would be a good idea to check here. Maybe some program(s) are throwing repetitive write errors??Attached File  Addition.txt   45.68KB   33 downloadsAttached File  FRST.txt   38.27KB   35 downloads

 

Thanks much for your time,

Rick


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#2
RKinner

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You might be able to catch what is happening (at least when it comes back from sleep if you set this up first)

Right click on the clock and select Task Manager
(More Details)
Select Performance
Open Resource Monitor
Disk
Make it full screen
Look in the top pane and find the process with the highest Total (B/Sec)
and check the box in front of the process.

Take a screenshot and post it.

 

 

No obvious malware.  I do see a problem with Chrome:

 

Error: (07/30/2022 01:59:58 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program chrome.exe version 103.0.5060.134 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 

 

 

I expect it's caused by your Webadvisor extension.  I'd uninstall: WebAdvisor by McAfee.

 

I would also uninstall:

Dell SupportAssist (and the apps: Dell SupportAssist for Home PCs & SupportAssist Driver Update if they don't uninstall with SupportAssist.)  If you PC is more than 2 years old it's unlikely that Dell cares enough about it to create new drivers.

 

Also uninstall:

 

Intel® Rapid Storage Technology

You don't need it unless you are using multiple drives in a RAID configuration and it appears to be broken anyway:

S0 iaStorA; System32\drivers\iaStorA.sys [X]

 

 

 

Then I would try removing some Microsoft garbage that is known to cause high CPU/HD:

 

Search for
 
task scheduler
 
When it finds it, right click and Run As Administrator
 
Click on the arrow in front of Task Scheduler Library then
 
Click on the arrow in front of Microsoft
 
Click on the arrow in front of Windows
 
Click on Application Experience.  In the next pane to the right, right click on each Task and Delete.  Should be three or four (later versions) tasks.
 
Click on Customer Experience Improvement Program.  In the next pane to the right, right click on each Task and Delete.  Should be two tasks.
 
Close Task Scheduler.
 
Search for
services.msc
hit Enter
 
Find SysMain
Right click on it and select Properties.  Change the Startup Type from Automatic to Disabled.  OK
 
 
 
Download OOSU10.exe:
 
 
Download and Save it (You will get a popup while it's downloading.  You can X out of it)
then go to the Download folder and Right click on the downloaded file and Run As Admin.
Allow it to make a System Restore Point.
Click on Actions then on Apply Recommended Settings.
 
 
Finally let's run a FRST fixlist to check your system files:
 
 
Download the attached fixlist.txt to the same location as FRST
 
 
Attached File  fixlist.txt   850bytes   30 downloads
 
Run FRST and press Fix (will take about 30 minutes and should reboot when done)
A fix log will be generated please post that 
 
Reboot if the fix doesn't reboot it for you
 
Run FRST again - make sure Addition.txt is checked and hit Scan.  Post both logs.
 

 


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#3
bounder1234

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Thank you very much...I'll do that now and post the results when complete. I did suspect a problem with Chrome as its memory usage skyrockets over time.

 

Rick


Edited by bounder1234, 31 July 2022 - 03:47 PM.

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#4
bounder1234

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Here is the screenshot of the highest disk usage process


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#5
bounder1234

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This time with the file...Screenshot 2022-07-31 145614.png


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#6
bounder1234

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And here are the fix logs and the two reports from the FRST scan. All actions complete. Thanks much for your time on this.

 

Attached File  Fixlog.txt   150.92KB   28 downloadsAttached File  FRST.txt   33.82KB   28 downloadsAttached File  Addition.txt   34.96KB   28 downloads

 

Rick


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#7
RKinner

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We didn't catch anything in the disk usage screenshot.  Appears fairly normal.

 

Let's run another fixlist as before:

 

 
Download the attached fixlist.txt to the same location as FRST
 
Attached File  fixlist.txt   4.03KB   29 downloads
 
Run FRST and press Fix (Should take about 20 minutes then reboot automatically)
A fix log will be generated please post that 
 
Reboot if the fix doesn't reboot it for you
 
Run FRST again but this time make sure Addition.txt is checked and hit Scan.  Post both logs.
 
Let's use Speccy to check your hard drive's health:
 
 
Get the free version of Speccy:
 
 
(Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  
Download, Save and Install it.  Tell it you do not need CCLEANER.    Run Speccy.  When it finishes (the little icon in the bottom left will stop moving), 
File, Save as Text File,  (to your desktop) note the name it gives. OK.  Open the file in notepad and delete the line that gives the serial number of your Operating System.  
(It will be near the top,  10-20  lines down.) Save the file.  Attach the file to your next post.  Attaching the log is the best option as it is too big for the forum.  Attaching is a multi step process.
 
First click on More Reply Options
Then scroll down to where you see
Choose File and click on it.  Point it at the file and hit Open.
Now click on Attach this file.
 
Now let's use Latency Monitor to see if there are any memory leak problems or bad drivers:
Latency Monitor:
 
Go to
 
 
Scroll down to
 
System Monitoring Tools
 
and then find
 
LatencyMon 7.0 (or it may be a higher number if they update)
 
Click on Download free home edition
 
Save it then right click and Run As Admin.  It will install and then start the program.  
It will tell you to click on the Start button but there isn't one.  
Instead click on the green arrowhead (looks like a Play button).   Let it run for at least 20 seconds.  Then hit the red box to stop it. 
 
Edit, Copy Report text to Clipboard then move to a REPLY and Ctrl + v to paste the text into a reply.  
 
 
Click on the Drivers Tab.  Click on the column header for "Total execution (ms)" once or twice until the biggest numbers are at the top of the column then take a screen shot (save as type jpg) and attach it.  
Click on the Processes tab then click on the  "Hard Pagefaults" column header once or twice until the big numbers are at the top of the column.  Take a screen shot (save as type jpg) and attach it. 

 


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#8
bounder1234

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Here are the three logs from FRST:  Attached File  Fixlog.txt   125.63KB   30 downloadsAttached File  FRST.txt   32.31KB   28 downloadsAttached File  Addition.txt   35.55KB   28 downloads


Edited by bounder1234, 01 August 2022 - 01:25 PM.

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#9
bounder1234

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The Speccy text file is here: Attached File  WINDOWS-TVV16GO.txt   447.02KB   28 downloads


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#10
bounder1234

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LatencyMon report text:  _________________________________________________________________________________________________________

CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be suitable for handling real-time audio and other tasks without dropouts. 
LatencyMon has been analyzing your system for  0:01:00  (h:mm:ss) on all processors.
 
 
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        WINDOWS-TVV16GO
OS version:                                           Windows 10, 10.0, version 2009, build: 19043 (x64)
Hardware:                                             XPS 8900, Dell Inc.
BIOS:                                                 2.8.0
CPU:                                                  GenuineIntel Intel® Core™ i7-6700 CPU @ 3.40GHz
Logical processors:                                   8
Processor groups:                                     1
Processor group size:                                 8
RAM:                                                  16282 MB total
 
 
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed (WMI):                             3408 MHz
Reported CPU speed (registry):                        3408 MHz
 
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
 
 
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
 
Highest measured interrupt to process latency (µs):   244.60
Average measured interrupt to process latency (µs):   8.029777
 
Highest measured interrupt to DPC latency (µs):       234.40
Average measured interrupt to DPC latency (µs):       1.875874
 
 
_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
 
Highest ISR routine execution time (µs):              98.495305
Driver with highest ISR routine execution time:       dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
 
Highest reported total ISR routine time (%):          0.002152
Driver with highest ISR total time:                   dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
 
Total time spent in ISRs (%)                          0.003911
 
ISR count (execution time <250 µs):                   1955
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-1000 µs):               0
ISR count (execution time 1000-2000 µs):              0
ISR count (execution time 2000-4000 µs):              0
ISR count (execution time >=4000 µs):                 0
 
 
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
 
Highest DPC routine execution time (µs):              273.202465
Driver with highest DPC routine execution time:       ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation
 
Highest reported total DPC routine time (%):          0.006998
Driver with highest DPC total execution time:         ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation
 
Total time spent in DPCs (%)                          0.033586
 
DPC count (execution time <250 µs):                   25629
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-10000 µs):              1
DPC count (execution time 1000-2000 µs):              0
DPC count (execution time 2000-4000 µs):              0
DPC count (execution time >=4000 µs):                 0
 
 
_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
 
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
 
Process with highest pagefault count:                 intuitupdateservice.exe
 
Total number of hard pagefaults                       2
Hard pagefault count of hardest hit process:          2
Number of processes hit:                              1
 
 
_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       0.874454
CPU 0 ISR highest execution time (µs):                98.495305
CPU 0 ISR total execution time (s):                   0.018899
CPU 0 ISR count:                                      1849
CPU 0 DPC highest execution time (µs):                273.202465
CPU 0 DPC total execution time (s):                   0.123585
CPU 0 DPC count:                                      21648
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       0.441825
CPU 1 ISR highest execution time (µs):                18.328638
CPU 1 ISR total execution time (s):                   0.000055
CPU 1 ISR count:                                      44
CPU 1 DPC highest execution time (µs):                116.176056
CPU 1 DPC total execution time (s):                   0.001015
CPU 1 DPC count:                                      214
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       0.510913
CPU 2 ISR highest execution time (µs):                2.366197
CPU 2 ISR total execution time (s):                   0.000017
CPU 2 ISR count:                                      36
CPU 2 DPC highest execution time (µs):                85.100939
CPU 2 DPC total execution time (s):                   0.013801
CPU 2 DPC count:                                      1373
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       0.649139
CPU 3 ISR highest execution time (µs):                1.371479
CPU 3 ISR total execution time (s):                   0.000003
CPU 3 ISR count:                                      5
CPU 3 DPC highest execution time (µs):                45.502934
CPU 3 DPC total execution time (s):                   0.000734
CPU 3 DPC count:                                      129
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s):                       0.487883
CPU 4 ISR highest execution time (µs):                2.685446
CPU 4 ISR total execution time (s):                   0.000015
CPU 4 ISR count:                                      8
CPU 4 DPC highest execution time (µs):                169.839789
CPU 4 DPC total execution time (s):                   0.015355
CPU 4 DPC count:                                      1356
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s):                       0.648879
CPU 5 ISR highest execution time (µs):                2.820423
CPU 5 ISR total execution time (s):                   0.000009
CPU 5 ISR count:                                      9
CPU 5 DPC highest execution time (µs):                48.414319
CPU 5 DPC total execution time (s):                   0.000561
CPU 5 DPC count:                                      80
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s):                       0.424438
CPU 6 ISR highest execution time (µs):                1.615610
CPU 6 ISR total execution time (s):                   0.000002
CPU 6 ISR count:                                      2
CPU 6 DPC highest execution time (µs):                106.488263
CPU 6 DPC total execution time (s):                   0.007451
CPU 6 DPC count:                                      737
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s):                       0.592048
CPU 7 ISR highest execution time (µs):                2.002347
CPU 7 ISR total execution time (s):                   0.000004
CPU 7 ISR count:                                      2
CPU 7 DPC highest execution time (µs):                41.273474
CPU 7 DPC total execution time (s):                   0.000689
CPU 7 DPC count:                                      93
_________________________________________________________________________________________________________

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#11
bounder1234

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And finally the process latency and page fault reports:  Drivers latency time 2022-08-01.jpg Pagefaults_2022-08-01.jpg


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#12
bounder1234

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Thanks much again for all of your time and effort. I much appreciate it.

 

Rick


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#13
RKinner

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Speccy says the Hard Drive is good.  You can uninstall Speccy now.  (Also uninstall CCleaner if it foisted it on you)

 

Latency Monitor shows Intuit's update service is a bit of a problem.  No need for it to run this time of the year.  Best to shut down the service:

 

Search for

services.msc

hit Enter

 

Scroll down until you find Intuit Update Service (or similar name) .  Rightclick on it and select Properties.  Change the Startup Type: to Disabled.  Apply.  Stop the service (if it is still running).  

 

(Do you really need to keep all of the older versions of TurboTax?)

 

Go in to Chrome and click on the three dots in the upper right and select Properties.

 

Select Settings.  (Or you can just go to:  chrome://settings/ )

 

Go to Search Engine.  Note the Search Engine used for searches from the address bar.  Is that the one you like?  If not change it.

Now go to Manage search engines and site search.

 

Go down to Search Engines and for each search engine which is not the one you like (I prefer Google but it's up to you), click on the three dots to the right and Delete.

 

Now go to System.  Turn off:  Continue running background apps when Google Chrome is closed.

 

Close Settings page.

 

Go to:

 

https://chrome.googl...hjbkeiagm?hl=en

 

This should take you to the Chrome Web Store and it should offer the uBlock Origin extension.  Get it.  It will prevent sites from showing third party ads.  This cuts down on a lot of unneeded network traffic and makes your pages load faster.

 

Close Chrome and open Firefox.

 

Go to:

https://addons.mozil.../ublock-origin/

This should open the Firefox Browser Addons page for uBlock Origin.

Get it.

 

There will be a little red shield icon to the right of the address bar in both browsers.  Some pages may object to having their ads blocked.  If that's the case and you really want to see the site then click on the shield and the blue io symbol then reload the page.  

 

How is it running now?  Do you still see high disk usage?


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#14
bounder1234

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Network usage is way down at idle (now around 10-14 Kbps) and disk usage is near zero at idle. Performance seems much better. Thanks so much.

 

Rick


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#15
RKinner

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Time to clean up:
If we used FRST to clean your PC:
 
Right click on FRST.exe or FRST64.exe (whichever you used) and rename it to uninstall.exe.  Then right click on uninstall.exe and Run as Admin.
 
If we installed Speccy it needs to be uninstalled.  Same for Latency Monitor.  Process Explorer, VEW, AdwCleaner, JRT  and their logs and Speccy's log can just be deleted.
 
Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.  Flash is now the most malware targeted program so it must be kept up to date.  Flash is now officially obsolete and should be removed from all PCs.  Be careful with Adobe.  They are fond of offering optional downloads like yahoo or Ask toolbars or that worthless McAfee Security Scan (now renamed to Intel Security Scan).  Go slow and uncheck the optional stuff.
 
Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program.  There is an exploit out there now that can use it to get on your PC.  For Adobe Reader:  Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript.  OK Close program.  It's the same for Foxit reader except you uncheck Enable Javascript Actions.
 
 
If you use Chrome/Firefox/Edge then get the Ublock Origin extension.  For IE (which you should no longer be using since it is no longer supported by Microsoft) go to adblockplus.org  and get the program.
If Chrome/Firefox is slow loading make sure it only has the current Java add-on.  Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox. Close Chrome/Firefox/Skpe. Hit Optimize.   You can run it any time that Chrome/Firefox seems slow starting..
(If it complains about Chrome still running you can stop it with Task Manager or go into Chrome then go to:
 
chrome://settings/
 
Hit Advanced at the bottom of the page then scroll down to near the bottom where it says System.
 
Change
Continue running background apps when Google Chrome is closed
to Off (slide the blue thing to the left and it turns brown)
Close Chrome.
 
 
If the browser is still slow then go in and disable all of your extensions, close the browser and Optimize with SpeedyFox then restart the browser.  If that helps then one or more of your extensions is at fault.  Go back in and turn them on one at a time and see if you can figure out which ones slow things down the most.
 
If you are a Facebook user get the FB Purity extension for your browser:
This will stop all of the suggested pages and ads so that Facebook loads much quicker.
 
 
Be warned:  If you use Limewire, utorrent or any of the other P2P programs you will probably be coming back to the Malware Removal forum.  If you must use P2P then submit any files you get to http://virustotal.combefore you open them or at least make sure your anti-virus scans them.
 
Due to a recent rise in the number of Cryptolocker infections I am now recommending you install:
 
It's currently a free version (and included in MBAM).
 
If you have a router, log on to it today and change the default password!  If using a Wireless router you really should be using encryption on the link.  Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business.
 If you don't know how, visit the router maker's website.  They all have detailed step by step instructions or a wizard you can download.
 
Special note on Java.  Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not the latest.  If in doubt uninstall all.  These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE.  Get the latest version from Java.com.  They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download.  Just uncheck the garbage before the download (or install) starts.  If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that Java not be installed unless you absolutely know you need it.  IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level.  OK.
 
If you are running Win 10 you probably want OpenShell:
 
 
  This program will make Win 10 act like Win 7 with the same controls you are used to.
Download Link:
 
Recommended free software: (I'm not saying you should download these just that if you have a need for a new program these are safe and work)  
Compression:  7-zip.  Avoid WinRar and WinZip as the free versions have adware.
Video Player:  VLC  Unlike Windows Media Player it never seems to need extra files to work.
Office like free program:  Open Office: https://www.openoffice.org/download/
or
Free Anti-Virus:  Avast
Free Malware prevention:  MBAM: Free version at https://www.malwareb...m/mwb-download/
Can run with your anti-virus.
Paid Anti-Virus:  Kaspersky or BitDefender
Utilities:
Root Kit Detector:  MBAR: https://www.malwareb...om/antirootkit/
Process Explorer:  Show you what is running on the PC.  Like Task manager but better:  http://live.sysinter...com/procexp.exe
WhoCrashed: Why did your system crash?
Then click on Download free home edition
where it says:
WhoCrashed 5.51
Comprehensible crash dump analysis tool
for Windows 10/8.1/8/7/Vista/XP/2012/2008/2003 (x86 and x64)
System Health:
Speccy:  
http://www.filehippo...download_speccy(Look in the upper right for the Download
Latest Version button  - Do NOT press the large Start Download button on the upper left!)  Decline CCleaner if offered.  Pay attention to SMART info on your hard drives and to temps.  If in doubt about temps try:
SpeedFan:  Try speedfan
Download, save and Install it (Win 7 or Vista right click and Run As Admin.) then run it.
Video Downloader Professional  To save online video.   This extension (available for Chrome or Firefox)  allows you to start a recording and then switch to a different window and record another video.
Download YouTube Videos:  4K Video Downloader (Separate Program) https://www.4kdownlo...videodownloader
You have to copy the URL then hit the + button on the program.  Then select quality. There is a license activate window but you just close it.
With Win 10 only there is a new Game recorder program.  It's supposed to only work for games but it works nicely to record any video you watch.  Hit the Win key + Alt + r to start the recorder.  The first time it asks you if it is looking at a game.  Just tell it yes.  After that it starts recording whenever you bring it up.  Videos are saved to the Captures folder under Videos.  You can only record what you watch so limited to only one video at a time.  Best to go to full screen before starting the recorder.
 
Avoid:  
Advanced System Care
SuperAntiSpyware
HitmanPro
Spybot S&D
Any P2P software especially if it comes from Conduit.
Registry Cleaners
Driver updating software.
PC fixing or Speed up software.
Running more than one anti-virus.

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