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Microsoft C++ Runtime Error


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#1
FarmPa

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Network card obtains IP info is pingable from others, but all windows apps like IE and wupdate plus command line apps like ping give Microsoft C++ Runtime Library Error.
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#2
-=jonnyrotten=-

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Lets try this first to fix the C++ runtime error.

Clean out temporary files
1. Click Start and Run.
2. Enter the following:
%temp%
3. Click Ok.
4. Delete the entire contents of the temp directory, including folders. Occassionally some files will not delete because they are being used by windows, but delete as much as possible.
Remove Temporary Internet Files (Cache)
1. Close any open Internet browser windows.
2. From the taskbar, click Start.
3. Click Settings (skip if using Windows XP).
4. Click Control Panel.
5. Double-click the Internet Options or Internet icon.
6. Click the Delete Cookies button and OK.
7. Click the Delete Files button, check the box next to "Delete all offline content" and then click OK.
Find and delete the following files: output.tre and files.dtb
1. Click on START
2. Click on FIND
3. Click on FILES OR FOLDERS
4. Type in 'output.tre'
5. Right click on the file down below once it is found
6. Click on DELETE
7. Click on YES to confirm delete
8. Repeat steps 1-7 replacing 'output.tre' with 'files.dtb'
Run Disk Defragmenter
1. Shut the computer down and turn the power off. Wait 20 seconds or so.
2. Turn the power back on and immediately begin pressing the F8 key on the keyboard about twice every second repeatedly. Do this until the Windows Startup Menu appears.
NOTE: If you get a keyboard or key stuck error press the F1 key to continue booting, then immediately begin pressing the F8 key repeatedly until the Windows Startup Menu appears.
3. Once the Windows Startup Menu appears select option #3 (Safe Mode) then press the Enter key on the keyboard. The computer will then boot into Safe Mode.NOTE: This may take longer than a normal boot.
4. Once the computer is finished booting into Safe Mode a information message will appear explaining the purpose of Safe Mode. Click the OK button on this message.
5. Click Start | Programs | Accessories | System Tools | Disk Defragmenter
6. Select the Drive and Defragment. This could take a very long time, perhaps even over night if the hard drive is large and highly fragmented.

Please let me know if this works and if you are still having ping problems.

-=jonnyrotten=- <_<
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#3
FarmPa

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No luck so far. All Temp is gone. There was no 'output.tre' or 'files.dtb'. Have already used Ad-Aware & Spybot. AVG 7 was active when problem started.
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#4
-=jonnyrotten=-

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Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

-=jonnyrotten=-
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#5
FarmPa

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Here is th HighJack Info:

Logfile of HijackThis v1.98.2
Scan saved at 9:19:51 PM, on 9/22/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\USBMMKBD.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\PROGRA~1\NETROPA\ONSCRE~1\OSD.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\MSINFO\MSINFO32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\SYSTEM\WUCRTUPD.EXE
Z:\HIJACK\HIJACKTHIS19802.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.charter.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapp...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapp...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [USBMMKBD] usbmmkbd.exe
O4 - HKLM\..\Run: [Keyboard Manager] C:\Program Files\Netropa\One-touch Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [service] C:\WINDOWS\services.exe -serv
O4 - HKLM\..\Run: [CriticalUpdate] c:\windows\SYSTEM\wucrtupd.exe -startup
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O10 - Broken Internet access because of LSP provider 'osmim.dll' missing
O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...s/yinst0401.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots....SDownloader.ocx
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.co...etup1.0.0.8.cab
O16 - DPF: Yahoo! Literati - http://download.game...nts/y/tt2_x.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai....23/cpbrkpie.cab
O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) -
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {3A7FE611-1994-4EF1-A09F-99456752289D} (WildTangent Active Launcher) - http://install.wildt...iveLauncher.cab
O16 - DPF: {FC89F9FA-0FEF-43DA-AE71-5C7897DC000D} (XLiteInstall Class) - http://www.cabcconne...nstall_Full.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.shockwave...aploader_v5.cab
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#6
FarmPa

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Problem solved!! Thanks for help.

Saw "O10 - Broken Internet access because of LSP provider 'osmim.dll' missing
in the HiJack list and used LSPFix as recommended.
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#7
-=jonnyrotten=-

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Good news! Come back if anything else arises, were here to help.

-=jonnyrotten=- <_<
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