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regular programs wont run! help! [CLOSED]


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#1
jayjay23

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My computer has started to act wierd.

What has gone wrong?

Microsoft word will not run properly now. It was working fine earlier. Also I cant scan things. I can print etc so coommunication is fine. The applications run fine too but when i try to scan it lets me do a preview and also will start the scan but then it all goes blank and says. This program is not respponding. Or this program has encountered a problem and needs to close!

I would send screen prints of what is happening if i could but it wont let me paste because it just says it has encountered a problem.

Yesterday i ran a program called eraser. Is this the cause?

this program, http://www.heidi.ie/eraser/

I ran this in the belief that it would free what it calls unused disk space. am i wrong?

I have also just remove a virus!! details:

Spyware Scan Details
Start Date: 22/06/2005 14:17:47
End Date: 22/06/2005 14:20:26
Total Time: 2 mins 39 secs

Detected Threats

My Way Speedbar Browser Plug-in more information...
Status: Removed
Moderate threat - Moderate threats may profile users online habits or broadcast data back to a server with 'opt-out' permission. In most cases this type of threat is more along the lines of commercial type adware that offer a premium service in exchange for tracking your user online performance.

Infected registry keys/values detected
HKEY_CLASSES_ROOT\clsid\{014DA6CD-189F-421a-88CD-07CFE51CFF10}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MyWayToolBar.SettingsPlugin.1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MyWayToolBar.SettingsPlugin.1\CLSID {0494D0DB-F8E0-41ad-92A3-14154ECE70AC}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MyWayToolBar.SettingsPlugin.1 My Way Settings Plugin
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MyWayToolBar.SettingsPlugin
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MyWayToolBar.SettingsPlugin\CLSID {0494D0DB-F8E0-41ad-92A3-14154ECE70AC}
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MyWayToolBar.SettingsPlugin\CurVer MyWayToolBar.SettingsPlugin.1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\MyWayToolBar.SettingsPlugin My Way Settings Plugin
HKEY_CLASSES_ROOT\clsid\{014DA6CD-189F-421a-88CD-07CFE51CFF10}\InProcServer32 E:\Program Files\MyWay\myBar\2.bin\MYBAR.DLL
HKEY_CLASSES_ROOT\MyWayToolBar.SettingsPlugin.1
HKEY_CLASSES_ROOT\MyWayToolBar.SettingsPlugin.1\CLSID {0494D0DB-F8E0-41ad-92A3-14154ECE70AC}
HKEY_CLASSES_ROOT\MyWayToolBar.SettingsPlugin.1 My Way Settings Plugin
HKEY_CLASSES_ROOT\MyWayToolBar.SettingsPlugin
HKEY_CLASSES_ROOT\MyWayToolBar.SettingsPlugin\CLSID {0494D0DB-F8E0-41ad-92A3-14154ECE70AC}
HKEY_CLASSES_ROOT\MyWayToolBar.SettingsPlugin\CurVer MyWayToolBar.SettingsPlugin.1
HKEY_CLASSES_ROOT\MyWayToolBar.SettingsPlugin My Way Settings Plugin

is this anything to do with the problem?

Also here is a hjt log.

Logfile of HijackThis v1.99.1
Scan saved at 14:47:01, on 22/06/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\spoolsv.exe
E:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
E:\Program Files\Alwil Software\Avast4\ashServ.exe
E:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
E:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
E:\WINDOWS\System32\SnoopFreeSvc.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\ZoneLabs\vsmon.exe
E:\WINDOWS\SnoopFreeUI.exe
E:\Program Files\Microsoft AntiSpyware\gcasServ.exe
E:\Program Files\Common Files\Real\Update_OB\realsched.exe
E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
E:\WINDOWS\system32\VTTimer.exe
E:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
E:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
E:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
E:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
E:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
E:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
E:\Program Files\Microsoft Office\Office\OSA.EXE
E:\Program Files\12Ghosts\12wash.exe
E:\Program Files\ntl\broadband medic\bin\mpbtn.exe
E:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
E:\Program Files\Alwil Software\Avast4\ashWebSv.exe
E:\WINDOWS\explorer.exe
E:\Program Files\Internet Explorer\IEXPLORE.EXE
E:\Documents and Settings\Dennis\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://E:\DOCUME~1\Dennis\LOCALS~1\Temp\sp.dll/sp.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://E:\DOCUME~1\Dennis\LOCALS~1\Temp\sp.dll/sp.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = hwww.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
O4 - HKLM\..\Run: [SnoopFreeUI] SnoopFreeUI.exe
O4 - HKLM\..\Run: [gcasServ] "E:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [TkBellExe] "E:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [PrinTray] E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Monitor] E:\PROGRA~1\LEXMAR~1\ACMonitor_X83.exe
O4 - HKLM\..\Run: [Lexmark X83 Button Manager] E:\PROGRA~1\LEXMAR~1\AcBtnMgr_X83.exe
O4 - HKLM\..\Run: [NeroCheck] E:\WINDOWS\system32\\NeroCheck.exe
O4 - HKLM\..\Run: [AVG7_CC] E:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Zone Labs Client] E:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [avast!] E:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - Startup: 12Ghosts Wash.lnk = E:\Program Files\12Ghosts\12wash.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = E:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: broadband medic.lnk = E:\Program Files\ntl\broadband medic\bin\matcli.exe
O4 - Global Startup: Microsoft Find Fast.lnk = E:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = E:\Program Files\Microsoft Office\Office\OSA.EXE
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - E:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - E:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - E:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - E:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - E:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - E:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - E:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Snoop Free Service (SnoopFreeSvc) - Unknown owner - E:\WINDOWS\System32\SnoopFreeSvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - E:\WINDOWS\system32\ZoneLabs\vsmon.exe

please help because im afraid that if this gets worse maybe my internet explorer will not work and i will then not be able to request assistance.
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#2
ScHwErV

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jayjay23

Hello and welcome to Geeks To Go!

Please read this post completely, it may make it easier for you if you copy and paste this post to a new text document or print it for reference later.

This will likely be a few step process in removing the malware that has infected your system. I encourage you to stick with it and follow my directions as closely as possible so as to avoid complicating the problem further.

You have a nasty CoolWebSearch infection. First we will need to download a few tools that will help us in the removal of your problem.

Download about:buster by RubbeRDuckY Here.
Download CWShredder Here.
Download SpSeHjfix Here.
Download and install CleanUp! Here

Save all of these files somewhere you will remember like to the Desktop.

Unzip SpSeHjfix to its own folder (ie c:\SpSeHjfix)

Run the CleanUp! installer. You dont need to do anything with it right now.

Update About:Buster
  • Unzip the contents of AboutBuster.zip and an AboutBuster directory will be created.
  • Navigate to the AboutBuster directory and double-click on AboutBuster.exe.
  • Click "OK" at the prompt with instructions.
  • Click "Update" and then "Check For Update" to begin the update process.
  • If any updates exist please download them by clicking "Download Update" then click the X to close that window.
  • Now close About:Buster
Update CWShredder
  • Open CWShredder and click I AGREE
  • Click Check For Update
  • Close CWShredder
Boot into Safe Mode:
Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

Please run about:buster by RubbeRDuckY:
  • Click Start and then OK to allow AboutBuster to scan for Alternate Data Streams.
  • Click Yes to allow it to shutdown explorer.exe.
  • It will begin to check your computer for malicious files. If it asks if you would like to do a second pass, allow it to do so.
  • When it has finished, click Save Log. Make sure you save it as I may need a copy of it later.
  • Reboot your computer into safe mode again
Run about:buster again following the same instructions as above, this time without the restart at the end

Now run CWShredder. Click I Agree, then Fix and then Next, let it fix everything it asks about.

Now run SpSeHjfix. A log will be saved in the same folder that you put the exe into. Please post the results of that log in your next reply.

Now run CleanUp!. Click CleanUp and allow it to delete all the temporary files.Reboot your computer into normal windows.

Please run an on-line virus scan at Kaspersky OnLine Scan or if that doesnt work, you can use TrendMicro or BitDefender. (Please post the results of the scan(s) in your next reply)

After all that, please post back with how things went as well as the logs requested and a new HiJackThis log.

Good Luck

ScHwErV :tazz:
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#3
jayjay23

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ahhh, i already have all of the above.
and before i read your post i carried out the above steps.
then my internet would not work but word seems to be working fine.

can you please give me any info regarding the eraser program i had used the day before as to weather it is ok to run?

i have now sorted the internet problem (for some reason my ethernet connection had been disabled) but im back online.

after i carry out the above steps, microsoft antispyware says there is a possible browser hijack but i assume that is to do with the changes i have made in fixing the problem. am i correct? (this was advice i recieved previously)

can u help with the scanner problem by the way?

one more thing. when i run about buster- as soon as i click go or run or whatever it says, it says scan complete, it does not do the following as described.

Click Start and then OK to
1"allow AboutBuster to scan for Alternate Data Streams."
2"Click Yes to allow it to shutdown explorer.exe."
3"It will begin to check your computer for malicious files."
4 "If it asks if you would like to do a second pass, allow it to do so."


thanks for your time.
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#4
ScHwErV

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If you did all the above and you still have the infection, lets uninstall Microsoft Antispyware. It is likely keeping us from cleaning the infection. If you want to reinstall it later, thats fine, but it can hinder our ability to clean your machine.

I have never heard of that particular eraser program, I will ask around about it. I recommend CleanUp!

http://cleanup.stevengould.org/

Well get to the rest of the issues after the main infections have been rid. Please uninstall Microsoft Antispyware. Also please uninstall one of your antivirus programs (preferably avast). 2 antivirus programs can fight for control of your computer and cause more problems than they could ever fix. Then try to run the fix again. After that post a fresh HiJackThis log and well see what we have left.

ScHwErV :tazz:
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#5
jayjay23

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i will follow ur suggestions as soon as i get the chance, and i will post back to you, thanks.
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#6
ScHwErV

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.
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