[guymontech]

Hi everyone! I am a newbie to this board, but look forward to getting to know everyone!

Here is my problem: I am working on a computer that is running on Win 98. The woman had a Cable Modem installed about a month ago. Since then she has had trouble getting the computer to boot up right. When I arrived the vnetsetup.vxd, vredir.vxd, and dsf.vxd where missing. I copied these files over, and those errors went away. She was also getting a pop up saying "Dynamic Link Library could not find msnp32.dll". I replaced that file a couple times, but never got the error to go away. According to her, when the installer came out to put in the cable modem "he put something in the computer, and it didnt work. so he took it out and called tech support and they told him he didnt need to put it in" I am assuming this was an ethernet card since a crappy install can cause the above errors.

Ok, anyway. The problem now is, if the computer sits for a little bit, and you try to turn it on, the CPU looks and sounds like it is going thru its normal process. However, the monitor light stays orange and doesnt respond. After you restart a couple times, and ctrl alt del a few times, it will finally come on. It is fine once you get it on.

Any suggestions?

Becky

[Advertisements]

If you think the ethernet card installation is causig the problem why don't you uninstall and reinstall the drivers for the ethernet card.

[timetowaste]

If you think the ethernet card installation is causig the problem why don't you uninstall and reinstall the drivers for the ethernet card.

[guymontech]

I will have to look closer when I go back over there. According to her, the guy did not leave the Ethernet card in there. He took it back out, and just plugged it into "something" she already had on the machine. I will have to check it in more detail when I go over there tomorrow.

Once I fixed the original boot errors, I turned the PC off and on about 6 times, and it never messed up for me. So I thought I had got the problem fixed, of course it did it for her 2 hours later. Ugh!

[Mycah]

And you are currently using 98? This is probably a hardware issue, the card might of intalled somthing that they didn't see.

[guymontech]

Yes, my client is still running Win 98. I am sure it is probably related to the card the installer tried to put in. I will definitely be checking it out when I go tomorrow.

Becky

[starjax]

well I haven't seen there error in a long time. you need to reinstall the 1.4 dialup patch. this will update the tcpip stack. you may need a 98 cd and you may have to point to the windows and windows\system paths a lot.

http://support.micro...b;EN-US;q285189


your other option is to pull tcp-ip and ms network client (in that order) from network properties. reboot and readd those to the system.