[silver1]

Everytime i go to sites like Wimbledon.com and click on SCORES, or some links in ESPN.com or GAP.com my IE or MSN explorer freeze and then close. This happens since i got my laptop last december. Something similar happened when i tried to download Limewire. Everytime i tried to open that application my laptop crashed. I tried to uninstall and install it several times, but then it didn't do anything when i clicked it to open it. I finally gave up on the Limewire program. My main concern is the first problem. I'll appreciate any help here.
Thanks

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start > run, type
eventvwr.msc
<enter>

Look under systems and applications for items with red Xs that happened at the SAME time as your problem...list them here.[/code]

[gerryf]

start > run, type
eventvwr.msc
<enter>

Look under systems and applications for items with red Xs that happened at the SAME time as your problem...list them here.[/code]

[cherylj]

I have the same exact problem. I ran eventvwr the items with the red x I have are:

System:
DCom Event 10005
W32Time Event 10005

Application:
Application Error Category: None Event: 1000
Application Error Category: None Event: 1001
Application Error Category: (100) Event: 1001

[cherylj]

I'll add one other piece of info. - When I get the message "Internet Explorer has encountered a problem and needs to close.... " the details of the error are:

AppName: iexplore.exe
App Ver: 6.0.2900.2180
Mod Name: shdocvw.dll
Mod Ver: 6.0.2900.2668
Offset: 00029f93

Hope that helps

[gerryf]

I'll add one other piece of info. - When I get the message "Internet Explorer has encountered a problem and needs to close.... " the details of the error are:

AppName:  iexplore.exe
App Ver:  6.0.2900.2180
Mod Name: shdocvw.dll
Mod Ver:  6.0.2900.2668
Offset: 00029f93

Hope that helps

and an interesting piece of info, at that.

Mod Name: shdocvw.dll
Mod Ver: 6.0.2900.2668

according to the MS DLL library, this file does not exist!

It is possible that there is a new update that I have not yet encountered\\

Do a search for shdocvw.dll

start > search

make sure you check advanced options, and search system folders and hidden files and folders and subfolders.


Also, right click any column header (name is fine), choose MORE, then check PRODUCT VERSION and FILE VERSION.

Enlarge the window so you can see all columns

what versions of that file do you find?

[cherylj]

Interesting- there are many copies of this file are out there ranging from version

6.0.2800.1106
6.0.2800.1612
6.0.2800.1400
6.0.2900.2180
6.0.2800.2627
6.0.2800.2573
6.0.2800.2668
6.0.2800.2598

I have attached a screen shot with the details

Attached Files

•  shodoc_error_versions.doc   126.5KB   27 downloads

[cherylj]

sorry I made a typo to the list above. This is the correct list from the screen shot

6.0.2800.1106
6.0.2800.1612
6.0.2800.1400
6.0.2900.2180
6.0.2900.2627
6.0.2900.2573
6.0.2900.2668
6.0.2900.2598

[silver1]

Hi, i'm back. This is what i found under System in the Event Viewer that happened at the same time when i was trying to see Scores at "Wimbledon.com" .I'm attaching the log, and the error properties.
I found no Red X's under Application.

By the way, i have my laptop as part of a wireless network and two more pc's wired to the router

Thanks






 Event_Type.doc   24KB   47 downloads
 EventViewer.txt   157.68KB   121 downloads

[gerryf]

that error is not a problem...someone on your network turned on the computer and they had a chat about who woudl be boss....normal.

[gerryf]

still don't like the dll mismatch, but let's change startegies.

Wimbledon, for example, is a java applet...so is limewire. So, first a question


Have you run an antivirus program lately?

Second, download and install the following

http://www.java.com/...d/installed.jsp

[cherylj]

I'm adding confusion -

I thougt I found someone with the same problem. I can launch IE explorer but I cannot click on anything further without getting the "Internet Explorer has encountered a problem and needs to closes" shdocvw.dll problem. This happens on every site I try.

It sounds like I have a different problem than "silver1"

Let me know if I should hop out of this dialogue and start another thread. Sorry for the confusion - I was so excited that I found someone with what I thought was the same problem!

[silver1]

I think you are on the right track. But everytime i try to click on the link to download it, my browser closes. I really don't know how to download it without closing the browser.
Thanks

[silver1]

I finally went to this link and downloaded the following. Everything is fine now.
http://www.java.com/..._the_latest.jsp

Thanks for everything

[gerryf]

cheryl, check silver's link....his is a download/install, as opposed to install from the web