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Outlook - Recipient Not Receiving Email


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#1
TheNewY2K

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I am currently having a problem with Outlook 2003. Emails that I send to certain email addresses are not received by that address. I can receive messages from them but they do not receive my replies. It does not happen with every email address, only certain ones. I am not on their blocked sender list, in fact, we placed each other's email address in our respective "Safe Sender" "Safe Recipient" lists.

A virus was recently detected by my Norton Antivirus, and I thought I had gotten rid of it without infection. Is it possible that a virus could somehow disrupt this? It should also be noted that this problem only started happening recently. Until a couple of days ago I was able to send emails freely. I appreciate any help you could offer.

-Kevin
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#2
Johanna

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Is it possible that your receiver has an ISP provided "spam blocker"? If they can log on to their account from a website, they should check to see if the mail is there, sitting in a spam folder.

Johanna
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#3
TheNewY2K

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Johanna,

Thanks for the quick response. I suspect there's more likely a problem on our end. Is it possible there's something with our Exchange Server that's somehow filtering the outgoing message into some kind of spam folder and not sending it out? Any other solutions? Thanks again.

-Kevin
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#4
Johanna

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It does not happen with every email address, only certain ones.

That tells me it's not on your end.

Until a couple of days ago I was able to send emails freely.

Are there any similarities between the email addys that are not being received? Like same ISP?

Sometimes, because of spammers, an ISP will blacklist an entire domain, instead of the specific offender. (AOL is good at that! :tazz: ) If the emails you are trying to send that are not getting through all end with "@thesamething", that would be a tip off. If the singled out emails seem to be random addresses, or sometimes an email makes it through, sometimes it doesn't, I would look on your end first.

If you PM me with a "problem" address, we can do some sleuthing, if you want.

Johanna

Edited by Czarina, 24 June 2005 - 01:09 PM.

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