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Edited by dsenette, 24 June 2005 - 03:19 PM.
Thank you for writing to PayPal regarding the email message you received
that appeared to be from eBay.
As you may have already suspected, this email was not sent by eBay.
These emails, commonly referred to as spoofs, are sent by fraudulent
sources posing as eBay in an attempt to collect sensitive financial
information or passwords.
Please know that PayPal and eBay is committed to the security of our
sites and our members. We review every report we receive and forward all
vital information on to the appropriate authorities for further action
and tracking. We work actively and aggressively in partnership with many
agencies, ISP's and law enforcement groups to support their
investigation of these fraudulent entities. As a public company, we rely
on the same agencies you do to pursue these fraudulent activities. You
may also wish to contact your ISP or email service provider for further
information or instructions.
Now that you have received a spoofed email, your email address has been
collected by a fraudulent source. As a result, you may continue to
receive spoofed emails for some time as these groups move from ISP to
web hosting sites setting up fraudulent email addresses, fake sites and
sending spoofed emails. PayPal and eBay has enacted several preventative
measures and increased information available on both sites help pages to
help educate our members in spotting fake emails.
In the future, we advise you to be very cautious of any email appearing
to be from eBay or PayPal that asks you to submit financial information
such as your credit card number or any type of password. As for eBay,
they will NEVER ask you for certain financial information such as
passwords, bank account or credit card numbers, Personal Identification
Numbers (PINs), or Social Security numbers in an email. All sensitive
information should be submitted on a secure page located on the eBay or
If you have any doubt about whether an email message is from PayPal,
please forward it immediately to [email protected] For eBay spoofed
emails, please forward those to [email protected] Please do not respond to
it or click on any of the links in the email message. Please do not
change the subject line or edit the email in any way.
If you have already entered sensitive information as mentioned above,
you should take immediate action to protect your identity and online
accounts. If you only clicked on a link inside of a spoofed email, you
may also want to run a security scan on your computer. eBay has a help
page with valuable information regarding the steps you should take to
protect yourself. Below is a link to this page:
Once again, thank you for alerting us to the spoofed email you received.
Your vigilance helps us ensure that PayPal and eBay remain a safe and
vibrant online marketplace.
PayPal Account Review Department
PayPal, an eBay Company
Important: eBay will not ask you for sensitive personal information
(such as your password, credit card and bank account numbers, Social
Security numbers, etc.) in an email. Learn more account protection tips
For the latest eBay announcements, please check:
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