[Metallica]

Oh sorry. This is what the article leads to:

Can you check in the list of services if Telephony is up and running?

If not start it and do the same for:
Remote Access Connection Manager and then
Remote Access Auto Connection Manager

They all depend on the previous one and since we still don't have the Event Viewer the rest is hard to follow through.

Regards,

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Hi Pieter..Telephony is running and is already started with a startup type of Manual. When I try to start the Remote Access Connection Manager I get a msg:

Windows could not start the Remote Access Connection Manager on Local computer. For more information review the system event log.If this is a non Microsoft service contact the service vendor and refer to service specific error code 1717.

When I try to start the Remote Access Auto connection manager I get the msg:
Could not start the Remote Access Auto Connection Manager on Local Computer. Error 1068: The dependency service or group failed to start.

Thanks, Amrita

[Amrita]

Hi Pieter..Telephony is running and is already started with a startup type of Manual. When I try to start the Remote Access Connection Manager I get a msg:

Windows could not start the Remote Access Connection Manager on Local computer. For more information review the system event log.If this is a non Microsoft service contact the service vendor and refer to service specific error code 1717.

When I try to start the Remote Access Auto connection manager I get the msg:
Could not start the Remote Access Auto Connection Manager on Local Computer. Error 1068: The dependency service or group failed to start.

Thanks, Amrita

[Metallica]

Back full circle.

I just reread the start to see if I could figure out which one of the infections you had might have done this and I noticed the strange hosts file.

Can you copy one of the hosts files from another computer to yours and see if that helps?

Regards,

[Amrita]

Hi Pieter..are these the hosts file you are referring to

C:\WINNT\System32\\DRIVERS\ETC\Hosts and Hosts.bak ?

On the other computer I have these 2 files under c:\Windows and I also have Hosts.Sam. Should I replace the 2 hosts file I have on this computer?

Thanks, Amrita

[Metallica]

Hi Amrita,

Hosts.bak is not doing anything. It is the normal way of disabling a file pending to get rid of it after investigation.
So all you need to replace is the hosts file that has no extension.

Where the hosts file is depends on the Windows version.
Roughly said you will find it in these folders:
Windows XP = C:\WINDOWS\SYSTEM32\DRIVERS\ETC
Windows 2K = C:\WINNT\SYSTEM32\DRIVERS\ETC
Win 98\ME = C:\WINDOWS

Regards,

[Amrita]

Hi Pieter,

I replaced the Hosts file on the infected computer with the Hosts file from my good computer. I had thought that PC had windows XP..turns out it has Windows 98. That shouldnt matter, right?

Thanks, Amrita

[Metallica]

No the workings of a hosts file have stayed the same over the new versions of Windows. It's just the location they should be that has changed.

Regards,

[Amrita]

Hi Pieter,

Doesnt look like anything changed after I replaced the hosts file.

Thanks, Amrita

[Metallica]

I haven't forgotten about you Amrita.

Waiting for a friend of mine to have a look at this thread.
He knows a lot more about this stuff then I do.

Regards,

[Amrita]

Hi Pieter,

No problem..you're too nice to leave me hanging! I thought you were away on vacation or otherwise. I'm glad you're still looking into this. Thanks so much for all your efforts.

Amrita

[Metallica]

One of the Staffwriters at CastleCops happened to do an article about connection problems:
http://castlecops.co...etwork.exe.html

It's a tad long but very helpful.

Let me know.

[Amrita]

Hi Pieter,

Thanks for keeping me in mind. I clicked on that link and it brought me to the CastleCops download center for mynetwork.exe. I couldnt find any links to any article on that page. Should I run the mynetwork exe file? Sorry..I'm not very adept at this.

Thanks, Amrita

[Metallica]

My mistake. I gave you the link to the utility and forgot the explanation.

http://castlecops.co...nested-0-0.html

Do NOT post the log it makes, since it might reveal more then you want to show online. If necessary we can exchange PM's about it.

Regards,

[Amrita]

Hi Pieter,

Sorry for not having responded earlier and thanks also for all your tremendous help and support these past few weeks. I finally felt I was in over my head and turned my computer over to a professional who is much better equipped to deal with my computer problems. But thanks again for being a wonderful resource!

Amrita

[Metallica]

I'm sorry we couldn't solve it from here Amrita.

If the professional finds out what it was exactly can you let me know?
It might help me help others.

Thanks and good luck,