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Spyware & Virus Still on comp after several reboot


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#1
UK Music Master

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hi could anyone please help or email me at email removed.

my computer has been acting REALLY slow lately im on windows xp. I reformatted the hd due to the slowness but still it stayed slow. I kept reformatting but no luck. I decided to scan my registry and hard disk for viruses and spyware and loads was detected despite the formatting of the hd. I would like to know how to do a full clean reformat of the hard disk so its becomes fully clean with no undeletable spyware/virus. I tried a DOS reformat aswell no luck!!! <_< i would be very grateful if anyone could help me thank you!
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#2
Smokey

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I removed you email address for your privacy. We have spam bots that roam around the forum looking for email address to nail with spam.

Your computer has a number of spyware programs that we need to remove. For more info on spyware see the Spyware FAQ link in my signature.

Let's start with a couple free programs.

Ad-aware. Open Ad-Aware and use the Check for updates now link. Download and accept the latest reference file. When finished click the Start button. When done scanning, the Abort button will change to Next. Click the Next button. Right-click in the Scanning Results window and click "Select all objects". Then click the "Next" button and confirm that you want to delete the selected entries.

Spybot Search & Destroy Download and install. Start Spybot S&D using the "Spybot-S&D (easy mode)" link from your Start menu . Click the Search for updates button, if any are found then click the Download Updates button. After all updates are downloaded, click the Check for problems button. When the scan is complete, place a check next to anything marked in red, then click the Fix selected problems button. You may need to run Spybot S&D multiple times to remove all infections.

When finished, Reboot your computer. Finally, reply to this post with a new HiJackThis log so we can look for any nasties that may have been missed. <_<

CLICK HERE to download Ad-aware
CLICK HERE to download Spybot S&D
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#3
UK Music Master

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will these programs get rid of all spyware and viruses on my system?
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#4
UK Music Master

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Logfile of HijackThis v1.98.2
Scan saved at 14:24:55, on 29/09/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\Program Files\Windows SyncroAd\SyncroAd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Windows SyncroAd\WinSync.exe
C:\Program Files\Spyware Doctor\spydoctor.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\UKMM\Desktop\HijackThis19802.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.richfind.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.richfind.com/ie/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.richfind.com/home/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.richfind.com/ie/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.richfind.com/ie/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.richfind.com/home/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.richfind.com/ie/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.richfind.com/ie/
R3 - URLSearchHook: Richfind - {845032A6-836A-4DE5-A71F-0EBC95A45D24} - C:\WINDOWS\System32\Q3776159.dll
O2 - BHO: Richfind - {0E0FAB20-F92A-41AC-A164-9AFAEC966BCC} - C:\WINDOWS\System32\Q3776159.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Richfind - {D7599653-9B8D-4882-8C7F-96A409F45EBB} - C:\WINDOWS\System32\Q3776159.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Microsoft media services] winmplayer.exe
O4 - HKLM\..\Run: [Windows SyncroAd] C:\Program Files\Windows SyncroAd\SyncroAd.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Uninstall_WinTools] C:\WINDOWS\Temp\WTuninst.exe /remove
O4 - HKLM\..\RunServices: [Microsoft media services] winmplayer.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\spydoctor.exe" /Q
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O9 - Extra button: Richfind - {D7599653-9B8D-4882-8C7F-96A409F45EBB} - C:\WINDOWS\System32\Q3776159.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windup...9c2abfd4ad9ef19
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefend...bitdefender.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {FFFF0003-0001-101A-A3C9-08002B23E0CC} - http://direct.data-line.us/gbn283.exe
O18 - Filter: text/html - {2385E233-BD0C-49CA-8484-C13D5CE0E95C} - C:\WINDOWS\System32\Q3776159.dll
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#5
coachwife6

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You have malware we need to fix, but first you need to apply Windows Critical updates. Without critical updates, you're wide open to re-infection, and we're both just wasting our time.
Click here: http://windowsupdate.microsoft.com/
-or-
Order if you're on dial-up, order a free CD here:
http://www.microsoft...default810.mspx

Please download everything except SP2. Microsoft advises that malware be cleaned up before SP2 is installed.

After you've downloaded the windows updates, we'll get after it and get your computer fixed up. <_<
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#6
UK Music Master

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ok im updating with ms ill post an hijacker log up soon as its complete... SP 2 would install but caused problems such as internet disconnecting and slow XP lol
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#7
UK Music Master

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Logfile of HijackThis v1.98.2
Scan saved at 14:24:55, on 29/09/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\Program Files\Windows SyncroAd\SyncroAd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Windows SyncroAd\WinSync.exe
C:\Program Files\Spyware Doctor\spydoctor.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\UKMM\Desktop\HijackThis19802.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.richfind.com/ie/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.richfind.com/ie/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.richfind.com/home/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.richfind.com/ie/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.richfind.com/ie/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.richfind.com/home/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.richfind.com/ie/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.richfind.com/ie/
R3 - URLSearchHook: Richfind - {845032A6-836A-4DE5-A71F-0EBC95A45D24} - C:\WINDOWS\System32\Q3776159.dll
O2 - BHO: Richfind - {0E0FAB20-F92A-41AC-A164-9AFAEC966BCC} - C:\WINDOWS\System32\Q3776159.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Richfind - {D7599653-9B8D-4882-8C7F-96A409F45EBB} - C:\WINDOWS\System32\Q3776159.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Microsoft media services] winmplayer.exe
O4 - HKLM\..\Run: [Windows SyncroAd] C:\Program Files\Windows SyncroAd\SyncroAd.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Uninstall_WinTools] C:\WINDOWS\Temp\WTuninst.exe /remove
O4 - HKLM\..\RunServices: [Microsoft media services] winmplayer.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\spydoctor.exe" /Q
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O9 - Extra button: Richfind - {D7599653-9B8D-4882-8C7F-96A409F45EBB} - C:\WINDOWS\System32\Q3776159.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windup...9c2abfd4ad9ef19
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefend...bitdefender.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {FFFF0003-0001-101A-A3C9-08002B23E0CC} - http://direct.data-line.us/gbn283.exe
O18 - Filter: text/html - {2385E233-BD0C-49CA-8484-C13D5CE0E95C} - C:\WINDOWS\System32\Q3776159.dll
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#8
Smokey

Smokey

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Please get at least Windows XP Service Pack 1 so we can help you. <_<
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