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Removal of Spy Sheriff, Aurora, Nail


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#16
Metallica

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Info: http://www.microsoft...p2/default.mspx

My preferred method: http://www.winsupers..._slipstream.asp

Regards,
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#17
doobers

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also note, IE will not let me open the website: http://windowsupdate.microsoft.com/ I put in and it just gives me a blank screen.
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#18
Metallica

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In HijackTHis click Config > Misc Tools > Hosts file manager
example:
http://home.planet.n...tion.html#hosts

If you see any lines looking like this
127.0.0.1 *.microsoft.com

or redirecting any other legitimate sites back to your own computer (127.0.0.1)
fix those lines.
Let me know if you are unsure about any entries.

Regards,
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#19
doobers

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First of all, I downloaded/installed SP2 through the website you suggested. I still cannot Search after rebooting.

Second, in HijackTHis under Config > Misc Tools > Hosts file manager I have nothing. It says "Hosts file is located at: C:\WINDOWS\System32\drivers\etc\hosts (0 lines, A)" Then there are no lines listed.
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#20
Metallica

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A few things to try:

Read:
http://support.micro...kb;en-us;222029

and maybe related:
http://support.micro...kb;en-us;319949

Click Start > RUN > Type or copy&paste these commands (one by one followed by clicking OK)

regsvr32 urlmon.dll
regsvr32 jscript.dll
regsvr32 wshom.ocx

Each should prompt a confirmation box saying it has been successful.

Regards,
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#21
doobers

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Hi Pieter,

I read the two links you listed below, which did sound similar to my problem. I have done all possible resolutions listed in these links (mostly per your previous suggestions). I also copy&pasted the three lines you listed below. Each one confirmed that it was successful. And, I rebooted after all that.

Unfortunately, my search still does not work and gives the same error. Any further suggestions?


Thanks!
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#22
Metallica

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Which, if any, firewall are you using?

I'm inclined to think maybe the problems with search and updates are related.

Regards,
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#23
doobers

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I am not using any firewall.
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#24
Metallica

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Hmm. Remind me to tell you, you should use one.

Open a command prompt window.
(Start > Run > cmd > OK)

then type this command followed by ENTER
ping windowsupdate.microsoft.com

Let me know which IP it translates that URL to.
The server should not respond, so don't worry if you get Time-outs

Regards,
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#25
doobers

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OK, I did as you said. It translates it to the following IP address: 207.46.18.94
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#26
Metallica

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OK that is correct.

If you copy & paste that IP address in your browser address bar and click go, what happens exactly?

Regards,
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#27
doobers

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When I put in the IP address, it does the same thing as when I type in the address. It searches for like 1 second and then stops and leaves a blank/white internet explorer screen, and the bottom status bar says "Done".
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#28
Metallica

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OK. This may be due to some damage that was done to Windows Scripting.

Can you surf to:
http://www.microsoft...&displaylang=en

Select the correct language and download and install: Microsoft® Windows® Script

Regards,
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#29
doobers

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OK, I installed that program and restarted. Was this supposed to help anything (since it did not) or do I have to do something else with the program?

Thanks!
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#30
Metallica

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I had hoped installing it would make a difference.

Next attempt. Can you download and unzip BugOff:
http://computercops....rijn/bugoff.zip

At the bottom you will see MicroSoft.XMLHTTP object is currently ...

If it says Disabled click the Enable button and try visiting Windows Update again.

Let me know.
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