(Their computer runs WinXP, and has MS Office 2003.)
This is what they did: They opened Outlook, and read an email with an attachment (an Excel spreadsheet). They double clicked on the attachment, and it gave them the option to 1) open or 2) save, and 3) cancel. He chose "Open," and worked on it for several hours. He then just clicked the "Save" icon, closed the program, and went home.
The next day, he came back, and *gasp* all his hard work was gone!
It seems like he would have saved the file to a Temporary Internet Files folder...(because when I chose "Save As" using his original procedure, it took me to a temporary Internet Files folder). I opened every Excel item in that folder, but the one he wanted was not there.
Am I right in thinking that the data was saved in a place that often gets overwritten, and is therefore likely gone forever?
Thanks for any help!