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ad aware [RESOLVED]


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#1
usa8301

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Hi, I have very limited computer knowledge, so please be patient. ;) I just bought a notebook with XP Professional. I downloaded ad aware from lava soft and when I try to update, I keep getting (error retrieving update). I turned off Norton firewall protection and tried again .. I get the same message. Please help :tazz: ;)
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#2
Guest_Andy_veal_*

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You can download the definitions manually here

Otherwise you could try:

To delete the defs.ref file from
Default: C:\Program Files\Lavasoft\Ad-Aware SE Personal

and then open Ad-aware SE,

If you wish not to delete it, you could rename the file:

defs.ref.old or something else
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#3
usa8301

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Thanks Andy,
I did that and it didn't help. :tazz: Now when I click on update, a blue screen pops up for only a second, I can not even read it. The entire page is full, but it disappears so quickly. Then the computer automatically reboots. Are there hidden firewalls in xp professional that I am not aware of? OR..do I need to configure the connection on my own?
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#4
Guest_Andy_veal_*

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ok, do you know of any objects that Ad-aware was finding prior to this problem?
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#5
usa8301

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There could not have been anything on there. I just bought my laptop and was installing ad aware. I have it on my desktop and it works fine. The problem has to be some hidden feature in windows xp professional that I don't know about. I am new to this program as well. I have searched and searched and still can not resolve this problem. I thought turning off the firewall would help. I'm lost. :tazz:
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#6
usa8301

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Andy,
I uninstalled 1.06 and downloaded the older version of ad aware, it updates fine. I guess I will just keep it. I still don't understand why the other one won't work. Thanks for all you help. :tazz:
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#7
don77

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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