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XP Pro explorer.exe problem


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#1
Bonkers

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Hi,

As you can tell I'm v new here. I've had a look at many of the posts here to see if I can find a solution to the problem I have. There are many similar, but none the same.

First the background. I use XP Pro and thought it was fairly well safeguarded against nasties, however, somehow, a trojan managed to find a way in. I ran AVG and removed the offending virus (i think).

Since then, whenever I boot up the pc, as soon as the desktop loads I get a message stating there is a problem with explorer.exe and asks if I want to send a report. I click 'don't send, the desktop refreshes and the same window pops up again....and again.....and again.

Also, the background has gone blue with an error stating there is a problem with explorer.exe on it. All background display properties have disappeared too.

Occasionally, if I drag the error msg to the bottom of the screen I can sometime open windows explorer and can see all my files, apps, etc and can open and use some of them. However, I can't move files from one disk to another. Also, if I try to minimise anything, an image of it remains on the screen and eventually everything freezes up. If I close and restart explorer.exe from the task manager, the refresh is ok but the msg appears again and the same problems as above continue, until again, everything freezes. Sometimes I can get IE or Mozilla to start, sometimes not. I tried to download spybot but when I try and choose as directory to save to, it stops and won't continue.

I have heard of many ways to try and fix this, such as boot into dos and replace explorer.exe (with a copy on the same level) from another pc. However, before I cause any more damage to the pc, I thought I'd ask the experts!!!

Your assistance with this is greatly appreciated.

Thanks in advance.

Edited by Bonkers, 01 July 2005 - 05:08 AM.

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#2
samiko

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well you were right about copying the explorer.exe from another PC to the same location, or you can run "sfc /scannow" from the command prompt, but first make sure you have your XP cd in your CD-ROM.
try copying the explorer.exe first as the other method could take a while checking all your system files. if copying didn't work then you can use the sfc method.

hope that helps.
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#3
Bonkers

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Thanks for that, samiko. :tazz:

Do you know if the replacement explorer.exe file would just need to be for Win XP Pro SP2, or does it need to be from a pc/disk with exactly the same hotfixes, etc?
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#4
samiko

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I would copy it from a machine with similar serivce packs.
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