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Several Problems


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#1
Zerock

Zerock

    Member

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  • 13 posts
I have several problems with this computer, the CD-ROM drives aren't accessible, my Norton Internet tells me when the computer is starting up certain files are missing. I cannot access certain websites using any web browsers, and also I can't use MSN Messenger.

I'm at the point where I'm about to wipe this whole 20 gig hard drive and start again.

Please HELP Me!~

HJT:

Logfile of HijackThis v1.99.1
Scan saved at 10:24:32 AM, on 07/02/2005
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\NORTON INTERNET SECURITY\NISUM.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\PROGRAM FILES\DIRECTCD\DIRECTCD.EXE
C:\PROGRAM FILES\4 FLAP\POPREAL.EXE
C:\WINDOWS\KDX\KHOST.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\ZHUVXA.EXE
C:\WINDOWS\SYSTEM\P2P NETWORKING\P2P NETWORKING.EXE
C:\PROGRAM FILES\ALTNET\POINTS MANAGER\POINTS MANAGER.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\PACKAGER.EXE
C:\PROGRAM FILES\EBATES_MOEMONEYMAKER\EBATESMOEMONEYMAKER1.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\PROGRAM FILES\EBATES_MOEMONEYMAKER\EBATESMOEMONEYMAKER0.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\COMPUTER PROTECTION\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://searchexe.com...p://about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drs...esearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
N1 - Netscape 4: user_pref("browser.startup.homepage", "searchexe.com"); (C:\Program Files\Netscape\Users\default\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: My Search BHO - {014DA6C1-189F-421a-88CD-07CFE51CFF10} - C:\PROGRAM FILES\MYSEARCH\BAR\1.BIN\S4BAR.DLL
O2 - BHO: CDROM ACTIVE - {D3C6504D-1C90-4DE0-0745-F597CB5108F9} - C:\PROGRAM FILES\KIND COPY PART\UP DOG.DLL
O2 - BHO: BTGrabObj Class - {00000000-F09C-02B4-6EC2-AD0300000000} - C:\WINDOWS\BTGRAB.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: My &Search Bar - {014DA6C9-189F-421a-88CD-07CFE51CFF10} - C:\PROGRAM FILES\MYSEARCH\BAR\1.BIN\S4BAR.DLL
O3 - Toolbar: 64moveroam - {533E6316-0254-0392-7D1C-CA09A14BAA69} - C:\PROGRAM FILES\KIND COPY PART\UP DOG.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\Program Files\DirectCD\DIRECTCD.EXE
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [balm iso] C:\PROGRA~1\4FLAP~1\POPREAL.exe
O4 - HKLM\..\Run: [kdx] C:\WINDOWS\KDX\KHOST.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [ALCHEM] C:\WINDOWS\ALCHEM.exe
O4 - HKLM\..\Run: [zcgutxdx] C:\WINDOWS\SYSTEM\zhuvxa.exe
O4 - HKLM\..\Run: [P2P NETWORKING] C:\WINDOWS\SYSTEM\P2P NETWORKING\P2P NETWORKING.EXE /AUTOSTART
O4 - HKLM\..\Run: [AltnetPointsManager] c:\program files\altnet\points manager\points manager.exe -s
O4 - HKLM\..\Run: [satmat] C:\WINDOWS\SATMAT.exe
O4 - HKLM\..\Run: [EbatesMoeMoneyMaker0] "C:\PROGRAM FILES\EBATES_MOEMONEYMAKER\EbatesMoeMoneyMaker0.exe"
O4 - HKLM\..\RunServices: [ccEvtMgr] "c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
O4 - HKLM\..\RunServices: [Nisum] c:\Program Files\Norton Internet Security\NISUM.EXE
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton Utilities\NPROTECT.EXE
O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRAM FILES\YAHOO!\MESSENGER\ypager.exe -quiet
O4 - Startup: Iolo Macro Magic.lnk = C:\Program Files\Iolo\Macro Magic\Macros.exe
O8 - Extra context menu item: Ebates - file://C:\PROGRAM FILES\EBATES_MOEMONEYMAKER\Sy350\Tp350\scri350a.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\SYSTEM\MSJAVA.DLL
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\PROGRAM FILES\EBATES_MOEMONEYMAKER\Sy350\Tp350\scri350a.htm (HKCU)
O12 - Plugin for .swf: C:\PROGRAM FILES\NETSCAPE\COMMUNICATOR\PROGRAM\PLUGINS\NPSWF32.dll
O12 - Plugin for .gif: C:\PROGRAM FILES\NETSCAPE\COMMUNICATOR\PROGRAM\PLUGINS\NPVDP32N.dll
O15 - Trusted Zone: www.mywebexpc.com
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/p...t/msnchat45.cab
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot....ownload/kdx.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab28578.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...wn.cab28578.cab
O16 - DPF: {AE1C01E3-0283-11D3-9B3F-00C04F8EF466} (HeartbeatCtl Class) - http://fdl.msn.com/z...s/heartbeat.cab
O16 - DPF: {6FD482A3-7B57-438B-B040-52CAA30147EE} (MLXchange Client Utils) - http://mlslink.mlxch...ClientUtils.cab
O16 - DPF: {4989312D-58CF-11D5-A7D7-00E02911103E} (Interealty MultiSelect) - http://mlslink.mlxch...ectComboBox.cab
O16 - DPF: {83AB6E4D-CDD7-11D3-B5E7-00104B9AFF6E} (GeacRevw Control) - http://mlslink.mlxch...ol/IRCSharc.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://anu.popcap.co...aploader_v6.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab

Thank you guys :tazz: ,
Zerock ;)

Edited by Zerock, 02 July 2005 - 11:34 AM.

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#2
ilago

ilago

    Visiting Staff

  • Visiting Consultant
  • 363 posts
Hi Zerock

You certainly do have some problems there. You might like to print out these instructions or copy and paste them into Notepad. You won't have this window open for parts of the fixes.

Make sure you can see hidden files http://www.xtra.co.n...16458,00.html#2 You can set this up now so it's ready when you need it.

Make sure you can boot into Safe Mode http://www.bleepingc...tutorial61.html

Note: Close Internet Explorer and Netscape and keep them closed while these programs are being uninstalled.

Open Control Panel > Add/Remove Programs. Remove the following programs if they are listed. They may not all be listed.

180Solutions To uninstall 180 Search Assistant (You must be connected to the internet. Just keep pressing the uninstall button when it prompts - it will prompt a lot, keep pressing uninstall). Disconnect from the internet once 180 Solutions is uninstalled.

Altnet
My Web Search Bar
My Search Bar
Fun Web Products Easy Installer
P2P NETWORKING
Sidefind
Software Update Manager
Viewpoint Media Player
WSEM Update
Kazaa - if you have it installed
Kazaalite - if you have it installed


Open the HijackThis and click on Do System Scan Only. When the scan is complete check all the following items. Then disconnect from the internet and close all open windows including this browser window and all instant messaging - Yahoo messenger, MSN messenger, ICQ and anything else that is not essential and click on the Fix checked button.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://searchexe.com...p://about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drs...esearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
N1 - Netscape 4: user_pref("browser.startup.homepage", "searchexe.com"); (C:\Program Files\Netscape\Users\default\prefs.js)
O2 - BHO: My Search BHO - {014DA6C1-189F-421a-88CD-07CFE51CFF10} - C:\PROGRAM FILES\MYSEARCH\BAR\1.BIN\S4BAR.DLL
O2 - BHO: CDROM ACTIVE - {D3C6504D-1C90-4DE0-0745-F597CB5108F9} - C:\PROGRAM FILES\KIND COPY PART\UP DOG.DLL
O2 - BHO: BTGrabObj Class - {00000000-F09C-02B4-6EC2-AD0300000000} - C:\WINDOWS\BTGRAB.DLL
O3 - Toolbar: My &Search Bar - {014DA6C9-189F-421a-88CD-07CFE51CFF10} - C:\PROGRAM FILES\MYSEARCH\BAR\1.BIN\S4BAR.DLL
O3 - Toolbar: 64moveroam - {533E6316-0254-0392-7D1C-CA09A14BAA69} - C:\PROGRAM FILES\KIND COPY PART\UP DOG.DLL
O4 - HKLM\..\Run: [balm iso] C:\PROGRA~1\4FLAP~1\POPREAL.exe
O4 - HKLM\..\Run: [ALCHEM] C:\WINDOWS\ALCHEM.exe
O4 - HKLM\..\Run: [zcgutxdx] C:\WINDOWS\SYSTEM\zhuvxa.exe
O4 - HKLM\..\Run: [P2P NETWORKING] C:\WINDOWS\SYSTEM\P2P NETWORKING\P2P NETWORKING.EXE /AUTOSTART
O4 - HKLM\..\Run: [AltnetPointsManager] c:\program files\altnet\points manager\points manager.exe -s
O4 - HKLM\..\Run: [satmat] C:\WINDOWS\SATMAT.exe
O4 - HKLM\..\Run: [EbatesMoeMoneyMaker0] "C:\PROGRAM FILES\EBATES_MOEMONEYMAKER\EbatesMoeMoneyMaker0.exe"
O8 - Extra context menu item: Ebates - file://C:\PROGRAM FILES\EBATES_MOEMONEYMAKER\Sy350\Tp350\scri350a.htm
O9 - Extra button: Ebates - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\PROGRAM FILES\EBATES_MOEMONEYMAKER\Sy350\Tp350\scri350a.htm (HKCU)
O15 - Trusted Zone: www.mywebexpc.com
O16 - DPF: {F54C1137-5E34-4B95-95A5-BA56D4D8D743} (Secure Delivery) - http://www.gamespot....ownload/kdx.cab
O16 - DPF: {6FD482A3-7B57-438B-B040-52CAA30147EE} (MLXchange Client Utils) - http://mlslink.mlxch...ClientUtils.cab
O16 - DPF: {4989312D-58CF-11D5-A7D7-00E02911103E} (Interealty MultiSelect) - http://mlslink.mlxch...ectComboBox.cab
O16 - DPF: {83AB6E4D-CDD7-11D3-B5E7-00104B9AFF6E} (GeacRevw Control) - http://mlslink.mlxch...ol/IRCSharc.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://anu.popcap.co...aploader_v6.cab


Reboot into Safe Mode as per the instructions in the link I gave at the beginning

In Safe Mode - Open Windows Explorer make sure you can see hidden files as described in the link I gave at the beginning. Find and delete these files and folders.

C:\PROGRAM FILES\MYSEARCH - Delete folder
C:\PROGRAM FILES\KIND COPY PART - Delete folder
C:\WINDOWS\BTGRAB.DLL - Delete file
C:\PROGRA~1\4FLAP~1 - Delete folder
C:\WINDOWS\ALCHEM.exe - Delete file
C:\WINDOWS\SYSTEM\zhuvxa.exe - Delete file
C:\WINDOWS\SYSTEM\P2P NETWORKING Delete folder
c:\program files\altnet - Delete folder
C:\WINDOWS\SATMAT.exe - Delete file
C:\PROGRAM FILES\EBATES_MOEMONEYMAKER - Delete folder


Reboot into Normal Mode

Download and install Cleanup! from http://home.comcast....p/download.html

Open the program and click on the Cleanup button. This will remove cookies and temporary files and temporary internet files. If you have saved passwords you might like to check that you know them all.


Run Ad-Aware with the latest update.
  • Download the latest version of Ad-Aware (Ad-Aware SE Build 1.05) from here.
  • If you have a previous version of Ad-Aware installed, during the installation of the new version you will be prompted to uninstall or keep the older version - be sure to uninstall the previous version.
  • After installing Ad-aware, you will be prompted to update the program and run a full scan. De-select all boxes so that it does not run.
  • Manually run "Ad-Aware SE Personal" and from the main screen Click on "Check for Updates Now".
  • Once the definitions have been updated:
  • Reconfigure Ad-Aware for Full Scan as per the following instructions:
    • Launch the program, and click on the Gear at the top of the start screen.
    • Under General Settings the following boxes should all be checked off: (Checked will be indicated by a green circle with a check mark in it, Un-Checked is a red circle with an X in it. If it is greyed out, those features are only available in the retail version.)
      • "Automatically save logfile"
      • Automatically quarantine objects prior to removal"
      • Safe Mode (always request confirmation)
      • Prompt to update outdated confirmation) - Change to 7 days.
    • Click the "Scanning" button (On the left side).
    • Under Drives & Folders, select "Scan within Archives"
    • Click "Click here to select Drives + folders" and select your installed hard drives.
    • Under Memory & Registry, select all options.
    • Click the "Advanced" button (On the left hand side).
    • Under "Shell Integration", select "Move deleted files to Recycle Bin".
    • Under "Log-file detail", select all options.
    • Click on the "Defaults" button on the left.
    • Type in the full url of what you want as your default homepage and searchpage e.g. http://www.google.com.
    • Click the "Tweak" button (Again, on the left hand side).
    • Expand "Scanning Engine" by clicking on the "+" (Plus) symbol and select the following:
      • "Unload recognized processes during scanning."
      • "Obtain command line of scanned processes"
      • "Scan registry for all users instead of current user only"
    • Under "Cleaning Engine", select the following:
      • "Automatically try to unregister objects prior to deletion."
      • "During removal, unload explorer and IE if necessary"
      • "Let Windows remove files in use at next reboot."
      • "Delete quarrantined objects after restoring"
    • Click on "Safety Settings" and select "Write-protect system files after repair (Hosts file, etc)"
    • Click on "Proceed" to save these Preferences.
    • Click on the "Scan Now" button on the left.
    • Under "Select Scan Mode, be sure to select "Use Custom Scanning Options".
  • Close all programs except ad-aware.
  • Click on "Next" in the bottom right corner to start the scan.
  • Run the Ad-Aware scan and allow it to remove everything it finds and then REBOOT - Even if not prompted to.
  • After you log back in, Ad-Aware may run to finalize the scan and remove any locked files that it may of found. Allow it to finish.
Plug-Ins for Ad-Aware (VX2 Cleaner)
Download the free VX2 Cleaner here
  • Close Ad-Aware SE build 1.05 and Ad-Watch (if running)
  • Install the VX2 Cleaner
  • Start Ad-Aware SE build 1.05
  • Go to “Plug-ins”
  • Select the VX2 Cleaner plug-in and click “Run Plugin”
  • If your computer isn't infected, click "close"
  • If your computer is infected:
  • Select “Clean System”
  • Reboot your computer
  • Scan your computer with Ad-Aware
  • Remove any VX2 objects detected
  • Reboot your computer again
  • Run a second scan to make sure the files have been removed from your computer
Virus warnings while performing a scan with Ad-Aware
While performing a scan with Ad-Aware, a background antivirus monitor may issue an alert, stating that a virus has been found in the temporary directory (%temp%) for the current user. This does not necessarily mean your computer has been infected with an active virus. Most antivirus resident scanners will not scan compressed files and only monitor your memory for the sign of an active viral process.

During a scan, Ad-Aware will temporarily decompress files to scan their contents without activating the content, but in doing so, the file is noticed by the antivirus' resident scanner.

Also, some antivirus applications include an option to quarantine infected files, and when Ad-Aware decompresses these quarantined files, the antivirus background scanner detects the virus moving outside the quarantine area. To avoid this you can either remove the quarantined files via your antivirus application, or have Ad-Aware ignore the antivirus program's quarantine folders/files during a scan.

Reboot after completion of the Adaware scan and do an on-line virus scan here http://www.pandasoft...com/activescan/ Make sure that Repair/fix and heuristics are checked. Let it fix everything it can. Save the report at the end of the scan. Reboot when the scan is complete. Do a fresh HijackThis log and paste it into this thread.
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