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Sound Error After Windows Update


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#1
CPTino3001

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After using windows update the other day, I booted windows to an odd looking taskbar. The normal blue taskbar was grey and square for a few minutes before resizing itself back to normal.

I then tried to open a few audio files and I got the following error:

Windows Media Player cannot play the file because there might be a problem with your sound or video device. Try installing an updated device driver.

So, I uninstalled all of the Windows Security Updates, which solves the problem sometimes, but not always. If I completely reinstall my sound card, sometimes that works. Neither method on its own or together is consistant though.

I can't seem to find any reason for the problems. All I know is that it never happened before updating windows the other day.
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#2
gerryf

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in device manager, remove your audio device and then reboot. windows will reinstall the device on startup.

when you updated, did you update critical updates, or all updates?
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#3
CPTino3001

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I went back and did all of the updates and it seems to work now. I guess I'll just make sure I have all of them in the future, and not just the criticals.
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#4
CPTino3001

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Updating, yet again, only temporarily solved the problem. I keep having to uninstall/reinstall my sound for any audio/video to work.

If anyone has any ideas, please let me know, because I'm at my wits end.
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#5
gerryf

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when the device is not working, what do you see in device manager? Is it being misidentified?

What sound card is it? Did you remove it as I suggested, or just reinstall the drivers?
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#6
CPTino3001

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Everything looks normal in the device manager, everything checks out and appears to be working, it just doesn't.

It is a Sound Blaster Audigy 2 Platinum eX and I uninstalled it like you said using the device manager.

Edited by CPTino3001, 10 July 2005 - 11:42 PM.

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