Internal modem problem
Posted 13 July 2005 - 04:52 PM
Posted 13 July 2005 - 04:57 PM
PS Do you mean you have a Toshiba Satellite 1750 (Armadas are made by compaq!)
Edited by Samm, 13 July 2005 - 05:03 PM.
Posted 13 July 2005 - 05:17 PM
Posted 13 July 2005 - 05:22 PM
Posted 13 July 2005 - 06:33 PM
Go to control panel->Phone & modems option->modems tab
Click on modem to select it in list, then click properties->diagnostics->query modem.
After a few seconds, you should either receive a list of AT commands or an error message. Let me know whether you get AT commands (modem is OK) or the details of the error message.
Posted 14 July 2005 - 03:06 PM
Hardware ID *CPQB05B
AT+GMM H.324 video-ready rev. 1.0
AT#CLS=? COMMAND NOT SUPPORTED
ATI3 LT V.90 Data+Fax Modem Version 5.98A
From your response it looks like the modem is ok...so I may have a setting problem with XP or my noggin...
Posted 14 July 2005 - 03:12 PM
I realise that the system has been previously configured for broadband so have you created a new dialup network connection for the internet & configured it?
Posted 14 July 2005 - 04:19 PM
The wizard comes up and I chose "connect to the internet", next, set up my connection manually, next, then when the next screen appears the only option it is giving me to take is "connect using a braodband connection that is always on" (which I know I don't want)...what I think I need is "connect using a dial-up modem" though that option is greyed out and not available for selection....if I try to use the CD that the webminutes are on it tells me I don't have a modem....kind of a catch 22
Posted 14 July 2005 - 05:22 PM
Posted 14 July 2005 - 06:11 PM
control panel->network connections->create new connection
Then select 'set up connection manually' -> connect using dial up modem
Sounds like you have but want to be sure
Posted 15 July 2005 - 10:43 AM
Thank you again for help
Posted 15 July 2005 - 12:32 PM
The problem I believe is due to the fact that you have upgraded to XP from win9x. If you haven't already performed the fresh install, then try this :
Go to Start->Run and type regedit
Locate & click on the following key in the left hand pane:
When you've clicked on it, you should see an entry in the right hand pane called NextID.
If so, click on NextID to highlight it, then select Edit menu->delete, to remove to it.
Exit regedit & reboot.
Try & create a new connection again. IF the dial-up option is still greyed out, then try the next step :
run regedit again & relocate the above key :
Click on telephony & delete.
Exit regedit & reboot. Try to create a dial-up connection again.
Let me know what happens, or if you have already reinstalled windows.
Posted 19 July 2005 - 06:12 PM
Posted 20 July 2005 - 05:33 PM
Hoping Samm might have more insight into this issue.
I have a 10 day old HP Pavillion notebook (dv1340us)
XP Pro came pre-installed and I have done nothing but install Outlook, Photoshop, Spyware Doctor, and ZoneAlarm Pro.
attached image shows reg with NextID removed along with a view of what the actual prob is.
Hyperterminal didn't even work (got busy msg)
Modem query had a line in it asking if the device was installed.
.. an HP tech recommended installing SP2 (though it is already installed) .. as he was confident missing items like the screenshot displays, were due to a corrupted SP2 install.
Did that.. didn't fix this problem but did fix the hyperterminal issue... (it started working after the SP2 re-install .. and query looked normal)
So I then tried the removal of NextID .. and rebooted .. nada
Removed telephony .. nada .. and now of course, I have no modem to query.
This is driving me batty
note: i disabled ZAPro during all of these tests
.. have another hp notebook purchased a couple months ago that works fine .. but it is running HP Home
Thanks in advance for any ideas.
Posted 20 July 2005 - 05:39 PM
just after the above post, checked reg again and telephony is back along with the Cards > NextID
.. where did they come from
dial-up option still greyed out though
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