unable to open "Word" docs with new xp pro
Posted 14 July 2005 - 07:13 AM
Posted 14 July 2005 - 07:22 AM
If you did the full install then have you actually re-installed MS Office/MS Word?
MS word does not come as standard in any version of windows. It is seperate program that you must install on it's own.
Posted 14 July 2005 - 08:44 AM
-"the file is not a windows document"
-"word cannot open the document"
Also, I have tried the various "convert file" options that come up and receive "gobbledegook"
Posted 14 July 2005 - 11:31 PM
Posted 15 July 2005 - 01:19 AM
Posted 15 July 2005 - 04:13 AM
Click START>RUN and type in winword and then press enter.
Does Word start up?
Yes - good you have word and something else is the matter with these documents.
No - You need to install Word/MS Office again.
Let us know either way and then we can take it further.
Posted 15 July 2005 - 06:41 AM
However, as suggested by Kid, I did a "start, run, winword" and "Word" opened OK.
The mystery is deeper as I find the "saved" document disks work well in a second computer (wifes) with the old W98se.
I plan to try the "compatibility wizard" which I now discover is part of the XP system.
Posted 16 July 2005 - 03:38 PM
Any more thoughts? This a'in't life-or death, but if I can open the saved files I'll save much typing and running (to wifes cptr)..
Posted 16 July 2005 - 08:34 PM
Close Word. Do a search for a file called normal.dot. Delete all instances of that file that you find. This is the template file for Word. Launch word. It will create a new template file automaticaly. Let us know if it works....
Posted 17 July 2005 - 06:38 AM
I may try the procedure again to be sure.
Posted 17 July 2005 - 09:33 AM
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