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unable to open "Word" docs with new xp pro


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#1
exile47834

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Recently replaced my Wiondows 98se, with Windows XPpro, important data was saved but will not open in XP. Looking for solution
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#2
Metal God

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it just doesnt open or does it give some sort of error
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#3
The_KiD

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Ok did you do a full Install of XP or did you put your Windows XP CD in and choose upgrade?

If you did the full install then have you actually re-installed MS Office/MS Word?

MS word does not come as standard in any version of windows. It is seperate program that you must install on it's own.
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#4
exile47834

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I did install full xp pro and ms word as part of "office". I receive error msgs:
-"the file is not a windows document"
-"word cannot open the document"

Also, I have tried the various "convert file" options that come up and receive "gobbledegook"
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#5
Metal God

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what do u mean as part of "office" i think u may need to reinstall the whole of ms office. cause as the kid said it doesnt come with xp anymore,
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#6
S A A B

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Before you reinstall MS office, DELETE word and whatever else of MS office you have on there. NOW you can reinstall MS office.

Emery
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#7
splintax

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cause as the kid said it doesnt come with xp anymore,


It never did.
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#8
Metal God

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It never did.

View Post


whatever
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#9
S A A B

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Word never came with Windows XP.
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#10
The_KiD

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Ok quick test.

Click START>RUN and type in winword and then press enter.

Does Word start up?

Yes - good you have word and something else is the matter with these documents.

No - You need to install Word/MS Office again.

Let us know either way and then we can take it further.
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#11
exile47834

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To The Kid and others --- THANKS; for all the suggestions. Will take a while to sort.
However, as suggested by Kid, I did a "start, run, winword" and "Word" opened OK.

The mystery is deeper as I find the "saved" document disks work well in a second computer (wifes) with the old W98se.

I plan to try the "compatibility wizard" which I now discover is part of the XP system.
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#12
exile47834

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Back again; I have tried all suggestions thus far and have gone to the "compatability wizard" to no avail.

Any more thoughts? This a'in't life-or death, but if I can open the saved files I'll save much typing and running (to wifes cptr)..
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#13
macten

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If you re-installed Word, the following probably won't work. But at this point I would give it a shot.

Close Word. Do a search for a file called normal.dot. Delete all instances of that file that you find. This is the template file for Word. Launch word. It will create a new template file automaticaly. Let us know if it works....
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#14
exile47834

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It would appear that there is about 25% "Word" function now. I got 2 documents to open tho not in original format.
I may try the procedure again to be sure.
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#15
macten

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Word 2000 and later versions have a repair function in the help menu (acording to what I read). Might be worth a shot. Perhaps do the repair and then reset the template.....
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